Saint Laurent

This is my favorite Saint Laurent and probably my favorite store at South Coast Plaza. Everyone here is always super helpful & friendly but also give you space to browse. I called in looking for a specific item & Alexis located it for me right away & shipped it to the store. Her follow up was exceptional — she called me when the item arrived and also after I picked it up to make sure I was happy since she was not working the day I stopped in.
When I went to pick the purse up, the associate that did help me was really sweet and took her time assisting me. I always enjoy coming in to this store! there are other luxury brand stores that I feel less enthused about having to visit! I give this team 5 stars!

Amazing customer service and product. We always work with Ari and love the store. Ysl is my favorite shoe and their jeans always fit right. Stylish but not over the top

This is probably my favorite Saint Laurent to go to even though I have much closer options to shop at. Particularly Alexis has won my heart to be my Saint Laurent SA! She’s a doll.
I met her about a year ago when looking at some sac de jour nanos. She was such a sweet heart and we keep in touch through text in case I need to text shop. My favorite thing to do. She has texted me pictures of different items I have been interested in. Definitely ask for her! She will be a good contact to have and give you the treatment and customer service you want.
Saint Laurent is definitely having a moment as of late. A good moment! I recently picked up a wallet from Alexis to go with my black and gold sac de jour. Saint Laurent has all the much needed essentials for any classy yet sassy lady! ;)

Thanks to my late night boredom and Internet browsing I decided to come In the next morning and look at the purse. As I mentioned in my previous review the girls are very nice in this location specially Carmen.
Unfortunately I was indecisive and I picked the wrong color, I phoned in the store and a gentleman answered. He asked only my name, then his tone of voice became very a***, he said without asking any further information «oh we don’t do exchange on sales items»… (what makes him think I purchased a on sale item? My Hispanic last name?
Anyways, I proceeded to tell the gentleman my purchase was not on sale. Then gave him my customer I. d number and his voice changed back to Mr. Nice guy and said «oh 2450, okaay «…
Blah
Long story short I came in with Carmen and I ended up exchanging for the perfect color And making another purchase, a matching wallet…
So guy who answered the phone please don’t stereotype people ;) be nice.

Cute stuff, BUT I walked in three minutes ago with my sister and cousin and admired a bag. A store associate came up to us and asked, «Are you playing a price-​guessing game? *heheheh*»
… We left.

I was nervous walking into the store as it was my first time buying something from YSL. Right after I walked in, I was greeted by a sales lady and she quickly helped my find what I was looking for (it was a backpack if you were wondering). Since that first purchase, I’ve been back twice and I have yet to receive bad service. Everything I’ve purchased here is still in great condition and used constantly. If you have the money, their leather jackets and denim are the best on the market. This is easily the best designer store in South Coast.

My first time buying from YSL. Before walking in I already had in mind how I might be treated at other boutique such as Chanel (being stared down). However the service provided here is top notch! My sale rep Erica is very sweet and not pushy at all. I was given complimentary drinks as well. Overall, it was a great first shopping experience. I ended up taking a bag home within 20 minutes.
The only downside is their return policy. No refund will be given, only store credit. You must return it within 10 days of purchase.

ugh I will never buy anything here again.
I bought an envelope wallet on chain and the material sucks. 1 month in and the stitching is falling apart. Went to go get it repaired and it looked like a 5 year old glued it together.
WHERE IS THE QUALITY? Go buy Chanel or something other than YSL if you’re looking to spend the money.

I visited YSL in July 2015 to purchase shoes. I almost forgot to post this review, but since i wore my shoes this weekend again, why not. The store was very well lit and offered a lot of various selections and is located near Nordstroms in the South Coast Plaza mall. The sales associates were very friendly and not pushy (I like to shop at my own pace), but yet very attentive. They offered me drinks and told me to take my time trying on all the different shoes.
When another lady came in to try on shoes and did not purchase anything, I did not hear anything negative about having to pull merchandise and putting it back.
I really appreciate the level of service and the even the follow up note from associate that assisted me.
TIPS: Make sure you are satisfied with your purchase because there is only a return policy within 10 days, which is very different from the Department stores like Neimans. I came here because the boutique and the Department stores often carry different colors of the same items that are exclusive.

