U-Haul Moving & Storage of Costa Mesa

We were in Las Cruces, NM when the AC stopped working in our uhaul we picked up in Stafford, TX in June, a very hot time to be stranded! Roadside assistance took like 20 minutes to speak to a person, and said we’d have to drive 50 miles in the wrong direction to get it looked at. We were already on a tight schedule so we called Tim at the Costa Mesa location (where we were headed), he looked into it, and called us back to tell us how to reset the AC. He was super helpful and understanding, unlike Roadside Assistance, who were rude and clueless! He is even letting us drop off the trailer early, and extended the date to return the truck! We usually use Penske trucks so thanks to Tim, this may not be our last uhaul experience.

Great service. This location had quick pick up and drop off. My rental was ready at the requested time and I was able to get extra dollies with out previously reserving them. All the employees were very professional and helpful. Entering and exiting is a little confusing due to limited signage and a lot of day workers around the entrance and exit.

My in store experience was much better than my experience over the phone.
I understand they receive a high call volume on a daily bases, but they didn’t even have the decency to confirm my information before hanging up on me. I had a gut feeling I should call back and double check the information I provided for my truck reservation and good thing too, they had my name and email incorrectly even after I phonetically spelled everything out.
When I arrived to pick up the truck, it was a very smooth process. Everyone was friendlier in person and genuinely helpful. The truck itself definitely wasn’t the newest vehicle in town, but they document all the flaws with you to ensure it comes back in the same condition.
Bonus: they have workers who wait in front by the sidewalk if you want to hire anyone for the day.

I called this u-​haul location to get a rate from Newport Beach to Seattle for a 15 FT truck and a trailer to tow my car for the 26TH of October at 8:00 AM. I ask the staff if they would drive my car up on the trailer for a fee. They replied «yes we can»
The day before I picked up the truck I went over to the location to make sure everything was on track for the next day. I met Tim the manager and he informed me that they will not load my car on the trailer NOTE: Contract broken on this area, now I could have made a big deal and made them commit to this agreement, but I let it go thinking I could do it myself.
Tim explained to me to watch videos on Youtube for instructions. I have to say I was a little taken back by this answer based off people’s great reviews for this location.
I moved over to the reservation desk to book the truck for the next day to make sure everything is good to go. I did switch up to a 17″ truck at the time which they had available.
NOTE: NO SUPPLY AND DEMAND MENTIONED HERE. Keep reading
Here is what’s strange to me on the website it shows a 15′ truck for $ 1823.00 for one way.
And it shows a 17′ truck on the home page, and when you click on it to reserve it, there is no 17′ truck to book.
They tell me I’m all set and I’ll see them in the morning.
The next morning comes and I call to make sure it’s ready they tell me not till 9:30 when I have movers coming at 8:00 that I’m paying for and this was all explained to the staff.
So I get the truck and think we are on way finally, When I get back home I realize I need a bigger truck and call back to ask if one is around. They explained «yes there is, now I know it will be more money which I would be fine with. Before I go get the truck they call back and tell me it’s double and I agree thinking it’s normal. Plus the movers are there and I’m in the hotspot to get it.
Keep in mind my first stop is San Francisco from Newport beach which is 7 hours drive time.
when I went back to get my car at the end of packing there was huge ding it from another customer by their door.
Really Guys?
I had to forget the trailer because I did not have time to put the car on it and really had no experience loading one. I was somewhat disappointed as my wife had drive behind me all the way because Tim the manager went back his word that was agreed to be done by the U-​haul staff.
We get on our way and I smell fumes in the cab from the motor the whole way up to seattle, the brakes were so bad and squeaky I was unsure if they were safe or not. Never mind it had no windshield fluid in the tank, the tires were bald far as any real tracking is concerned and the 12dc adapter was broken so i could not charge my phone or use my garmin.
103,000 mile for $ 4600.00, this truck was so old and unsafe. I thought was paying for top end, not some rundown truck.
When I finally make it to Seattle, I go online to see how much it is to go back to Newport beach from Seattle and the price is half.
I was beside myself, so I called corporate to voice my mind on the topic and I was asking for price break.
She told me that she would refund half my account and get e-​mail within 72 hours.
This never happen, but what did happen Tim the manager called me and was yelling at me about my dispute. I mean yelling, «who’s the customer here Tim?»
I was asking to have ½ off the extra new charge based off what I saw in Seattle U-haul’s website.
Tim explained to me that it’s based off a supply and demand and they can charge whatever they like.
Please show me where there is a actual law document you can enforce this reason.
If there’s a truck sitting on a lot where’s the demand? The supply is there but no demand.
Now if I called and said I need a 26 foot truck asap and they said we only have two left and there was a event in town where people we’re renting them fast. That would makes sense.
Furthermore Tim’s argument is that I agreed to the charges which I did. Just like Tim agreed to put my car on the trailer and backed out of it.
You should also know this u-​haul is a dealer and they get 19% of all sales plus their wage. So you can see why Tim is being so rude on the issue and not working with me.
Corporate is no help what so ever, basically cowards when it comes to helping the customer.
Thanks Tim
U-​haul in general is pretty shady.

