Hertz Rent A Car

I appreciate Hertz for the free transportation before pick-​up and after drop-​off. Other than that, I’d go somewhere else. This office lacks quality customer service. The agents did not seem familiar with Hertz policies as they kept suggesting that I, «go to another Hertz location,» or, «call the 1 – 800 number.»

Once again I have received Stellar service when renting the vehicle and upon returning the vehicle! Joseph was there Thursday and also several months ago when I rented a vehicle.
Joseph was very helpful, efficient and courteous
both times. I would totally recommend this location Especially when Joseph is there!

PLEASE READ! Absolutely DO NOT rent a vehicle from this branch or Hertz in general. The Long Beach branch along with the Costa Mesa Hertz falsely accused me of stealing a vehicle. I was up to date on my payments with this long term rental. Costa Mesa failed to communicate my payments and extension of the vehicle to the Long Beach Hertz thus the car was reported stolen and I was arrested. I went to court several days later and showed the DA all my payments as well as the extension documentation and the case was dropped immediately. Hertz showed zero responsibility for their actions. They told me they were looking into the case with a claims manager but did nothing. DO NOT RENT FROM HERTZ!
Horrible horrible people…

I would like to start by saying that Hertz Auto Sales is the best by far! A shout out to Sean Katlin and Anita, They are the best!
Sean made it so easy buying a car. If your going to buy a car here, please ask for Sean… I sincerely can say, he is the guy to go to…
Thanks again guys! You guys rock!

I only used this company because the car repair accidentally called them instead of Enterprise. Had a rental for 2 days they bill me for a week!!! For the last month I’ve been trying to get a refund. Joe the manager is never around or available any time I call and I ‘ve had to call a few time because they don’t follow up. Over 2 weeks ago I was told Accounting was processing the refund and I should see it on my account in about 5 days. Yesterday, still no refund, so I called again only to be told sarcastically that Joe was out and couldn’t call me and I shouldn’t be rude because I said I was tired of their BS!!! Joe was not available — imagine that! Today, Joe didn’t call me back and right now I’m sitting on the phone — for 10 minutes waiting for Joe to «finish up with a customer». I’m thinking Joe is just not taking my call so I’m using the time to type up this review.
Great company to do business with. Not only do try to overcharge and drag out giving your money back — they also play games with you because you call them out.

The most horrible customer service. You make a reservation and then they tell you that they do not have a car for you. They make you wait forever. Be warned, DO NOT RENT FROM THIS PLACE.

This hertz is full of jerks. I exchanged a vehicle thurs evening. Once on fwy it made a clicking noise and also looked like it came straight from tijuana. Should’nt even be in the fleet. had damage every where. Also was old and almost 50,000 miles on it. When i worked for hertz we never had vehicles 2 years old or over 35,000 miles on it. but the guy there on fri morning decided to take the car for a 5 – 10 min spin as i waited wondering where he went. he came back and argued with me saying it was fine and that he went 6 – 70mph and didn’t hear a thing. i know he didn’t go 60−70mph down harbor blvd at 730am. he’s very stupid if he thinks that. which i think he’s stupid for arguing with customers. he shouldn’t be working there if he’s going to be an ass. if you want to or have to rent from hertz. rent there and go exchange it at airport for newer vehicles or rent from tustin hertz. they are super nice over there. oh and the first car i received was dirty as heck a black nissan altima and i had to spend 16 $ of my own money to go get it washed and cleaned only to return it the next day for something just as old and mileage as that. but at least it was clean and i expect a full tank not half a tank. why this company does not fill their tanks like the airport always baffled me. if you dont want pissed off customers starting really cleaning cars and filling up tanks. they didn’t even offer to give me 16 $ for the car wash or go put at least 16 $ of gas in the car i got yesterday cause that car washed didn’t benefit me.

It’s unfortunate reading all of the other reviews about this Hertz location, it sounds like people expect a free car that is just handed to them but that’s not the real world. As far as customer service my husband and I had a great experience with the serviceability. Sean and Anita helped us out with our purchase and walked us through the entire transactions while answering most of our questions. We had our car blow a head gasket so we were in need of a new car, and found a Subaru at this location which is usually rare. Sean and Anita are two very hard working individuals, and while they may not know every technical aspect and question about the car, they were willing to invest the time and put in the extra hours to make sure that we were taken care of with our purchase.
Let’s be honest, dealing and haggling with car dealerships and used cars is a pain in the butt, and not something everyone desires to do when their car takes a dump, but these two made this process easy and painless. If you are looking to buy a used car, know a head of time that the price is final, and I would recommend seeing Sean, he is hard working and very knowledgeable about what Hertz has to offer as far as warranty, auto history, and previous car fax.
Again, my husband and I were very pleased with the service and the extra hours that they put in (an hour and a half after they closed) to make sure that we were taken care of.

