L’Occitane En Provence

I came here to check out their selection of products, as I had heard quite of bit about them and their competitors like Aveda, Kiehls, Dermalogica, Clinque, Shiseido, L’Oreal lines, Estee Lauder lines, and Crabtree. In an effort to figure out what I like, what skin care is really about, and what these places are all about I figured South Coast could be a great learning ground for such consumerism.
You’ll find this location in Crystal Court near the Crate & Barrel and Williams Sonoma, and across from the main mall. Parking is quite easy and the shop is located on the second level.
I started to talk to the lady behind the counter, Roma, who broke the whole speech down to products, their lines, and went into the tried and true vs. the new products bit. She then retreated back to her work, and let me take my sweet time looking at everything in this museum du moist. I found that while they did have a clearance section of some nice products, their mainstay hand creams were up front and everywhere. Supplemented by shampoos, serums, scrubs, eye care stuffs, lotions, masques, fragrances, and like items, there’s a lot of sift through. Primarily, you’ll have an opportunity to sift through a ton of scents, including their unique (and very manly, I think) men’s line of fragrances and Cade products.
The second I was ready with questions, Roma was right there and very helpful. While the Shea Butter Hand Cream (blue label in metal tube) is their most (and extremely) popular item, you’ll find other very popular scents such as lavender and verbena. What was unique about their products was that it wasn’t as greasy as many other brand’s moisturizers. It absorbed quite quickly, and left a very light scent so as not to bother, let’s say, your coworkers. As a visitor, I advise you take your time and check them all out. Who knew I’d leave with some of the cool hand cream and little goodies.
I have heard that, and for the conscious consumer, if you sign up for their mailing list via email that you’ll get a 20% off coupon within two weeks. So all their stuff will be a bit less painful when you go to pay their stiff prices.

I went today and the lady was rigid and unhelpful. The other L’occitane stores I’ve been to have had the best customer service. Would not go back to this place again.

I have been using their products for years and I love them. I always reccomend them to other when they mention about their dry hands. I love their lotions i always buy the biggest jar because i use it daily as a daily ritual! Haha. I have hand creams in my purse. Their products are amazing, you will not regret. The workers here are really nice and helpful, theyll give you take home samples too, so no pressure on buying if youre hesitant. I promise youll fall in love!
P.s.
Try their deoderant!

Used to really like this store. I recently bought something with cash and went to return because my mom didn’t want it and could only get store credit. It makes no sense if a customer pays CASH they cannot get a cash refund. Will probably never shop here again

I’ve been using l’occitane products for years and it all started with their famous shea hand cream. I have a tube in my car, at work, by my bed and in my toiletry case! All their products are uniquely scented and luxurious, unlike all the artificially crafted crap people buy at bath and body works.

L’Occitane stole my heart and money from Chanel. OMG this product is amazing and my skin and my bank account are extremely addicted to it:-). I only use the «Divine product.» I have to agree with the previous review that Tina at this location is very lovely and helpful. In fact all the ladies are:-)

I and my gf went to shop here. Ive noticed the different on my gfs skin cause she no longer has dry skin (sometimes theyre peeled). I mean its expensive but its really worth it. I dont do reviews for average stuffs. I only do reviews for either 1 star or 5 stars… This review is 5 stars because of Tina. Shes really helpful and so niceeeee. Thank you so much Tina.

Ever since I found out that it is illegal in France to add chemicals to cosmetics and skincare products, I’ve been a fan of L’Occitane. They are pricy but it is worth it because they sell quality products. I buy this stuff for my wife and she loves it!
I recommend going in and talking to the employees. They are more than willing to discuss the various creams, lotions, and soaps. A great thing about L’Occitane is that the products make a great gift idea and they have a wrapping station right in the store! Happy moisturizing!

I have always had great experiences with L’Occitane in other locations in Southern California, but this was a departure from their usual great customer service. My wife went in to pick up a few things and was treated like she was a leper by the woman at the register. Aubrey had nothing but attitude for my wife and made my wife feel like she was not welcome. We tried to give her the benefit of the doubt and thought maybe she was having a bad day, but we saw her switch on her winning smile and warm touch for other customers that were blonde and blue eyed. When my wife called her out and asked for her name she tried to throw some free samples at her to smooth things over. Sad to see that there are folks like Aubrey still out there that make assumptions about your bank account based on the color of your skin. We won’t be returning.

I came into Crystal Court tonight after work to buy a present for a friend. Since I work close by scp I am usually feeling pretty stressed out shopping after work but the stress melted away when I stumbled upon L’occitane (after having no luck at other stores) .
The main reason why I felt so at ease here was because of the service. Tina helped me tonight and she was super friendly, kind, and didn’t make me feel smothered by over attentiveness. I really appreciated that she also went the extra mile to help me find a gift for my friend that was within my budget, and tried to find the matching lotions (to the set I got for my friend) so that I could smell them. She even went an even extra mile to package it up professionally and beautifully. I feel excited to give this gift: D
I really am so grateful for the service, especially when shopping these days seems so stressful and you’re made to feel like you’re bugging the associates in the stores. This was not the case at all today. I really feel that I will come back to visit this store more than I have before (I was just always an occasional visitor) and am so pleased by the great service! Thanks Tina!

The only thing I can about this company is the consistent excellence in customer service, it’s like they cloned a outstanding employee and distributed them all into their stores. Thank you for making our shopping experience easy and fun. :D

Recently open two weeks ago and since we’re in scp why not check it out. The store is quite big with lots of selection. Finally they put chairs so i can sit my ass down and wait for my girlfriend to shop.
The staff is friendly but sadly the product we wanted was the «Rose Des Champs» perfumes, lotions, etc was a seasonal thing for their christmas special. Since i guess that flower only grows during the winter time or something.

L’Occitane is now open in Crystal Court! It is a great new edition to the smaller side of South Coast Plaza.
The whole store smells like the south of France. The staff is friendly & knowledgeable. I did not feel pressured to buy anything. It is very easy to sample the different products and the prices are displayed well.
If you are looking for a change in your beauty routine or need a classic gift stop here.