The UPS Store

I’m not sure where all the negative reviews are coming from (although a few of them seem to be from people who decided to create a Unilocal account for the sole purpose of giving this business a bad review *cough* competitor *cough).
Anyway, I had to return some things to Amazon and so I was looking for the nearest UPS Store to my house. The really great thing about this location is not only that it’s next to the Starbucks I frequent every day, but it also has one of the latest UPS cutoff times in the area — short of you actually going to the UPS hub in Anaheim.
UPS cutoff time for Ground Pickup here Mon-​Friday is 6:30pm. That means as long as you can get your package ready to ship and drop it off by a reasonable time before the cutoff time — it’ll be on a UPS truck the same day.
The owner was very friendly and courteous, despite the lady in front of me who asked a bunch of questions. When it was my turn, he accepted my packages and offered a return receipt. I don’t know if they make any money from the Amazon returns (since Amazon covers the return shipping costs, so I don’t actually pay anything at drop-​off) — but I’ve been to UPS Stores where dropping off Amazon packages seemed to be a hassle for them. I didn’t get that attitude here — the owner once again was very warm and friendly.
I haven’t tried any of their other services here (they have private mailboxes as well) — but will definitely make a note to stop by here for my Amazon returns in the future.
Located in the Costco shopping lot near Chase bank.

All the people that work there are all so nice and courteous! I even accidentally dropped my wallet once there without knowing and they picked it up for me and hand it to me when I went back 1 or 2 days later!

Worst shipping center ever
I received a wrong package from amazon, and amazon told me to write on the package’s box (RETURN TO SENDER) and drop it at any ups office, and they will refund once they receive the package, so i went to this office, and i asked the guy on the front disk can i return this to the sender he told me i think so, and then i asked him can i track it he said i don’t know, then i asked him how long would it take maximum he said i don’t know, then i asked him do you need to attach or paste or write anything on the package he said I DON’T THINK SO
And after two days I received the same package, they ship it back to my house

* this location is a valid USPS drop off location as well as handling UPS.
I primarily use the ups store on Brookhurst & Ellis and have always been pleased with their efficiency and politeness. However, I had an errand to run at Costco also, so I stopped into this UPS store that was in the same parking lot.
They seemed extra slow, and confused at how to process my request. I was instructed to bring my Dyson vacuum into any ups store and give them a reference number and that UPS would then be able to box and ship in for service — and Dyson would be billed. They didn’t really know how to go about it, and it appeared that Dyson had 3 different UPS accounts, exchanges, returns, & defective — neither of which were service (the reason for sending my vacuum in).
The guy in the store ended up guessing to send it to returns. — a little scared that I’m going to have an issue of it going to the wrong Dyson location.
Otherwise, this location offers all the same, overpriced shipping services that any ups store offers

If you have a package to send this is the place but don’t expect friendly helpful or speedy service.
Apathy is the tenor of the whole store. You won’t even get a smile when the workers walk from the back to the front.
Grr. Never again

This man went out of his way to bubble wrap my iPhone I was shipping out. Yeah I brought in the bubble wrap but he was patient And a huge help! Good service

Go to UPS to ship out anything I sell online! Workers are friendly and nice. The only downside is that this location does tend to close a bit earlier than other stores so double check the hours before dropping in if you coming later in tje afternoon.

I feel that I was ripped off! I needed to mail a letter to Colorado. I didn’t need rush shipping or anything. It had to go signature required. That was the only caveat. I asked about USPS priority flat rate envelope but the woman behind the counter told that it was more expensive than UPS Ground. That didn’t sound right to me, but I took her word for it and ended up paying over $ 15 to ship this letter to Denver signature required. It was $ 9.97 for the ground shipping plus $ 6 for the required signature. Not to mention the $ 1.55 for the envelope.
I just got to my car and did a quick search and saw that the USPS flat rate envelope would have been $ 5.60 plus $ 2.90 for signature confirmation. I don’t see how $ 15.97 is cheaper than $ 8.50 in her mind, but I feel that I got ripped off. Next time I will go to the post office.

On my way into work this morning I remembered I had to go to the post office to ship a gift that was in my car. However, just then the reporter on the radio announced that today was the busiest shipping day of the year for the post office. Noted.
I came by this UPS store between 11 – 11:30 and there were two female employees. I didn’t have to wait in line like I probably would have had to at the post office. I wasn’t prepared and didn’t have a box. I like that all I had to do was hand them my item and they boxed it and taped it up. I even got a AAA discount. This was far more convenient and timewise a much smarter choice than going to the post office today.
If you don’t go during the lunch rush parking is not a big deal, but during lunch since there are a lot of restaurants in this part of the shopping plaza it may take you a few minutes to find a spot.

Give them your phone number and they keep all your addresses on file! Very friendly staff and always so efficient considering the type of business they are. They have very affordable packaging and help you with advice on how to ship and whatnot dependant on the state you’re shipping to and the kind of object it is.

This is the best UPS store I have had the pleasure to do business with yet. We needed a quick notary service for a real estate transaction and it was after 6PM. I called and the nice girl on the phone said that they could do it before 7pm. We were there just before closing and the man behind the counter was more than happy to help us at the last minute. We had to go through the pile of documents and find out where to sign and there no hurry or pressure to get it done. Joe was very friendly, helpful and quickly notarized and copied our documents. Joe was awesome! We could not be more impressed with how great the service was at this UPS store. This is my new place for UPS, copying and notary needs. 5 BIG STARS!

I don’t know his name but he’s some Korean guy. He was so rude I don’t know what to say except «Don’t Go Here»!!!

helpful when you’ve never had to use UPS before. This Korean guy helped my son with how to mail, deliver, and things like that. Start talking about football, i guess he’s a Steeler fan, and you guys can get along real well. But all in all, I’d come back again… funny guy too. Tells you like it is, and if you are a sensitive, impatient person – find another store.

Convenient UPS drop off location for me