Public Storage

So many positive things to say! This public storage is huge and seriously so well organized! And the staff is great! Dominic and Jim are incredibly helpful and friendly (: I’d ask for them if you’re looking in to renting out a space! They definitely care about delivering the best customer service! Thankful I chose this location thanks guys!

Very helpful and friendly! Easy access…

Monique R. And Carolyn are very helpful. They have great service :) plus they are very nice!

Public storage is a great company to rent storage from. This is the second time I’m using their services. Crystal and Jim helped me with registration and saved me additional money on my reservation. I highly recommend this location. Services is the No. 1 thing for me in my own opinion.

My husband has been at this property for about 9 years. Before that, he was at another Costa Mesa/​Newport Property. This one is MUCH better as far as customer service goes. I usually deal with Jim who is awesome. He lets me pay the bill without a problem, (The other property always made it difficult because the unit isn’t in my name, not sure why anyone would turn down money though) The property is always clean and well maintained. Would certainly recommend this storage facility to anyone in the area.

Very helpful staff. Needed some tools to move stuff into a unit and they gave us a dolly, flat bed, and two smaller flat beds. Thanks!

This is my second Time i use Public Storage service .The stuff are very nice and helpful .
This time i was lucky to deal with Luis .He was helpful & very patient .
He helped me to pick the wright size by showing me 4 different sizes .
He gave me a special discount & after moving in he also gave me a welcome phone call & doubled check if i need more assistant .
God bless you man & good luck

I would like it to be known that my unit was broken into and burglarized. There are no cameras and their insurance does not cover because it was not a forced entry. I know I locked my lock I checked 3 times which leads me to believe it was an inside job and they either have keys or pick the locks. It’s shady and it’s a scam. Reading other reviews let’s me know I’m not alone. I’ve dealt with Jim on-​site live in employee. I’ll keep my opinions about him to myself but something smells fishy about the happenings there after hours and luckily the police re-​opened my case as they have more evidence to go off of. I hope justice prevails and the thief gets caught.

The guys are nice yes, my rating has to do with price. I don’t mind paying for storage but for a small 5×5 which is very near a triple digit amount. That’s at the point of being a little over priced but they can do it and get a way with it. Why don’t I move then? I would need a truck and a friend etc…

Would highly recommend this Public Storage location! Jim was extremely helpful when I came to check in after making an online reservation the week prior. He was very knowledgable about what size unit I needed based on what stuff I had. He even took me to see two different size units before helping me switch to a bigger unit at the best price possible. The whole experience was quick and easy. The location is safe and clean. Thank you for the great customer service Jim!

Definitely would recommend public storage. Navil & Daniel were very helpful. Navil made sure to get me the best rate possible and Daniel helped me get my lock ready. Great customer service and they take the time to show you the unit more than once so you know where it is when you go back haha. I’ll be storing my stuff here knowing it’s safe.

Horrible Storage place!!! run! i had a storage there for around 5 months and 2days before i was moving out of my studio i returned to my storage to organize a get ready for my big move. i come to find out that my storage was broken into and i had over 10k worth of items stolen. i was in property management for many years so i understand that there may have been very little they could have done, BUT what i expect was a little customer service! but i did not get any. when i asked for a few boxes so that i could clean up what very little i had left the DM wanted to charge me for them and then when i asked to be moved to a different unit because the only unit they had left was a 10×15 and the one i had was a 10×12.5 they wanted to charge me an extra $ 120.00 a month, i asked if they could honor the price i had for 2 – 3 months and then i would pay the higher rent but i got nothing but rude responses. i should also warn you that the police officer that came out and did the police report told me that this storage place gets her the most calls and she is there almost every other week. Bottom line i spent money monthly to have my items stolen and then they wanted to charge me more. the cameras only work on the gate and office but the site graphic camera have never worked since the DM has been there also they like to leave the gate open. if you rent here good luck but after what i went though it is not worth it.

