Banfield Pet Hospital

never have I gotten the chance to actually see the doctor BUT I had an appointment for my dog on a saturday and the lady asked me if I can bring him in earlier due to his problems I told her he was having, so I said sure why not.
BIG MISTAKE!!!
so friday was the day he had. we had to reschedule cuz we somehow wasn’t able to make this appointment, so we chose a monday, the time we chose was the time they went on break. which we wasn’t aware of, so for the past 2 weeks it was a emergency surgery n had to reschedule. somehow on the same day a mysterious «emergency surgery» somehow came up. all they had to tell me was the doc has a surgery planned for that
then they go to ask me if I wanted to leave my dog with them while one doctor do surgery n the other one exam him without us there.
bish whet?
hell to the NAW y’all not about to hold my animal for collateral.
it’s just like leaving your sick kid with a doctor to get a check up while u go out grocery shopping, and don’t know wats going on. n the questions u have u can ask them, plus people like to lie to add new stuff to make your bill higher. NO THANKS.
all of this for a free exam smh. then on top of that they tried to charge me a visit fee n exam fee when it’s all supposed to be no charge. talking about they can’t find it. no telling if they take my pet insurance or not but I’m not about to pay $ 300+ for a visit where I can take my dog to the same vet as my guinea pig n pay 25 a visit plus meds and still be under $ 100 without the insurance n still be in n out no more then 2 hours.
they seem like a big scam where they overcharge u just for your dog passing gas in the office or you drop a eyelash onn the floor it’s 90 bucks to pick it up.
I don’t know about the other banfield location but crestwood is not the one I want to step foot it.

I’d avoid this place all together. I’ve had numerous pets in my lifetime and have seen numerous vets. All were better than my two visits to Petsmart. My impression of this Banfield is an operation that’s all about getting the pets in and out and getting their payment with little emotion. I didn’t care at all for the manner in which the vet or one of her assistants handled my pets. The vet on both of my visits pulled back on the nape of my two kittens necks so hard that their eyes were popping out. The simple act of taking a temperature caused them to Unilocal as they stated we probably need a new thermometer. It took forever to get a reading, totally unacceptable. This happened on two visits. While vaccinations were being given on the first visit the assistant kept shaking the cats until the vet finally told her to stop. I’ll be taken big my pets elsewhere for the remainder of their procedures. If you want some food or litter go to Petsmart, if want an experienced vet find somewhere else!

The staff here were friendly and the services themselves were done efficiently.
But, they are completely outrageous as far as pricing. Our dog has sever chronic allergies and is a regular at Carey Animal Clinic and Bevlab Animal Hospital. Unfortunately neither of our usual places were able to fit us in for an appointment last minuet, so we got our dog in here.
At his usual locations and here at Banfield he received the same exact tests, the same exact prescriptions, the same exact everything. At Bevlab his bill is typically around $ 120 at Carey his bill is typically around $ 150 which is why we were completely shocked when the bill came out to $ 400+: for the same exact tests, prescriptions, and care as any where else.
Be sure before you pay any bill there, you look over all the charges; we ended up getting the bill down to $ 336 by removing shampoos, powders, ect that have generic versions available over the counter and for much less money.
Be warned, they also charge a clean up fee if your dog has an accident in the waiting room even if you insist that you clean it up, you will be charged.

Summer 2009
The people we had received our dog from had already been using Banfield, so we continued to go there since they were close to home and familiar with our 6 month old German Shepherd.
They pushed their «wellness plan» on us and we agreed considering she was just a puppy and would be frequenting the vet for vaccinations, etc. She received her shots and we were on our way.
Within a week/​two weeks we were back for an unscheduled visit because she seemed to be sick. Against my better judgement, I allowed them to take my dog into the back to see the doctor, who did not come into the room. Consequently, they mistakenly administered her a second round of the same vaccinations. Luckily for us, they said there had been just enough time between visits that she shouldn’t suffer from any complications. Their negligence could have caused a lot more damage and no, the wellness plan did not cover the costs resulting from this vet visit.
Overall I think they only deserve one star. The wellness plan was a waste and did not cover anything, the doctors were impersonal and didn’t make and effort to get to know me and my dog or make us feel comfortable and they made a HUGE mistake by giving my pup the same round of vaccines twice in less than 2 weeks and weren’t the least bit apologetic for their mistakes.
I have since taken my business to Palos Animal Hospital on 119^th and Harlem. They recognize my pets on sight, know why we are there, thoroughly answer all of my questions, squeeze me in when my pets become suddenly ill (my youngest dog has severe allergies) and even follow up the day after.
The care couldn’t be better.

We inherited our dog from our daughter and, not having experience with local vets, we took her to Banfield because they are close to our home. They gave me their sales pitch for their wellness plan and I signed up. We’ve taken the dog there for routine check-​ups and, while being given information about how much we were saving for being on the plan, I always felt that their prices were elevated.
When taking the dog in for her 6 month check-​up, I mentioned that we were concerned about her left eye. It had been draining for almost a week and there was a hard mass developing below the eye. When I came to pick the dog up, they told me she was great. I asked about the eye, and the vet seemed surprised but took her back to recheck her. A minute later the vet told me that there was a bony mass there, but it was normal. I was shocked, but paid my bill and left.
Over the next few days we noticed the mass continuing to grow, so my husband took her to the Banfield in Orland Park. The vet there said he believed she had an abscessed tooth. He drained some fluid to test and sent her home with antibiotics — and a $ 145 bill. They explained that the tooth would probably need to be extracted and, with our discount, the price would be $ 740. They suggested that we up our wellness plan to the next level (an increase of $ 15 per month) and then the surgery would only cost us $ 560.
At that point we decided to search for other veterinarian options. The Country Hills Animal Hospital was recommended by a friend and we brought our dog there for surgery. The staff was caring and informative and the cost for the tooth extraction plus two prescriptions was $ 208 (without an wellness plan discounts!)
I called Banfield’s corporate office to register my complaint and asked to be released from our wellness plan contract as we have 4 months remaining on it and we know that we will not bring our dog back to them. They promised a call in 3 – 5 business days; it’s been two weeks and still no word. I did get a call from the Crestwood vet apologizing for the mis-​diagnosis. That was nice, but between not trusting her and being charged exorbitant prices, we won’t bring our dog back there even if we are stuck paying for 4 more months of our service contract.