Avoiding this rental outlet completely in the future. Third or fourth time I’ve rented here and have noticed lack of attention to cleaning out trucks — especially the cabs. Rented a 15 footer Monday, October 12^th. Cab had food chunks and crumbs and smelled pretty badly. Needed a little vacuum and air freshener. When I returned the truck, I forgot my nearly new furniture dolly in back. Called them the very next morning and was told nothing was found. Tried to press a little and asked the rep to check again and he refused. Stay away from this one.

Just rented a 5X9 trailer with ramp for $ 25. The trailer was very nice and fit our needs perfectly. They were very quick, courteous and helped get the trailer properly hitched. I would definitely use them again.

Worst Uhaul Experience I have ever had. They charged me for two days when I only had the truck for one day and even lied to me saying that they were only charging me for one day. I never authorized the additional charge either. I will NEVER use their «lack of service» again.

My overall experience here was good.
I originally called to reserve the Uhal and that process was easy, only down fall was the long wait time on the phone, maybe it was at a peak time, I did call around 5 pm. I then received a confirmation email, only odd part was their address was not not he email, just their phone number… that made it tough since i had never been there before. I google searched it,…thank you google… and drove on over. This place is hard to find and you know it is because they have a sign at their storage facility that say its is another ½ mile away. Google maps tells you, that you have arrived… go past the intersection, they are located right after the arco gas station.
Once we got there the people worked, looked like that were done for the day, 7pm on a Friday night i don’t blame them. It was hit or miss if the person was helpful. The lady you we paid with was helpful and even recommended we use their «recycled boxes rather than buying. THANK YOU!
We then went out side to wait for the truck, the guy said he didn’t need to walk us around since we got their top insurance… well it would have been nice to still walk around the truck to see how everything worked, so we did that our selves. We were trying to figure out how to move the mirrors and couldn’t get it so i grab a guy walking by and asked him, he then took the time to explain everything to us, which the 1^st guy should have done, but i was thankful someone did.
The quality of the truck was standard… aka beat up. can expect these things to run well, when the people renting them dont know how to drive them.
They do not do any type of prorate is you bring the truck back early, which sucks. We brought it back at 11am when it was due back 8pm. The return process was simple and quick. Another down fall is we ordered moving blacket packets, which you return. We ordered 2 packets and only opened one, we asked if we could get a refund since we didnt open them and they wouldnt… bummer.

Great location, great staff and friendly service. More than satisfied with the pricing and they even cut us a break when we were late on the truck return

Convenient and adorable. Didn’t have a problem with anyone there. The only thing I would say is an inconvenience is the customer parking. They only have a few spots and everybody else has to park around the corner on the street.

Just left there. Scraped lots of paint off the front of my car when they pulled it up on their ramp. My car was pristine and now both side on bottom front bumper scraped up. This is what you do everyday and you don’t know that this would happen? No warning to me. unbelievable. So ticked off

Post is on behalf of my employer: These guys are easy to work with. Just communicate with them and they will assist with your needs. Thanks guys!

Want to wait forever to get some propane, this is your place. Seriously 20 min to get a propane fill, absurd.

Very bad customer service.
I stood up at the register with my items, staring at the cashier for about 2 minutes (checked my phone) waiting for him to acknowledge me.
After that, he said I couldn’t purchase three of the items I brought up, due to them already being purchased online. (then please take them off the shelves)
After that, the cashier didn’t even have the courtesy to even look at me.
I know, outside of work, he’s probably way too cool to be helping people, however when he’s behind the register, he’s there to service the customers, and purposely not even looking a customer in the eye during an entire transaction must take a lot of effort.
The kids working here have major attitude problems.
Do yourself a favor and drive an extra mile to another location, you’ll thank yourself.

