C. S. Wo & Sons

Service is hit and miss in this place.
I worked with one of their designers to see if she could help us furnish a few rooms in our home. The design she came back with was a bit underwhelming. She was just pushing the pieces on the floor from different sets together. There was no real rhyme and reason, and when I asked her about that, she said it was fine. I left without making a purchase and opted to shop elsewhere in the end.

I’ve worked with Gina for well over a year on a major decorating project. She is a GEM! You won’t find a more dedicated or talented designer. Not only is she extremely knowledgeable about the furniture on the floor, she goes to great lengths to research other lines to find what’s best for YOU. I absolutely LOVE each piece we’ve chosen, including two wonderfully unique antique pieces. I couldn’t be happier with how everything works together. It’s not about selling furniture with Gina — it’s about customer service and that is what I really appreciate.

thank you so much! Louis and Brian

I’m absolutely shocked with the treatment I received here yesterday. I am helping my friend design his newly renovated home. He is a a successful lawyer and I am a younger, multi racial woman with quirky/​edgy/​grungy style. Basically I don’t look like their typical patron. The shop had some very nice pieces in it, I will admit. We were even interested in a few. However, one of the sales associates, a Caucasian, older female, said to me VERBATIM «Can I help you find something specific? We are a very high end store so everything is QUITE expensive… But we can offer you a 10% discount.» Wow. I felt like Julia Roberts in «Pretty Woman». Do you offer polished Orange County housewives 10% discounts? or just the «poor» looking, out of place people? Do you make reference to the «very expensive» prices when speaking to other, normal looking clients? That seems like a terrible sales tactic. You’re supposed to convince me that your products are incredibly high quality and worth the sticker price. We had money to spend and you guys missed out. We went across the way and found another establishment to buy from. I will never step foot in this place again. So offended.

I’m sorry I didn’t read the reviews of CS Wo before I ordered a custom sofa! It’s been well over 14 weeks, I was originally told 6 weeks for delivery. After 8 weeks, I was told it would be another 6 weeks! The fabric just got picked up YESTERDAY. I need the sofa by the first week in June, as I have guests coming! My decorator said there isn’t much more she can do, so I placed a call myself this morning, left a message. If I don’t receive a call back by tomorrow afternoon, I’ll call again and be ready to do the whole «irate customer» routine. I’ve been more than patient!
Also, the quality better be finer than what I’ve seen in Unilocal reviews. Here’s hoping I can write a new review soon, and increase my rating.

Great company. Prices, quality, service, support are excellent. I am happy that I discovered this store in Orange County CA. Strongly recommended.

This is a follow up to my August 2014 post. Just 6 ½ months after the customer service department sent a technician to replace the defective inserts with the exact same inserts, the sofa cushions look worse than ever. I will post a new picture showing the same cushions that were in the two pictures that I previously posted.
I will once again attempt to resolve this issue with the store and will let you all know the outcome.
In the meantime, I recommend that you do not make the same mistake I did as I really regret that I purchased this sofa from C.S. Wo & Sons. I paid $ 3,754 and waited over 12 weeks for it to arrive and am so disappointed in the end result.
As a side note, feel free to check out some of my other Unilocal ratings and you will see that I am not a «frequent complainer».

Very nice high quality furniture. The problem for me is that I’m a tall large man. It should became evident that the furniture while nice looking and of high quality was not very comfortable or functional for me. Sales staff was super friendly and helpful, but unfortunately, it is not made for a large man.

Came in looking for a sofa, found what we liked but was told that another client that was shopping at the same time was considering it, they didn’t know if they were going to purchase or not. Was told we would receive a call if not… no call was made to us so we went back the next day to find something else only to find no $ had been put down on it… asked mgr if the sofa was sold, he replied «yes»…I asked if any funds whatsoever were paid towards it, his reply was «no».
I asked how long items are held in this fashion and if there was some policy (5 – 10 days for example)…his reply batting his eyes was «it varies».
Not that any retail store can’t live without my purchase but based on general principle I will not be shopping/​purchasing here.

My husband and I walked in here looking for a chaise lounge for our master bedroom. We tried other stores (and lots of them!) in search of our perfect chaise lounge. We decided to see what this store had to offer. We were greeted with a warm welcome by Gina (who eventually became our sales rep) and gave us a tour of the showroom. Gina is an excellent sales rep – very sweet and attentive! She does not push you to make a purchase. We strongly recommend her! I was actually liking what they had. My husband and I spotted a chaise lounge that we both loved. Very pretty and comfortable! We were able to customize it also! We requested the armrest be on the opposite side. We made the purchase. We went back to buy our bed (which looks like we actually matched our chaise lounge) that looked just as simple and pretty as the chaise lounge. We went back again for the third time to purchase a console table and mirror set. Our master bedroom looks absolutely gorgeous!

What a great furniture store. They’re so customer oriented and impeccable service. Greg is so professional and knowledgeable. A real find!!!