BEWARE!!! Wow Saint Laurent you have failed!!! Back in June I put my name on a wait list for some SL1 sunnies. Mid-​July I received a call that they had some in. I went in that day and picked a pair up. When I tried them on in store they seemed fine. The girl said she was going to take them back to get a case. The moment I got in my car I pulled them out and for some odd reason they were dirty as heck, like if they were used. Being that they were SL1 I thought I’d let it slide. I put them on a few days later only to realize that they didn’t fit straight on my face. I thought something was wrong with ME and I took them off. A few days later I tried to wear them again and again they felt crooked. I knew it wasn’t me I had wore my other sunnies and they all fit me fine. So I put them on a flat surface and saw that in fact the glasses were defected. One of the legs lifted up about an inch. I took them back to the store and they advised me that that’s how they were coming from the manufacture and that they couldn’t give me my money back. They said several ppl had stated that they had received defected sunnies.
Don’t trust the employee’s I’m sure she let me see a perfect pair but sold me a defected one when she back to get a case. Also how is a company going to sell a defected product and not return someone’s money!!!

I’ve been trying to get my hands on the SL1 sunglasses for a while now. Taryn the key holder was very helpful and recommended I was put on the waitlist. When they arrived she immediately called me to pick then up. Thank you for great customer service, and the complimentary water !

I came here with a friend about two weeks ago and from what I observe, they have very good customer service and know their stuff. This was right before the price increase so it was pretty crowded. I forgot her SA name, but she was such a sweetheart. My friend came away with a bag she wanted. Saint Laurent is classic chic without the Chanel price… well, not yet anyway.
The store is clean, organized, and well stocked. I love the simple design. YSL is classy and goes well outfits day or night. It can be used to glam up or just on a casual day. I do not know of any other Saint Laurent boutiques around here, but I must say I was impressed. Two thumbs up!

Every time I come here, I always get the absolute BEST customer service of any luxury boutique I’ve ever been to. Erika texted me to let me know that the biker jeans I loved came in and she put them on hold for me and they were perfect. I wish she was there when I went today, but even though she wasn’t, everybody else there was very happy to help. I’ll shop here again any day.

Excellent customer service! They gave me more options than i asked for! At first i was overwhelmed but I’m glad I didnt miss anything and I’m sure my choice was 100% correct! Kimberly Chow is the one I’m going to recommend. She helped me out with my choice… And I am absolutely satisfied! All other ladies were also extremely nice and professional! Great job ladies and good luck!

Their shoes are so comfy and the customer service is amazing. Ask for Andy, the manager, he’s fabulous

My husband and I are new customers to YSL… and I pretty much forced him to stop by the store one day only because he had been looking for a pair of crash denim jeans. Thinking that they were past season, he assumed that the jeans were no longer available in store. Well… he was right that they were out of stock but our SA, Margot, made every effort to track them down. She called us about a week later to say that she had found them and then the next day, we got a text stating that the jeans had been delivered to the store. I was amazed… thank you, Margot, for making our first experience with YSL so great. Although my review is for Margot, I have to mention that all the SAs we met during our last few visits to the store were very nice, knowledgeable, and professional. Definitely a friendly store overall :)

