Branson Sash & Door

I had high expectations after talking to the person who answered the phone. They were able to give me some basic information and assured me that someone would call me back to give me a price for a front door at my fathers house.
This was last week. It’s been close to a week and I still have not gotten a phone call back.
Meanwhile, two other companies that I also called at the same time or able to come out, quote the door, and have called a couple of additional times to see if I had any questions.
Needless to say, this company will not be getting my business since they cannot return a call

Walked into the new shop on Badillo, looking for a door hinge for a wooden screen door. I thought that I could go to Home Depot, but when I explained to the sales associate what the hinge and door looked like, he told me that was a style of hinge they did not carry. I saw Branson on my way home and stopped. I explained to Suzanne what I needed and she called someone and got a price. I was pleased, because she seemed to know exactly what I needed and knew how to get it. She told me she would order the hinges and call me when they came in. She asked for a credit card and told me that if the hinges didn’t work out, I could return them and get a refund to my credit card. A week later, I called and asked if the hinges had come in. Suzanne wasn’t there, but another woman couldn’t find any paperwork on the order. I called the next day and was told that Suzanne had misplaced my credit card number, but she would go ahead and order the hinges anyway. Needless to say, she didn’t and I got the hinges from someplace else.

I have been doing business with Branson for over 30 years, My dad was a general contractor and had told me about them. I just recently had Branson do new windows in my own home and to my surprise what a difference, We live on a busy street and my wife had mentioned what a sound difference and the dust is much less. Hector there installer was a true craftsman and quit professional. I would refer Branson to all my friends for door and window upgrades.

This must be the same Branson’s as all the other reviews just a new address because i agree with everyone else. I had the owner jeff come to my new house i just bought to measure for one new window and a sliding patio door. I was to install the window and Bransons was to install the door. Finally suzanne called, i wish i could call her a different name, and said my stuff is in. I set up a date for them to install the door. What a mistake! A simple patio door took them eight hours to install! Simply because the crew had no idea on what to do. I had to explain to the crew how to use wood shim and how to make the door frame plum and level. Suzanne came out and tried to help, what a waste. All said and done the whole door is way out of square. So the next day i installed the window and jeff, who personally explained to me has 30 years in the business, measured wrong. Long story short DO NOT USE BRANSON SASH AND DOOR! No customer service and no idea on windows or doors.