I almost did not even go inside this store. WOW, that would have been a mistake. You are greeted by the smell of fresh baked cookies and coffee. My husband was already in love with this place. I was greeted by Gina and over the next few hours she really worked with me. I love the sectional I ended up buying. She really worked with me onto every specific questions and got answers direct from the manufacturer. I love this place and its made in AMERICA. I would highly recommend this business. It’s so hard to find a good furniture store these days.

The customer service is terrible. We ordered a table one month ago and was told that it will be available by the end of the month. When we called them three days before to make sure if we could pick it up on time, the sales lady was very impatient to help us confirm the actual delivery date. Turns out they can not meet the target day after several back and forth calls of confirmation. (It is always us to make the phone calls to them… Customer service does not exist in this store after you pay the check)
Ironically, we even received the thank-​you card from the sales of CS Wo & Sons which requires our review since they think we have received our table when we were Not sure about the delivery date. Isn’t it ridiculous?

Kudos on a beautiful store, lovely décor, and friendly staff. I especially want to mention the enthusiastic, visionary designer, Gina Fischer. Wow! She was so helpful to me and stayed within my budget even incorporating some old pieces I ignored. She is more than willing to work in stages which I appreciate. I admire her designer eye :) Thank you so much. Marilyn

OMG totally in love with this furnishings store. Beautiful, exquisite pieces with a touch of Asian flair. Outstanding quality and unique. No salesperson following you around. Mature professionals with great knowledge and attention to details. I spoke with Louise and she was so sweet and helpful. I will be back to buy something here. This is a first class store. A bit pricey but as they say, you get what you pay for. Top notch!

This place is awesome! The showroom is merchandised and displayed to perfection. There is a ton to look at and everything is super nice.
The only downside is it is a little pricey however if you spend some time, you ca find some items that are really good deals, but you have to look.
I ended up getting some decorative boxes, vases and orchid for under $ 200. I also spied a killer alter/​console table that I thought was too expensive however after much thought and two more visits, I buckled and purchased along with the benches they h ad underneath. I found out the reason it was so much was it ended up being an antique.
They were really easy to work with and they gave me 15% off the table and also 50% off my second bench. They also allowed me to put a deposit down and if. I changed my mind before taking delivery I could cancel anytime. They also noticed a couple small scratches and had it refinished for me at no charge.
I’ve now had the pieces in my house for a couple months now and absolutely love them! Everyday I get joy by looking at them and do not regret buying them at all. They are absolutely perfect!

Although we didn’t make a purchase on this visit, I’d like to express my thanks for the amazing attention we received from design consultant GIna Fischer. I felt welcomed and accompanied by her rather than hovered over. She cheerfully removed a mountain of holiday decorations that were on a side table that I wanted to try to adapt as a kitchen table. Not only did I need to see it extended, I also wanted to pull up a chair up to see if it would work. Without hesitation Gina called for someone to help us bring chairs from another room just to try it out!
I was completely smitten with the table and called my husband to make the 20 – 25 minute drive over to see it. Gina never indicated how close we were to closing time and my husband was warmly received even though the front doors had been locked while we waited for him. She even invited us for coffee and cookies although it was clearly past her working hours! My husband then started looking at many of the other beautiful options within the store. Yes, all after closing hours and with Gina’s helpful and patient assistance; We might be unsure of this particular purchase but we are certain that this is a store and a sales representative that we will consider for a future purchase. Thank you for making this such a warm personalized shopping experience.

I didn’t wind up buying anything (just a little too expensive for my budget), but even when they knew I wouldn’t be purchasing anything, they were so helpful and gave me all sorts of ideas and places to go! They are so nice! And the stuff is beautiful!

We got the furniture in… the delivery team were so careful and professional. One little guy in the group hoisted the couch over this head and carried it all the way up the stairs by himself… we all stood in wonder. The couch and the delivery team were right on time. I love when that happens.
My living room looks so great, I never want to leave the house!

Donna and I have been wanting a new couch for sometime. We shopped at several stores and narrowed it down to a couch here and at Room & Board. The headquarters for this company is located in Honolulu, Hawaii. Their furniture is made in the USA. The couch we purchased was made in Glendale, CA.
One thing I hate about shopping for furniture is when salespeople follow you around the store like a shark, treating me like chum. CS WO & Sons is the complete opposite. The salesperson Louise let us know to take our time walking around and when we were ready she’d help us. She also pointed us to free cookies and Kona coffee. The furniture here is beautiful but we weren’t really finding a match that met our needs until we were about to leave. We found the perfect couch! We sat in it for a good 15 to 20 minutes to make sure it stayed comfortable. We rushed into our last couch and hated it ever since. We then took a break and headed on back to Room & Board to check out the couch we liked from them. CS Wo & Sons was the clear winner. We looked thru tons of fabrics but ended up liking the one on the showroom model the best.
Today our couch was delivered. The delivery guys were super friendly and delivered our couch with no issues. Every step of our shopping process from beginning to end was a delight. I highly recommend this furniture store! My wife posted some pics on her review of the couch we picked.