Is there a ZERO STAR rating?
PLEASE FOR THE SAFETY OF YOUR FAMILY, DO NOT RENT A TRUCK FROM THIS LOCATION. THE PARKING BRAKE ON MY POORLY MAINTAINED RENTAL ENGAGED WHILE DRIVING AND I NEARLY ROLLED OVER. TIM THE MANAGER IS THE WORST MANAGER I HAVE EVER DEALT WITH!!!
I was issued a very old, poorly maintained and unsafe to drive truck for my move this week. When I was doing my walk-​around, none of the existing damage was notated on the truck, one of the engine belts was squealing, and worst of all the check parking brake light was flickering on /​off. The representative who gave me the truck said «don’t worry about the dash lights, it’s just an old truck and they don’t work properly.»
I trusted him (BIG MISTAKE)!!! On my way back to return the truck, I was traveling down Newport Boulevard and the electric hydraulic parking break decided to self-​engage at 40mph!!! This put me into a minor tail-​spin with an audible alarm sounding inside of the truck. Fortunately for my wife and I, we were not on the freeway because I guarantee we would have rolled the truck over! I was able to limp the truck off to a close-​by residential street as I filled the neighborhood full of smoke from the burning breaks.
I then called Uhaul and spoke to Tim (the general manger). TIM IS BY FAR THE WORST, MOST INCOMPETENT MANAGER I HAVE EVER DEALT WITH. Not once did he ask if my wife or I were okay, if we were in a safe location, nothing! He was extremely rude and aggressive on the phone.
To add to it, he said, and I quote, «Let me ask you this… if you were able to limp the truck onto a residential street, why can’t you just drive a couple miles further and return the truck to us?» Are you kidding me!!! Did the general manager just recommend that I drive a 26′ moving truck with an engaged parking break and smoking breaks down the road to his store? Is he trying to get me killed?
I then proceeded to deal with Uhaul roadside assistance, and they were wonderful– polite, considerate, etc as the should be. The rep. I was dealing with decided to give Tim a call (the manager at the store) to see what we should do next– she quickly called me back and said «WOW ERIC, YOU WERE RIGHT, TIM IS ABSOLUTELY TERRIBLE I AM SO SORRY THAT YOU HAD TO DEAL WITH HIM. HE WAS EVEN RUDE AND ABRASIVE TO ME!».
Please do not trust the staff at this Uhaul– they do not check out or maintain their equipment and are renting out poorly maintained and unsafe trucks to families like mine!!!

This is what service is all about. Brandon P made this real easy, clear and quick.
IT WAS EASY AND PAINLESS.
Thank you Brandon!
Uhaul is lucky to have you!

Seriously 5 star service experience. Well done.
After Southside Towing botched my 8am U-​HAUL pickup for my 8:30am arriving movers, 800-​GO-​UHAUL set us up straight away with U-​Haul Moving and Storage of Costa Mesa. We arrived, and they had already got my entire order, blankets and dolly order. In and out in 5 minutes.
Never has it been so easy. Props to everyone there!
Link to the saga:

I am so dissatisfied with the bait and switch game they played today. Luckily I looked at my email confirmation that was emailed a few days in advance so I could go elsewhere.
Here is what I told them in their review: Improve your customer service calls to give customers the right information. Advise c/​s to take calls seriously and not hang up on potential customers. Don’t bait and switch customers. Do not require that a customer has to give you all their information prior to answering a question a customer has and if they do not give you the info, they hang up on you. Your phone systems are terrible. I am very surprised that a company as big as yours would allw such things to happen because my feelings will soon be posted all over the web. I ended up not renting a truck because you confirmation and email were totally different. I am apaulled.
I can’t believe that a company hires people to represent them and takes the phone calls and is allowed to just hang up on the potential client thus ruining business for the local merchant. Because the calls were handled by corporate.
I normally don’t take time to post a review but I seriously hope this does not happen to someone else.

Hmmm, I’ve used this place probably a dozen times over the last 20 years… Always been just fine. The behind the counter help has for sure been competant and courteaous the last few years… past that I don’t remember any specifics. I did JUST get off the phone with them… reserving a Cargo van for tomorrow as my shop van broke down this weekend and I needed one for tomorrow. If my experience tomorrow is anything other than expected… I’ll update it here.
Edit:
Everything went smoothly… as expected and I’ll continue to come back when I need their services.

Horrible customer service. Very unprofessional and disorganized.
Save time and money. Go somewhere else.