FASHIONISTAS BEWARE! Absolutely deplorable ethics. Do yourself a favor and order online or from a department store that offers returns, as this store does not. My boyfriend did some last-​minute Christmas shopping here the night before Christmas Eve and purchased the Cabas handbag for me. After getting over my excitement, I quickly noticed that this bag was USED, worn and defective. There were no plastic coverings on the metal, and it was clearly not new; the metal on the feet was worn, the clasp and «Y» emblem were totally scratched up, and beyond that, the handle was sewn on crookedly. I was appalled that Erica, the Sales Associate that helped my boyfriend, would sell him a $ 3,000 bag in this condition! Imagine my shock when I called the next day and spoke with the Assistant Manager, Syreeta, who explained that they do not offer refunds (which must be specific to the store because that is not the case when you order from YSL’s website). When I went on to tell her the situation, it sounded like she understood that we were sold a defective product, and assured me that when my boyfriend returned the next day, she would «take care of it». Well — that was not at all the case. She apologized and acknowledged the bag was not in good condition, but could not offer a refund. This handbag was THREE THOUSAND DOLLARS– it should have been pristine. The whole experience has marred my love for the brand, and I don’t want anything to do with this store. How can you, in good conscience, sell someone merchandise that is supposed to be a luxury item, and not do everything you can to make it right when you realize they received a shoddy product? I don’t want another bag from you! Why force someone into owning something they don’t want because you ruined the experience for them?
Now we have to go through the pain of trying to dispute the charge… thanks for making what was supposed to be a beautiful Christmas gift such a nightmare!
Friends, why shop here when you can order through the website or at a department store where your purchase is secure and guaranteed? We will never make this mistake again.
These photos don’t fully show the damage and wear & tear, but I’m uploading them anyway.

I’m going to start with a disclaimer here: I LOVED the service the first time I came here. I was helped by two wonderful girls who were extremely nice … but there are some things that really didn’t work for me. So please take this into consideration that I am not bashing any sales associate in particular.
First off, I love the YSL brand. It’s clean, simple, and classy. It will really never go out of style. That being said, I went here to look for sunglasses since I lost my other pair. I was immediately drawn to their style and I was lucky enough to find one that fit my face.
My problems came after. Now I might have been in a hurry (I really was the first time) and not noticed, but I put my sunglasses on the next day and they were completely and utterly crooked. To the point where I just couldn’t save them. They were so crooked that they were falling off the right side of my face. I couldn’t wear them. I JUST bought these! $ 300+ pair of sunglasses and… they’re crooked?
I took them back and the people who were working there were nice enough I suppose … but their answers seemed a bit. off to me. They tried fixing and said «well, this is as good as it’s gonna get. it happens». … really? It happens?
I just paid this store over $ 300 for a pair of good glasses and you tell me that I’m just going to have to live with it? That just doesn’t seem fair to me. They brought me another pair and guess what? Those were crooked as well. Come on, YSL.
I don’t know if it’s just this store or their sunglasses are not manufactured well, but my advice would be to STAY AWAY FROM BUYING GLASSES. It’s unacceptable that they would even try and SELL these. I am SO disappointed as I love this brand, but this is something that I would NOT expect from a store like this with such a high reputation. People expect wonderful products if they pay high price for it. The only reason for 2 stars instead of 1 is that the girls who I met the first time were extremely nice and helpful with finding the right style.

The customer service in this store is horrible therefore I’m giving them one star. I walked into the store and of course I was the only one there. A sales associate comes up to me and gives me the stare down thinking I’m lost. I asked her for an item that I saw at Nordstrom a few weeks ago, and she basically said that they don’t make it. It was a waste of my time to walk in there. She was useless and will soon be unemployed since that YSL store has no customers or traffic.
I then headed over to Nordstroms and they had it! So I was glad to give Nordstroms my business.

I was on the hunt for Nude Tribtoo pumps and could not find them anywhere in Nor Cal. Neiman Marcus carried a Leather option & only had the floor model in-​stock. I wanted the pump in Patent Leather. After several calls and emails to various boutiques I decided to call one of my favorite shopping destinations, YSL in South Coast Plaza. Lo and behold, they had them in-​stock AND brand new. Margot helped me and she was very patient and kind. She also sent me pics via text and email.
Needless to say, I purchased my 1^st pair of Tribtoo pumps and absolutely adore them!!! I purchased a Nude pair of Fendi pumps last summer but you can never have too many Nude options. They’re timeless and perfect year-​round.
My shoes shipped the same day and arrived 2 days later. Thank you, Margot, for being a fab sales rep! =)
I also want to add that I called YSL a few times and every sales rep I spoke to was extremely helpful and friendly. Outstanding customer service!