Hertz Rent A Car

I will never, ever deal with these people again. When referred by Fountain Valley Bodyworks Express, they asked me if I wanted Hertz or Enterprise. I said «whichever is easier» and I got Hertz. I should have said Enterprise.
Fast forward to now, and I see a charge of $ 198 on my credit card. I think it’s just a missed payment from the insurance company, so I call Hertz, only to find out that it is their optional insurance (Loss Damage Waiver) that I was misled into signing up for. The guy gives me such a flippant attitude, and tells me that, yeah, it’s completely optional, like somehow I should have known this. He even asked if I had read my contract. Well, Yvonne, who was my salesperson, never made it clear that it was optional, ever, or I wouldn’t be having this conversation with you in the first place, dude!
When I rented the car, the word «optional» was never once used. I was presented a list of various protection plans, and I picked the one that had the bare minimum amount of coverage, because I thought it was mandatory. If I had known it was optional (aka the insurance company paying for my rental would not cover it) I would not have picked any of them, but, again, I was not presented with a choice to decline completely.
Extremely unscrupulous business practice on the part of Hertz, and absolutely NO effort made to rectify my situation, apologize for miscommunication, etc. I basically got an «oh well» on the phone, and that was it.
Steer clear.

The customer service at this location is the best! I go out of my way when I need a rental car to use this HLE location. Ryan and Kassim have been great to me. I rent frequently and often have last minute changes, they always help me out, sometimes by keeping the car to pick up the next day. They often find me a free upgrade and have yet to be stumped when I have a special request. Highly recommend this location, it’s always my first choice!

I arrived and was acknowledged quickly (which I like). Ryan Marko (I believe he is the manager) made the whole process super easy and quick. There was another man helping another customer too whom seemed friendly. This was refreshing to see. They had a nice, comfortable car for me to drive my clients around on our business trip. Drop off went down without a hitch! Made my life so much easier and I will be returning next month!

Uhg I usually dread anytime I have to rent a car and was in an especially bad mood after being in an accident and needing a car rental. But my mood was turned around by the smiling faces and speedy service I got at this particular place! Picked me up from where my car was getting fixed and got me on my way in no time. A+

Excellent service and extremely helpful! We had an issue and had stopped at a different location where we were told we couldn’t be helped, but Ryan and Kassim took care of everything without question. Will definitely use this location in the future!

Ryan the manager was awesome!!! I cannot say enough how impressed I am with the service we received and how much he accommodated our needs. I always rent with Enterprise but after this, anytime in visiting the OC I will use this location. Although Kassim was always on his phone (kidding). He was amazing as well.

I rented a car here and the service was decent. I got upgraded for going through my AAA agent. As I waited, Supposedly they were coming back with the car from the car wash. Probably was lie because the guy came back from lunch and the car was not just car washed clean. They offer to fill the gas for a reasonable price, which is cool.

The gentleman behind the counter was very helpful and got me in a rental vehicle quickly.

Ryan at this location is great! The unfortunately did not have the car I booked, but he was able to get me into a fun car. The customer service here is great and the guys are very attentive.
AS FOR THE CARS: The Hertz Corporation needs to do some sort of follow-​up with each branch because not only did they have a pis poor selection here. Some of the cars including the one I received had a LOT of external damage. During the walk around we saw dings, scratches, even a huge scrape on the side of the car. I made sure to take photos of all of that to make sure I wasn’t blamed. (I actually got a rental because my car was in a body shop .5 miles away… WHY DON’T THEY TAKE THE CARS THERE)
In addition to a lot of damage the car was DIRTY! No sense of presentation here! There was wood shaving in the back seat, I FOUND AN EMPTY BEER CAN UNDER THE PASSENGERS SEAT, Starbucks wrappers in the door pocket and just the smell of dirt throughout the car.
If they parent company started providing and repairing there cars this would be a FIVE STAR place. It is currently a TWO STAR joint.

I’m not really sure why all the negative reviews. I had to go through Hertz because of an accident I was involved with and the other party had coverage through State Farm.
I was picked up promptly from the body shop and taken to their location. Ryan Hadden was my driver and sales clerk when I arrived.
He was helpful and very professional. From what I noticed both sales clerks were very attentive and helpful. It was roughly 8:30am on a Monday morning, so it wasn’t crowded.
Ryan let me know what options I had for available cars and never tried to up sale me.
I would not mind doing business with this facility again.
Thanks for the great service!

