Valvoline Instant Oil Change

Fast oil change. Not the cheapest but definitely the most convenient and on the way to the 405 for me. The Unilocal coupon always helps too. Staff is friendly and doesn’t try to over sell anything.

Terrible experience.
Customer service associate was high out of her mind on speed and could not even hold a conversation because she was so jittery. Confronted her about what was the issue of why changing my oil filter was taking so long and she proceeded to tell me a story that made entirely no sense and blamed me for the problem.
I wasn’t given a receipt nor will be EVER coming back here. I wasn’t expecting top of line service but the last thing I want is someone spun out her mind working on my car. Well done management!

Please please please don’t come to this location. Read the negative reviews that they try to suppress with fake profile ones. I wish I did before coming here.
I ended up here because I needed to get a quick oil change with a child in the backseat. They told me my back light was out, and I was surprised because hubby just changed it a week ago. They lied.
They also broke my oil pan and the screw because I leaked a huge puddle in my garage after the service. I called up the manager and they had me come in and denied everything even though one of the guys told my hubby that, «yea, they screwed up», and showed him a picture of the damage underneath, but quickly deleted it when we pressed him to send it to us.
We ended up calling the district manager, who said she would refund us, send us a oil coupon, and pay to get our garage cleaned. All of which never happened.
Please don’t support this location or their managers. I will upload pics shortly of the damage which cost us $ 200 to fix.

Today, I was just driving by and pulled into this location where they had a sign of 15 mins. Oil change. I was greeted with friendly smiles and was explained the whole process. Even though it cost me $ 75 it sure saved alot of my time and didn’t have to deal with any hassles like other cheap places.
I guess if u say time is money… might as well go here to buy ur time that you would’ve wasted/​spent at a cheaper place.
Good customer service. Checked everything that should be checked like fluids n tires n lights. Did it all from 10 – 15 mins.
Would definitely be back. Diego deserves recognition!

These guys are awesome! Diego helped me out this morning along with 2 other very nice gentlemen. They were quick, explained everything to me as they worked, and were highly professional. I felt so taken care of! They dont push you to get the most expensive options, which is so refreshing. Will definitely return!

These guys were great! I didn’t realize they had drive through oil changes. I liked how they announced everything as they were doing it.

Diego and his team are fantastic! Every time I go see them, they are helpful, respectful and overall a fantastic group of women and men!
Though sometimes their prices are higher than their competitors, there hardworking team creates a welcoming environment.
Thank you!

This place was fantastic! Michael, eli, and freddy did a wonderful job. They all communicated extremely well not only with me but with each other.
Got my oil changed. I had never done a drive thru before, it was fast and the guys were super friendly.
They made recommendations and asked what i wanted. And never tried to sell me anything.
They had great additudes, something i don’t usually experience with car service.
I know where I’m going to do oil changes from now on!

This place was excellent. Jacob and Jose were on there Game. We were in n out under 12 minutes. Plus we used a $ 10 off coupon they offer on Unilocal.Will definitely be back!

I normally never write a review but the employees I encountered were absolutely amazing. Everyone was extremely professional and friendly. The got us in and out in no time! Very pleased with this location and it’s employees!

FAST, EASY, AND VERY GOOD CUSTOMER SERVICE! Went in just now and was helped by Alaine. I was referred by my sister who came here a couple weeks ago– she loved it, too! This is truly a drive-​thru oil change, you don’t leave your car and Alaine helped me from my car to go over oil options and prices. Perfect for people on the go. Thank you for the great service!

Was very pleased. I’d never been to a drive thru oil change. They told me step by step what to do. Very friendly and fast. Will be back for my next oil change

Went in last night to have my oil changed. Needed it done it a timely fashion. They got me in and out, while giving quality service.
Shout out to Jose and Jacob for the great service. Thanks guy!

Excellent Service & very friendly staff!
They went over & above to make sure my car was safe to drive!