Perfection is the word to describe this Public Storage location when it comes to everything. I rented a storage last month and Jim and the rest of the staff, made me feel comfortable right way. They are extremely professional, approachable, very friendly and the whole area is always clean. They were very patient with me (specially Jim) when I couldn’t seem to make up my mind on which size to rent. And of course, they helped me pick which one:). Thank you so much guys. You always take care of me and look out for me. I really appreciate your awesomeness :). And Jim… You are simply the best! Keep up the good work. I would definitely recommend this location to anybody I know who needs to rent a storage. Their prices are very reasonable:).

Every staff member is friendly and helpful, and that especially includes Cory.
Above all, we sincerely appreciate Jim, as he always greets us with a smile and is always willing to help answer any questions.
Very clean property and we always feel safe and secure when visiting our ‘stuff’
Keep up the good work, and thanks for the customer service.

I had an outstanding experience at Public storage and I am very happy with Corey and all of the help that he gave me. Every time I went to Public Storage I had nothing but helpful staff!

Needed a storage to temporarily store some junk while they work on our house. Devon was very helpful and showed me the different types of storage areas. She broke it down very clearly. The one thjng I didnt agree one was the mandatory insurance. But I guess if its law. Decided on the 5×10 which came out to $ 117/​mo. Plus the $ 11/​mo insurance. Overall experience was fast and pleasant. Great service and very clean.

All the employees there basically are fine especially John & Tif. The manager Jim– not so much. I recently just moved my storage from there after renting a storage space for a year. I first moved my storage there I had too much stuff so I was condensing. The gal that worked there that also worked at another store that I frequented and she plays golf so I gave her my golf clubs w a brand-​new golf bag. Well long story short turns out Jim saw the golf bag and since I gave them to her there at public storage and not her other work he said she couldn’t have them BOTH. Or something to that effect. And he proceeded to keep the brand-​new Nike’golf bag. I only found this out recently and when I did I was livid. The employees are fine but the manager Jim is very moody. And quite rude. He yells at people. Even threatened to kill my cat if he found it running around the property. (Do not bring your animals there dogs or cats.)Probably the most frustrating of all he locked me out at least 10 times in that year EVEN SO I WAS FULLY PAID UP. A lot of times I was there to grab a document or paperwork for Hoag Hospital. You see I have Stage lV breast cancer and already had surgery and having treatment there or in the surrounding area or I normally live in DanaPoint but i’m up in this area because it’s close to the hospital. He put me through unnecessary stress… Even though I was paid up I’d never know if I was locked out or not. I decided I better say something because someone has to fix that and he needs to get that fixed his mood swings are ridiculous. Thank you for hearing me out hopefully he’ll get some help and Not do any of this to anyone again.

Tif was so helpful and made my moving experience much easier than anticipated! Thanks Tif!

Absolutely horrible experience. BUYER BEWARE! This is the 2^nd time they have cut my lock off my unit claiming that it’s not locked properly and for my safety they put their own lock on the unit. This is BULL SH*T! They’ve insisted twice that I buy their lock that they sell there, a heavy duty lock for $ 19.95. You can only lock these locks with a key, so I know for a fact that the key was faced outwards. I double check both times that the unit was locked. This is a SCAM to get you to buy another one of their locks… what a ripoff!

Everything about my experience was fantastic. I had searched them first and drove to the different locations nearby and had some basic info. I was surprised to see that this one had a poor review at all– but ignore it. It was clearly an atypical experience.
Tiff was the rep that helped me out and he was informative in the size of unit I would need and the first month was $ 1, with climate control. The other storage locations in the area may be about the same price when you split the difference, but most of them are outdoors with no climate control. He was extremely helpful from start to finish with answering all my questions and there was another rep present at the time who was also very attentive to myself and other customers coming in. I have had to return several times during the move process and the care continues to be the same from TIff and the other reps I have encountered. The security is phenomenal, the location is easy to get in and out of, the units and areas around the facility are clean and the service is above and beyond. I would recommend this facility to anyone looking and feel completely confident storing my items here.