The UPS Store

I have never gone to a UPS store by myself and I came in to mail books to Chegg. I assumed that there would be boxes large enough to fit all my textbooks but there wasn’t so I started to worry that they wouldn’t take my books and I would have to pay at USPS for priority shipping. I told the cashier my dilemma and he found a box that could fit all my textbooks and was kind to me. Five stars to the kind employee!

Such great service. Sean was so helpful and was very quick to get my documents printed!

Quickest ups drop offs. Will assist with proper packaging. They’ll help you the cheapest option for sending out heavy duty packages. Mailboxes too but I don’t have one. Friendly service!
Big open parking lot helps too.

Fucking horrible service. They literally charge you 2 dollars to print a fucking return label. They wayyyy over price things to ship them. They wanted to charge me 50 bucks to ship something. DO NOT USE UPS EVER

If you want to get something simple printed here do not waste your time. The only way they can print something is if you email it but there internet is so slow you can’t upload anything larger than a 1-​page word doc. They have no usb sticks for you to use and refuse to let you touch their computers even though it would have let me print right away. The women who work there were flippant and unhelpful.

I recently went to this UPS Store to have a document notarized; didn’t think anyone convenient did this anymore. I was treated kindly and professionally, not to mention wittily.
While there, I realized that I have relied on this UPS Store many times and appreciate their handling of my needs… they also open earlier than other UPS stores.
The store @ Harbor & Baker is easy to find, and it’s at a really great location for fast access.

I just stop by in ups store. I was amazed with their customer service. They were all very nice, helpful and fast. Yasemina (I’m sure I spell her name wrong. Sorry about that) who helped me out a lot. She was not only helpful, kind and fast, she also take the customer service one step further and even showed me how can I track my shipment online. I’m so happy that I stop by here today. Now on I’m a regular here! They really make you feel special and cared in this UPS. Thank you so much UPS in Costa mesa Harbor. You really made my day. :)

Went in for sending some faxes. Service was prompt and courteous. One dollar a page seems a little steep, but I supposed they have to pay for rent and other operating cost as well. It was convenient if you are on the road and having to send something quick.
I see mail boxes and other mailing goods. It’s a fine store over all.

Heads up if you’re going to print a word document via usb drive: Make sure it’s in a .doc format and NOT .docx format. (Their version of word is a little old).
Why 5 Stars then? I’m basing off the excellent customer service I was provided. I saw another review on here that said that Monica went above and beyond. I’m sure she did! Because she did the same for me.
From what I gathered from watching other customer transactions, this store, in general, has great customer service. Kudos.

There is a lovely lady Monica who works in this store. She goes above & beyond to provide excellent service that I appreciated. Thank you.

Come here for photocopy and scan mostly. Good service, though the staffs are always busy, so the waiting can be long. Scan can be a little pricy.

Centrally located, easily accessible. Staff is always helpful and courteous.
I’ve had my box here for many years, even through ownership change, and the service has always excelled.
What I really like and appreciate is that I can have packages delivered and the staff will sign and hold them for me. Not only that, but they will send me an email that tells me that I have a parcel waiting for me to pick up.
When I’m on the fly, they have fax & copy services, will help you box and send a package out, and even have a good selection of greeting cards to choose from.
I thought about using the USPS but i have found that The UPS Store has been a much more convenient choice for me.

Great customer service! I love it when the employees are efficient, smiling and courteous.

As I entered this ups store, I was greeted by a «regional manager» named Sean. He was very friendly while assisting me ship out a package. He asked me if I needed any additional insurance and I told him I needed $ 500 total. He then asked me what was inside and replied «a handgun.» he then informed me that he was unable to ship guns. I’ve been told by friends and businesses that ups does ship guns so I got upset immediately. I told him that he didn’t know what he was talking about. He then explained to me (calmly and politely) that I could ship a gun ups but not through a «third party store.» Still frustrated, I told him to show me this policy he was referring to. Within a minute he pulled up ups gun policy and showed me that he was in fact right. He then said, «believe me, I hate to turn people away but if something happens to this package, I couldn’t do anything to reimburse you.» By now I felt kind of bad. Picked up my package and was on my way out. Then, Sean offered to look up the nearest ups «hub» and even printed me out directions so I wouldn’t get lost. I must say, I was being rude to this kid an he still kept his cool and helped me the whole way through. I went to the hub and shipped out my box and then returned to the ups store to apologize to Sean and thank him for all the help he had offered. I asked what I could do for him and he said «give us a good review on Unilocal!». So here I am. Thanks
Again to Sean and all the staff at this store. I’ll
Never go anywhere else!

The notary signature was not recognized by the county clerk as what they had on file so I had to drive back to Costa Mesa to get it re-​done by another notary. One should expect to have a notary signature to be valid, not this one. What a waste of my time and money.

I’m in this store every day of the business work week (literally). Great location, fast & friendly service. Always helpful & they offer a late «next day air» pick up which makes my life/​work so much easier!

Great business! Always get excellent service! I walk in and am immediately greeted. Service there is fast, even when they are busy. They are always staffed appropriately. Parking there is busy, but if you just wait a minute, someone is coming out of the store and backing out of the front row parking since it’s only 30 min parking.
Collin is on top of his game. He listens well and makes it happen! Knows what he’s doing and will give perfect recommendations. Love it when I walk in and he’s there to help me.
Usually mailing something means long line, a hassle, confusion, and hidden fees. This place takes all that away!

This store changed management recently… maybe within the last 1 – 2 years? And apparently the manager told me their have been major changes on the positive side from what the customers tell them.
PROS:
1. They try not to nickel and dime you.
2. They provide top notch service.
3. The employees give off a positive vibe which I assume they are happy working their job, greeting customers, happy with management, etc…
4. Installed cameras in store to try to prevent theft.
CONS:
1. Their mailbox pricing is so damn high. haha. Probably USPS is the way to go to get a PO Box.
CONCLUSION:
I really like this place and will continue to shop here and tell anyone else to shop here as well.

Owner has major attitude problems.
I went there to ship a large box by UPS. Asked for help getting it out of my car. Instead of agreeing to help, he said he would loan me a cart. I said that I really needed help getting it out of my car.
He sarcastically said «you got it into your car»
I asked him, why the attitude?
He then told me that he would not ship the box, and that I needed to leave his store immediately, or he would call the police. When I tried to ask him why, when he was the one with the attitude, he kept telling me that he had a sign that said he could refuse serve to anyone without a reason and he was going to call the police.
I think he does this all the time. He has a major problem and is lazy.
He went to the phone to call the police, so I left. During this entire time, I was never abusive to him, or raised my voice.
Take your business to one of the office supply stores instead. You can refuse to give him business and not give a reason.

The parking here is horrible. It’s on the corner of Harbor and Baker, very busy, and the store itself is in-​between Marukai and a Little Caesar’s, and the small lot also has a flower shop on the corner. It can be difficult to get in and find a spot so you can run your package in, despite the «UPS Store only» signs (does anyone ever respect those? I’ve never seen anyone call a towing agency to enforce them). God forbid you try to drive back out again.
Once you got your space, and take in your package, the ladies working there are always WAY too busy talking to help you. Luckily most of mine is simple drop-​off, so I don’t actually NEED more than the grunt I always make sure to get for acknowledgement.
Because of all this, I only use UPS as a last resort… the FedEx facility is nearly as close, or I can go to Kinko’s late at night… Brown just isn’t doing it for me.