So, I got picked up by Hertz through a local body shop’s network (yeah, go figure), so straight to the point here, the first impression about this place was that, wow, so … small. Not sure if that would be categorized as good or bad. As I walked in, I saw the Manager Associate was sitting there comfortably in his chair, he looked up and saw me as I was with Ryan Marko. So my second complaint follows, no smiles, no greetings; and back to his device (I hoped he was not texting during business hour). Unprofessional act there, unless someone can prove otherwise.
Ryan Marko was handling his job like he is getting paid to do. Explained what the policy is, such and such. It was not my first time going through rental car with Hertz franchise. I am very positive that every car rental agency will pull the same tactic, every time. Try to sucker you in for the «protection» plan that they are offering. He offered me the plan to protect the car from road hazards such like windshield dings, car scratches, etc … Come on, it is a rental car, things like that are inevitable.
Until then folks, see ya on the flip side!

Update: i just got the receipt at midnite and tgey charged me for gas??? WTF??? I returned the car with full tank!!! Now you made me SUPER MAD!!!
Don’t pick this place ever. Go someplace else!!!
I recently had a car accident on the 405 Fwy Northbound in Long beach. Some asian girl was busy texting and checking her flight from LAX and didn’t pay attention to the stop and go traffic.
so i had to rent a car while my car was being fix over the holidays. From dec 15 thru 29. The other insurance people authorized a rental care for a full size. But they have none in their inventory.
So i’m stuck with an intermediate size Ford Focus… or was that economy?
anyways, The guy by the name Kassim Huggins picked me up from the body shop. And he was in my opinion not only unfriendly but also not very sympathetic or helpful. I asked to get a bigger size car a full size or SUV and he replied:” well we don’t have any!” Instead of, let me see what i can do to get you one from a different location or i’ll search for you and call you back tomorrow…
Basically no customer service whatsoever. I can see why all of the other reviews are all complaining about customer service or the lack thereof.
I wish i had listen to all of the reviews. But the other location edition is in anaheim/​garden grove, so it would be far for pick up service or drop off.
I ended up returning the car on Jan 5^th, 2015. Boy that was painful as well. He was busy with customers and there’s already one lady pissed at him. For leaving her ID card and credit card in front of other customer. and not returning it to her immediately.
I would recommend anyone to AVOID this place at all cost.
the place also have a smell of rotten lettuce as you walk into the store.
I wish management do something about the store and its people.

Worst rental experience ever. I showed up at 9:45 to pick up a car I reserved. The office was closed and a sign was posted in the window saying they would be back at 10:00. I am writing this review at 10:25 and they are not back yet. I have called the representative twice and both times he told me that he was 10 minutes away. Is there a rental car in my near future?!?

Horrible service! I entered the store and no kne was up at the front, waited 20 minutes and the guy was out vacuuming and cleaning a car! Ok customer service you stupid! You drop what your doing especially if you can finish the vacuuming later and you help your customers first! I highly recommend no one go here, they have awful customer service and the guy there (fall, bearded, light brown hair, chubby) has a frown on his face as if he hates his job! No one told you to work at a place you don’t like! You should feel lucky to even be employeed in this economy! Uhgkkk!

Just rented a car at this location as someone hit my car and it is being fixed. I tried calling five times before I got to someone I could speak to and the first time the guy hung up on me and the second time the guy said he would call me back but never did. The African American looking guy provided me with terrible service and was quite rude. The car also was just returned and is filthy inside. The seats in the back are covered with some liquid and there is trash around the whole car. Avoid this location.

I rented a car from Hertz around mid-​July after getting into an accident. My car was at the Fountain Valley Body Works Express and Hertz was nearby. They offered to pick me up from the car shop, so it was very convenient for me, since I wouldn’t have to ask anybody else to drive me to get a rental and what not. And they dropped me back off at the car shop after I returned my rental.
It was noisy due to construction next door, but that’s not their fault. I thought the staff was friendly and nice. I ended up renting a 2014 Hyundai Elantra, which is pretty nice. I had to call in later during the week to let them know I needed the car until the end of the month, since that’s when my car would be finished. Customer service was good from what I experienced.
Now, to the bad part. When I got the car, there was a bit of trash, such as paper, in between the seats. I’m not that anal about these things, but someone should have cleaned out the car, for the sake of other customers who would throw a fit over this type of thing.
So, as a driver, I only sit in the driver seat and I don’t really have any business to be in the backseat. However, as I was about to return the car, I wanted to thoroughly clean it before taking it back (even the trash that was in there when I got it). As I went to the backseat to clean out any trash that may be back there, I noticed there was something in the back pocket of the passenger seat. From a distance, it may have looked like a bag or scrunched up paper. When I approached closer to it, it turned out to be a pair of UNDERWEAR! A female underwear, that didn’t seemed to be clean. I got a trash bag and disposed it, but I was very disgusted by this. This dirty item has been sitting in the rental car the entire 2.5 weeks I had it and I had absolutely no idea!
I wanted to tell the car rental staff in person when I returned the car, but I didn’t have the heart to because they seemed very nice to me. So, I’m writing it here and hopefully someone reads it. Please clean the car, especially the inside, before handing it over to a customer.
Dirty because of trash, that’s not as bad. But a dirty underwear in the car is plain disgusting and unsanitary.
I give this place a 3 stars because the customer service I experienced was good and the car itself was great. I would give this place a 1 star just based on the fact of the underwear issue, but credit should be given where it deserves.
Now I know to check the insides of any rental car thoroughly before driving off with it.

