Custom Eyes Optometry

REVISED: Initially I had a very poor experience here. I had negative interactions with the receptionist and young ladies who assisted the doctor, feeling that I was being mislead concerning the use of insurance money. Additionally, there was a mix up with the prescription records. However, after posting a very poor review here on Unilocal,I received a follow up call from the Doctor about my experience, which I appreciate greatly. I communicated why I was displeased and the Doctor apologized, and pledged to speak with his staff and provide a better experience going forward. Further, the doctor was kind enough to extend the date of my contact prescription by a month or two (several months after the initial visit) so that I could purchase a year’s supply of contacts from an online retailer.

Both doctors are fantastic. They take the time to explain everything. When I moved out of county I still came back to them to check my eyes annually. I definitely recommend them. The entire staff is also very friendly, thorough and knowledgeable.

Doctors are very friendly, knowledgeable and accommodating. I have been there twice for annual eye exam so far, and had great experience. I was referred to them by my husband’s coworker. I would recommend their services to anyone who needs eye care.

Great Optometrist! Very helpful, knowledgeable and friendly! Good prices and great service — what more could you ask for.

Dr Bourgoin explained to me about my son (who is 4) about his eyes and took his time was patient with us… What a great dr and very informative. The ladies at the front were also helpful because medical is such a process and very patient with my kids. Awesome place!!!

I have used Custom Eyes Optometry for many years and have never been disappointed. The staff and doctors are 100% friendly and kind. They offer great eye care, careful contact lens fitting and great glasses selection and service. Couldn’t think of going anywhere else.

Best Optometrist ever… I have been with this doctor now for 10 years plus, always helpful, professional and gets my vision even clearer, sharper with newer prescription glasses. The staff is not only easy to work with, but well trained. I highly recommend this place to anyone needing help with vision care.

Custom Eyes Optometry is a First Class business. All the staff is kind, friendly and helpful. Dr. Michael Bourgoin is very knowledgeable, patient, timely and easy to talk to. I have been a patient there for many years and have recommended their services many times.

Best doctors ever! Ive been here multiple times for yearly check ups, new glasses, etc. just the usual eyeglass wearing person issues.
Wait time was great. Great facilities. Easy and plenty of parking.
Doctors here are very honest and dependable. I recently got lasik and I completed all my pre op and post op appointments here.
Although I probably don’t need optometrists anymore assuming my lasik holds up I would recommend them to everyone and I have.

If you want to be completely overcharged, spend a year fighting with lawyers even after giving in and paying way more than we should and having your credit threatened then you have found the right place.

The doctors here are a husband and wife team. Their staff is helpful and knowledgeable in helping one pick out frames that would be flattering as well as what is desired. Dr. Yoo helped me and recommend that I get new reading glasses, but said new distance glasses were not necessary. I like how honest they are here, and they do not want you to have to buy any extra pairs of glasses that are not necessary. She helped me to know good vitamins for the eyes, and recommended eye drops without preservatives because I have really dry eyes. I am very happy with my doctors and their staff here.

This is my worst experience at an optometry in 30 years. A friend referred me to this place. I regret changing my eye doctor. I repeatedly complained about the incorrect prescription, blurry, vision, redness in the eye. I even suggested there may be bumps under the eyelid. The doctor ignored my complains saying its just dry eyes. He charged my insurance for the eye exam. I was not at all happy with the prescription. I visited a ophthalmologist to check on the redness. She was quick to find out the bumps under the eyelid and prescribed correct medication. It would have turned much worse if I had kept relying on Custom Eyes Optometry. I took an appointment with my old optometrist and got a prescription. I had to pay out of pocket as insurance pays for just 1 eye exam a year, But it was worth it.
I wouldn’t recommend Custom Eyes Optometry to anyone. Really bad experience. I regret going here everyday. It forced to take time out to write this review.

I was not happy w/​this place. Dr. Bourgoin was not thorough w/​his exam (he did not give me the glaucoma test that is standard w/​every eye exam). When I went back a 2^nd time & requested this exam, I asked him why he didn’t give it to me. He gave me 2 reasons: 1) I came to my appointment late & he didn’t want to go over in time as he had another patient after me, and 2) the test is not that important. I apologized to him for being late & told him that I called ahead of time that I was going to be late. *When I called at that time, they should have requested I reschedule if I was going to run into another patient’s time instead of forgoing a standard test for which I was going to be charged. **They weren’t even going to give me that glaucoma test if i hadn’t requested it.
Also, I kept pointing out to Dr. Bourgoin that I had a stye. He kept telling me he couldn’t see it & didn’t know what I was talking about. Um… if you’re an optometrist, then shouldn’t you know what a stye looks like? Ughhhh!!!
A week later, I went in for my follow up contact lens check (my 3^rd visit). I was seen by Dr. Yoo this time. She gave me a prescription for my contacts lenses & eyeglasses. I ordered my eyeglasses from them. About 2 months later I finally received my new eyeglasses. I noticed after 2 weeks my eyeglasses did not appear accurate as it gave me blurry vision. I thought I needed to simply adjust to the new prescription & new eyeglasses so I continued wearing them for about a month and a half more. By this time my vision was still blurry so I returned to see Dr. Yoo (now my 4^th visit). All she said was my prescription is accurate & w/​eyeglasses I would not have 100% accurate vision — only contacts gives you 100% accuracy. Um… what?
I don’t know what she was smoking, but I thought prescription eyeglasses were supposed to give you accurate vision. Realizing that you just can’t reason with bull s#*t, I did not say any more except to thank her for her business & walked out.
It’s been 6 months & when I wear my eyeglasses, one eye is still blurry. Double sigh…
This place lost my business. I shouldn’t have to make 4 trips for a standard eye exam… especially one that gives me an inaccurate prescription! I’ll be going back to my other doctor who is more thorough, takes heed to my concerns & gives me accurate prescriptions.

Dr. Bourgoin & Dr. Yoo are amazing! I had the pleasure of seeing both of them, and both are attentive, thorough, and personable. They are quick to answer any questions/​concerns I have, and carry an expansive selection of frames. If you are looking for quality optometrists, definitely come here.

Custom eyes had such great service from the second I walked in to the second I walked out ! I had no idea what was wrong with my eyes so I got them checked out and the doctor was quick and precise, and fixed me up really quick with the perfect glasses that relaxed my eyes and relieved my headache! They really do «Custom-​eyes» your appointment so that all of your individual needs are met!
Great place

Everyone was very friendly and professional. Minimal wait time and great explanation of all that was being done during the tests and how things looked. First time there with the wife recently after always going to Lenscrafters. Found a gem and will continue to use Custom Eyes Optometry for all services in the future.

Great experience! Short wait time, efficient and thorough exam. Highly recommend.

I have been going to Dr. Bourgoin for almost 10 years now. He and his staff are always friendly, professional and go above and beyond to take excellent care of their patients. I highly recommend Dr. Bourgoin and Custom Eyes Optometry.

Dr. Bourgoin and the staff are fantastic! I recently went in for a Saturday appointment and my wait time was very minimal. The staff was very courteous and accommodating. I truly appreciated the fact that Dr. B explained everything to me and was quite personable. I also appreciate the fact that they were prompt and did not pressure me into anything. I highly recommend you stop by and give them a try.

Everyone here is very friendly and helpful. Great variety of frames to choose from.
Doctor took time to answer all my questions (which was really cool because I asked a lot of questions), and he explained what the purpose of each machine throughout the eye exam (that made me feel a little smarter for about 5 minutes because I completely forgot everything afterward).