My boyfriend got a new car 7 months ago, and ever since then he’s been taking his car to the dealership for his oil changes. But he’d always say they take too long. So this time for his oil change I advised him to come to Valvoline since I’ve been taking my car here for about 3 years now and I’ve had good and speedy oil changing services. He agreed. Upon arrival on their lot, there was a car in front of us, so we patiently waited– we waited about 10 – 15 minutes before we were serviced. Then from the time we popped the hood to the time we drove off Valvoline’s lot was way longer than expected– roughly ANOTHER 35 minutes. To me that’s way too long for a simple, professional oil change. Not to mention that’s way longer than their advertisement states ‘Drive Thru Oil Change 15 Minutes or Less!’. Maybe because they were working on the other two cars there that were there who needed other non oil maintenance. None the less, we popped the hood, we needed service, and service we got was far from great. Our time were wasted and we were not happy.
The service technician we had did the usual blinker lights test, topped off the fluids, checked air filter, etc,. That was great. But after he finished adding in the new oil, we asked him to reset the engine oil light since we’ve never done it before considering this car was bought a few months back and we’ve only serviced it at the dealership. He said turn key to ‘on’, so we did. Then he reached in the car through the window and fiddled with some buttons on the steering wheel to try to reset the light on the dash– for almost 2 minutes, and couldn’t figure out how to reset the engine oil light. Was it because it’s a digital dashboard? Was this the technicians first day working? I got kind of bothered by this point because it was taking too long and it seemed like he didn’t know what he was doing. Note he even said, «This is strange, your dash options doesn’t have the rest option»… WHAT? Was my immediate response to his comment. So I decided to take matters into my own hands by taking out my phone and Googling ‘how to’. After reading the guide online, I then turned to my boyfriend and told him what to do. Simply step on the gas and the brake at the same time and hold it until reset is indicated completed on the dash menu. Viola, it worked! The technician then looked at me and said, «Is that what you needed to do??». I sighed in disbelief by his remark.
Given that I have come here in the past for my other car’s oil changes, and have had superb experiences, I expected more from their employees. This wasn’t the case, this by far the worst experience just because the technician didn’t know how to reset our check engine oil light. Hello, you work at an oil changing facility, and I’m sure our car’s make and model isn’t the first one to drive into your lot. Keep up with the technology.

Customer service is really great! They are not pushy when it comes to adding services. But they will let you know what you DO need.
If you have any questions, they are pretty good about explaining things to you in layman terms. one of the guys, Jacob, was very professional and polite. He was very helpful, as well as the other guys. I’ve been here a few times already and I’m hoping to settle here.

My wife recommended this location on Harbor Blvd.
I was a bit skeptical about driving to this place since I live in Anaheim and it would be a 30 minute drive to get there. A drive-​thru oil change while you stay in your car and they do the service for you in less than 15 minutes .
I have to admit my wife was right and I was wrong.
These techs were very detail oriented on my oil change and knew the type of oil my car needed.
They also informed me the other types of service my car required and they did not pressure me to get it done today. Just an FYI for the next visit.
5 stars to this place and 5 stars for Edwin.

I decided to give Valvoline a try to see its service, quality, and dependability. I stopped by in the late afternoon, just my car and another one. I pull in and was greeted. I told the tech, I am here for a oil change. He provided me a list of their 3 grades of oil, each grade with different costs. He goes through their inspection, lights etc… Kinda pointless because, I already knew my lights were fine. He then starts taking out my air filters and covers inside my engine. They were trying to sell me on replacing my filters, I told them «not today guys, maybe next time». The tech who took out the filters was annoyed. I am not sure why, no one asked you to remove my filters. He starts putting the covers and filters back together. I paid them and left.
Here’s the reason why, I am never going to recommend them or go back (also the 1 star rating – should be less). I get home, I popped my car hood. I see that my battery covers were never put back on after the tech had taken it off to inspect my vehicle. My other covers were not securely lock in as how I took my vehicle in. Now,
I gotta make sure that they actually did a good job on the service. Valvoline’s service and dependability are sketchy at best. I’ll have to see on the quality… Next time I am taking my car to the dealer… At least I know they will do an honest job.

I love this place — all Valvoline locations are good, but at this particular location one of the workers went to the nearest auto shop to get a replacement headlight for my car when they realized they didn’t have any in house. He was extremely quick, then replaced it even faster. I cannot tell you how happy I was at it was already late in the evening and they easily could have turned me away, but they didn’t want me to potentially get a ticket for having a burnt out bulb. These guys are the best!
At my following visit, just for fun, I timed my visit and in 8-​mins they did the full inspection and oil change, replaced my windshield wipers and replaced my filter. Can’t tell you enough how much I love these guys!

Went to get my oil change, and it must be under new management alaine and Jose were very helpful they explained everything to me. they didn’t push anything on me .they recommended some services that I did need. so went ahead and got some added services that I did need they were very helpful and I am going to be coming back here every time. Great job!
Thank you valvoline