Can I give this location less than one star? I regularly rent from Hertz and have never had an issue so this is not a reflection of the company itself just this specific location. We arrived at 11:20 and there was a sign on the door saying that they would be back at 11:40. He wasn’t back until 11:55 (they close at 12) their were 5 groups of people waiting for him at this point. Including a construction worker from the next door building.
The construction man was helped before pretty much everyone. He asked if a car could be moved and the hertz agent preceded to follow him out the door leaving all of the paying customers in the building waiting while they tried to figure out which car the construction worker wanted moved.
Finally our turn was up and then he tells us there was some sort of a hold. We had a reservation, shouldn’t that have been taken care of before we arrived? I think so. Now we are waiting for some hold to clear and he helps another guest. This whole time he has two families waiting for him to drop them off. I love that they offer this but there needs to be a second person working if they are going to do that… another 10 minutes goes by and now he has to make a call because he still can’t clear our hold.
While he was talking to someone on the phone about our hold he sad «all the sudden at close» referencing he was still at work because of everyone showing up at close. Except for we were here 40 minutes prior some an hour prior. So no we didn’t show up at close sir, you were just gone when we got theThis entire time there had been no apology for any of the inconvenience. I completely understand that there are a lot of people that he needed to help but a simple «I’m sorry for the wait ill he right with you» would have been nice. There really should have been two people working.

I recently rented a car from Thrifty but picked it up from this Hertz location. I rented a mini van because we needed 7 passenger seating and called the day before to verify that I would in fact be getting a mini van. When I got there, they did not have a mini van but instead a Nissan Armada…
They kept my pricing in line with what I would have paid for the minivan with rental and insurance which was great because that was a concern of mine.
However, the car did was not cleaned before we rented it. It was not dirty but it could have used a vacuum and wash.
We had the car for a week and became concerned during our road trip because the breaks were in desperate need of repair. Kind of scary! The windshield wipers also needed to be replaced.
When we turned the car in we told them the issue with the breaks and wipers so I hope they are able to fix them before sending out on the road again.

I always come here to get my rental car because:
1.I’m just lucky and always get a nice car and always very clean I might add
2. I save a lot of money
3. I’m always in and out in less than half an hr
4. They’re very friendly, lenient and accomodating
5. Howard is awesome!
Thank you for always taking care of me!
Definitely coming back for my long distance driving needs :)

So I recently rented a car from here. After searching a few rental sites online I finally settled on Hertz. I opted for an economical/​compact and reserved.
When I went to go pick up the car on the day of my trip, I was only shown two options for the category I selected. It was either a Camaro, or another type of Chevy. I asked, «Are these the only options?» He said it’s either these or the Mercedes which would be extra. I was just trying to find something gas efficient that will get us to our destination, not trying to be all high roller status and coughing up a chunk for gas. So finally I just settled for the non Camaro one.
After doing the walk through, we went back inside to finish up the paper work. That’s when I asked him how’s the gas like on the car I selected? He said, «It’s not great, but it’s not a gas guzzler either. Did you want something gas efficient?» I said please, but I was thinking what? How come he didn’t just show me everything before when we were outside? So we stopped all paperwork and went outside again.
The second time around I was shown two more options. Another newer and cleaner compact Chevy and a Ford Focus. These were much much better I must say. I chose the Ford Focus. Again, another walk through and then back inside to finish up the paperwork. After that I was on my way.
In the end I still didn’t understand why he couldn’t just show me all my options beforehand. That could have saved us a lot of time.