Quest Diagnostics

This place is horrible! Made my pregnant wife fast and wait 2 hrs to get seen! Sorry but if your pregnant I think you should be able to go first. The staff is rude and don’t care about anything. And don’t try to come early cause there is always a line. This places sucks!!!

Thought coming in a little bit later to get my daughters blood work done… would’ve been faster… we walked in at 1011 and have been waiting for the last 40 minutes…

What place makes you wait 1 hour to pee in a cup for 10 seconds? Oh yeah. Quest Diagnostics.
Had to get a drug screen for nursing school, and this facility was the closest location I could have it done. As a prompt person, I make it a point to set appointments and be on time. Of course, life happens and PEOPLE RUN LATE.
I came the first day hoping for a walk-​in since the automated message of the company states that walk-​ins will be available. I arrive, lady tells me that drug screens are done thru appt only. No big deal, it seemed busy anyway. I made an appointment for the next day.
I come in ten minutes late the next day due to outside circumstances and they tell me that they cannot take me because they already have the next patient on the list. Okay, 1) what facility turns away a patient that has an appointment for being 10 minutes late 2) there were only three people in the waiting room ??? Can’t you accommodate me ??? They then proceeded to tell me that appointments for drug tests can be made only by WALKING IN the facility. What the hell? What kind of medical facility in 2015 doesn’t do appointments online or over the phone? So I made it for the next day, 11 AM sharp. I had the lady up front double check that it was 11.
Checked in, they state the appointment is at 11:30. No big deal, I can wait. I’m sitting here RIGHT NOW, it is 12:12 and they haven’t called me up.
This place is so poorly run and the wait time is so long even for appointments. During my time here — I kid you not — every single patient went up to the front desk to ask why the wait was so long.
Word of advice: take the trip to drive somewhere else. This place sucks. They wasted my time and other people (who are possibly sick) times.

Horribly rude staff and bad customer service. I showed up at 11:30 on a Saturday to get lab work done that my dr just requested. I went here since this is the only lab in my area that was open on Saturday till noon. Even though I showed up at 11:30, they refused to let me in and claimed to be «short staffed.» They turned away three others too while I was there and were extremely rude to the one guy they did let in eventually since he had an appointment. They were horrible.

I would recommend making an appt especially if you come on a Saturday. Also BRING YOUR CONFIRMATION SHEET!!! I forgot mine and she said I wasn’t on the list do I had to get in the walk in line! OMG are you kidding me! UGH!

I get the white nurse with the red/​blonde striped hair is doing her «job» but to not ask enough questions to help clients is absurd to say the least! She begins with «don’t sign in here if your a walk in» but you need to make an appointment! Ok. I’ll go along. I make an appointment and just in case I miss the appointment I make one through the phone which is just as hard also — I make it for 1 pm. I miss the noon appt and get there 10 min to 1 pm having everything ready for this nurse, she still stops me and then tells me now I have to sign in the walk in sheet. I inform her I made a phone appt — which she’s says (I love this part) the phone appointments are for pre employment blood work only (she’s smart because she changed her story as I gave her details of the phone appt each time) I try to explain the phone appt system does not SAY THAT. She is not having any of that so there’s nothing more to say but fill out the paperwork and sit down. Poor client services. Would give a no stars if I could. very piss poor additude. Next time I’ll goo to pasadena

There are only three QD branches that are relatively near to where I live. Namely Covina, Whittier and Pasadena. Since the Covina branch was the closest to me, it was the most logical choice. However, the time I saved up in driving, was ultimately spent racing back and forth due to the misdirection of the receptionist named Leslie. Normally, I don’t like to specifically call out employees, but she was completely scatter brained that I felt that I could make an exception.
As I ventured my way to the desk, I informed Leslie that I was a walk-​in. She stated «we don’t accept any walk-​ins at this location.» I found that a bit odd considering the Pasadena and Whittier locations do, but I shrugged it off and made an appointment. When my appointment came, three hours later, I felt a little nauseous. I desperately needed to go to the bathroom but Leslie stated «you can’t go until we test you.» My tester was late. My digestive problems prevented me from holding it in any longer and I raced to the bathroom. Leslie then informed me that I couldn’t take the test due to that incident. I reasoned with her, stating that I could just drink another bottle of water and wait for the next opportunity to relieve myself. She said that was not possible.
Already peeved, I traveled to the Pasadena location. I arrived at 2:55, right before their closing time of 3:00. I was out and processed by 3:05. Talking with the employees there, they were completely baffled by my experience. The service and competence there was miles ahead than the Covina location. Calling out to the supervisor, I think you need to retrain your staff.

Need to get tested for the annual check up, I chose this place and love it since. The nurses are very nice and fast. Place is very clean and in a good environment. Even if you come earlier than your appointment stated, they take you right away. Thanks, QD for making my poking experience delightful!!!