U-Haul Storage of Costa Mesa

This is a very well run U-​Haul. I have used it to rent trucks twice in the last month to move office furniture around and both times the trucks were available right when I needed them. I did not end up needing to reserve them days in advance, The service was also quite good.

They are the worst facility to ever use. I owed $ 450 and when I tried to pay several times I could only pay to one guy and he was not there most of the time and then said I had 30 min to come down and get my stuff or it would be auctioned. I told him I would be there after work. When I should up after work I was informed that my whole life baby keepsakes and storage was auctioned for $ 450…I am so pissed and would never recommend anyone to this place.

This is one of the best run operations! The people are professional, knowledgeable about moving and friendly and efficient. If they had not mentioned to us that we had no ramp on our smaller truck, we had rented an appliance dolly and would have had a nightmare to load everything. Thankfully, they helped us out. The check in and check out process is fantastic. They know how to handle customers and get you in and out quickly. I would highly recommend this location if you are thinking of moving. I would also not hesitate to use them again!
To save yourself time, make your reservation online before. Even if you make some changes it will help you save time!

I had a long haul trip with a 26 foot rig and a car on a flat bed tow and various mechanical issues popped up en route. When I arrived exhausted at this location to drop off the truck and the tow, the guys were fantastic. They helped me off load the vehicle, gave me water and aspirin when I had a terrible migraine headache, and went out of their way to ensure that my loaded truck stayed safe on their lot for a extra day while I ran around town searching for an apartment. I cannot believe how great the manager Tim made this experience — — it was not what I expected from UHaul and not what I’ve experienced at any other UHaul location. I would rate this location with 6 stars if I could, and recommend it to anyone considering renting a truck.

I have rented from U-​Haul at least a dozen times in the past from various locations and I can say, without a shred of doubt, that this most recent experience was the ultimate dealbreaker.
DRUNK EMPLOYEES came out to yell at my mother as she returned the truck!
VIOLENT VAGRANT DAYWORKERS harrassed my mother and I as we entered the facility. They were drinking on site and gambling in the open. Costa Mesa Police… Please do something about this! She was frightned for her safety.
RUDE CUSTOMER SERVICE on the national phone reservation line. «I’m not going to tell you the local phone number, lady! It’s 1 – 800 GO UHAUL — Figure it out… click»
My family will never again rent from this dangerous, rude company. U-​Haul is dead to me!

Smooth as it gets. I’ve rented several U-​Hauls over the years and have had many different experiences. This one was stellar. I reserved a cargo van online about a week prior. This is a huge benefit, as the cargo van is easier to drive, maneuver and cheaper than their other offerings. It also has nearly as much storage as their smallest truck. All the other times I’ve moved, I could never find a location with a cargo van and got stuck with the more expensive truck.
The pick up was a breeze. They had my paperwork up and running in no time and I was out the door in about 10 minutes flat. My van was clean and had just over 10k on it. No one tried to upsell me on anything. I do have to mention, though, that there are a ton of day laborers in the parking lot (think Home Depot). I don’t have an issue with it, but it may surprise you.
The return was even easier. Because I used my credit card, I just pulled in, someone gave me a form to sign and a receipt and I was done, took almost 2 minutes. They were a little cheap on the gas though. I had just filled it up and the needle was OVER the full line, they indicated it was at 7/​8ths. Make sure to fill it up, or you’ll definitely get charged.
Overall, a great experience. Smooth and quick. Everyone should be like this place. They’ve got their process down.

Literally the worst customer service I’ve ever experienced. I rented a box truck recently to move 13 miles to another apartment. I looked at the paperwork after I picked it up and the gas needle on the paper was a little higher than the needle in the truck. So I’ll have to put a little extra gas in — no big deal. The needle in the truck jumped all over the place the whole 26 miles I drove the truck. I definitely put more gas in it than I used before returning it, but of course they charge me $ 20 for returning it with less gas. SO, I start trying to call the store to talk to someone about it. If they don’t answer in the store, it goes to a call enter in the Midwest. Of course they couldn’t do anything to drop the charge, but they said a manager would call me before close of business that day. I waited and no call, so I started calling the store in Costa Mesa again and again, finally talking to somebody there! But there wasn’t a manager in the store and they promised they would have the manager call when they came in that afternoon. No call. I drove to the store during my lunch break to chew them out and resolve the $ 20 charge, but there was no manager there and I was promised another call that never came. So, I gave up trying to discuss the issue with U-​Haul and disputed the charge on my credit card. Sure enough, my next statement showed a $ 20 credit. Thanks American Express! I will never use U-​Haul again.

I got my truck to this location at 5:02 when they close at 5:00. I did the self return, which was fine with me, but 10 minutes after I had arrived another tuck arrived. The men working inside came out and helped this customer because he was paying cash but refused to help me because I was paying with a credit card. Tomorrow morning the manager will be getting a call from me!

OK, the first thing I noticed about this UHaul are the dudes outside waving at me. I though, «Wow, what a welcome. How did they know I was coming?» Then it dawned on me, «awwwwww, they want me to hire them to help me move.» lol Well, they for sure do not have a lack of guys to help.
Oh yeah, UHaul, simple, fast and worth it. $ 20 for a truck, $ 0.79 a mile. They gave me a great deal.
One of the better Uhauls I’ve used.
Thanks.

What can I say? Easy and speedy drop-​off after a long drive down California. After the paperwork was handled and it was confirmed I had no charges, I sort of lingered a bit before I left the door, thinking there was more to do… but there wasn’t.

I called to reserve a truck and it took a while for someone to pick up the phone, but once they did they took my information and had everything by the time I said I’d be there.
The whole thing went pretty smooth even though I’ve never done this before.
My boyfriend and I arrived, waited in line, the woman took my information.
1. I was given a sheet to critique the $ 19.95 truck we were renting. She said to mark all the spots inside and out that were damaged so we wouldn’t get charged for it later. So I walk outside and scan our truck, tons of scratches and dents, and made sure to mark every single one. I couldn’t give a shit, as long as the truck was driveable.
2. The engine starts: check
The odometer meets the number it was returned: check
The inside is free from debri: check
3. I return to the lady and off we go.
The truck made some weird noises but I’m sure that’s due to use. The liscense plate was from Arizona. My boyfriend, his brother, and I spent 4 hours loading my stuff and taking it to my new apt and everything fit.
We returned the truck and only had to fill gas with 5 bucks to be safe since we went from Irvine to Costa Mesa; 30 miles.
They inspected it and I was charged $ 55, 19.95 for truck and .99 cents per mile. Not bad at all.

Sunday morning. I had reserved a U Haul van to go pick up some furniture in Santa Monica. The dude told me to be there at 10am since that’s when he said it would quiet down some. So we get there at 10am and there was a long ass line. We waited and waited while the 2 people helped all the people in line. I was getting really impatient. I mean why don’t they hire more people if they knew there was going to be a barrage of people on the weekends?
So finally, after 40 mins it’s our turn at the counter. The whole process at the counter was pretty swift and we were out the door and on the road pretty fast after that.
I had booked the van @ $ 19.95/day plus 59 cents/​mile. I had anticipated that from Irvine to Santa Monica and back would be approximately 120 miles. So when we returned the van, we got gas refilled — only $ 15 worth — if you don’t fill up, they charge you $ 30 refueling cost plus the cost of the gas.
When we got up to the counter, the guy told me that since we went over 100 miles, it automatically readjusts and gives us a break on that. So I had anticipated paying around $ 150 but ended up only paying $ 101 and some change.
So, in the beginning I was only gonna give them 2 stars because of the awful start, but they get an extra star for saving me money!!!