Ok, I feel compelled to follow up with a more positive review, as the last few experiences I’ve had here were more pleasant. The staff really does work hard to accommodate customers, and although the experience of renting a car here isn’t always the most expedient, they get the job done, and I’ll keep going back.

Found myself in a situation where both family cars died at the same time. These guys worked with me to provide 2 cars for an extended period at a rate that was less than purchasing a new car while we got everything straightened out, including extending the rentals as needed. Now that we have 2 new cars we returned our rentals, but I would rent here again in a heartbeat.

I had my car delivered immediately after a car accident to the collision center with no waiting and no fuss. Joe, the office manager, provided excellent customer service over the phone. It was his patience and attention to detail that prompted me to write this review Howard, the person who checked in my car, was friendly and quickly and efficiently handled my return. Can’t beat the prices, and will definitely recommend them, and rent from them again. The only drawback is their weekend hours, as they close at noon on Saturday and are closed on Sunday. So just make sure you don’t need to return your car during those times.

I am a regular customer here.
I do rent cars frequently with hertz because of my job and also weekend trips with the family
I’ve been to a lot of locations and usually renting a car is a hassle and not a smooth experience
I started going to the local editions instead of the airport and big locations because of the better deals
This is the best location so far, it also is close to where I live.
I dealt with Their manager A couple of times and he is a nice man but my go to person usually is Miguel
They are busy most of the time recently but they meet your needs and make it happen
I would recommend this location.

I thought the DMV was hell on earth but then I visited this hertz location. They gave us a car with a flat tire and empty gas tank and charged us twice for the rental after we returned the car. Miguel and Joe have repeatedly dodged our phone calls so now we’ll leave it to the credit card company to dispute our ridiculous credit card charge. Awful awful awful.

I was waiting for over 30 minutes before anyone helped me. The car I had reserved was there but the salesperson told me she didn’t have the keys. They found me a different car at the Fountain Valley location but it took so long for them to go pick it up it was rented to someone else. After 2 hours of waiting they give me a broken down car with an empty tank of gas. The car was dirty, had a huge dent on the passenger door and the side-​rocker was missing. They never answer the phone or return phone calls. This place is a JOKE. The only reason I went there was because a 3^rd party insurance company set up my reservation. TERRIBLE EXPERIENCE…

Horrible service, especially from Miguel. Car was filthy inside and out. Took forever to get checked out and out of there. Bad, bad bad experience. By the way Miguel you need to work somewhere else, you are very rude!

Awful experience renting a car at this location. Very rude staff. Picked up car with an empty gas tank which we were not informed about so ran out of gas on freeway on day one. Miguel their rep flat out lied to us and told us he had informed us the gas tank was on empty. He wasn’t even there! The new hire that «helped» us had limited English skills and it took twice as long as it should have to get the car keys. I have rented hundreds of cars over the years and cannot remember such a bad car experience

very happy with the manager he did a lot for us. we rentet a car for 4 days from this location because was the closest to our hotel and because was to expensive from the airport. they managed to find a toddler carseat for our son. we got corolla wich im not a big fan but the car eas good and we use it to go to the beaches and see places. we were suposed to return it to the same location and take a cab to the airport. the manager help us return it to the airport and for no fer. very thankfull for that. we apreciate it. will definetly use them again

If I could I would give them a zero.
I was planning on trip from CA-​WA. Made a «reservation» on a Toyota corolla or something similar (more economic). I had scheduled to pick up the car on a Friday afternoon and NEEDED to arrive in seattle on sunday.
When I arrived at Hertz there were already a few people waiting ahead of me. When It was our turn they tell us that they had ran out of cars!!! (ARE YOU KIDDING ME!) And of course they tried giving us a «better deal» and offered us an SUV for the same price. Keep in mind the SUV wasn’t washed and it would be half of the miles per gallon compared to the cars we had in mind. We weren’t the only unhappy customers there. Another women was also upset for receiving an unwashed car after waiting over half an hour.
Not only was this stressful but it was one of the most frustrating situations I have been in. Not to mention this was at 5:30pm and only had half hour to find a car since most places down Harbor close at 6. And NEEDED a car by that night!
We ended up walking out, and went to AVIS at the John Wayne Airport where we received some of the best customer service. I definitely do not recommend this Hertz!