Doubletree by Hilton Hotel Los Angeles – Westside

I stay here a lot! I always look forward to seeing Mike K in the lounge! He is professional but also so personal! I highly recommend staying here and eating in the lounge and meeting Mike!

UGH I don’t know WHY I didn’t check Unilocal before staying here. Bought on
it looked decent for an okay price so I bought.
First of all, the main issue: I called before making the reservation asking the difference between the king high floor & kind suite, obviously the sq ft but I specifically ASKED if the high floor King had the same bathroom (the huge glass shower e no bath) as the king suite and was told YES. When I arrived I walked up to the room only to see the regular bathroom shower/​tub combo… when I went to speak with the lady at the front desk she was LESS THAN accommodating, she was rude and condescending, asking who I spoke to when I called and asked about the bathrooms implying I was lying only to upgrade for free, which I told her I was happy to pay although I found it rude that it had to come to that. (luckily for her I don’t remember her name either or I would include it in this review)
SECONDLY, as briefly mentioned above the service was HORRIBLE. All the employees treated me like crap. I expected much better treatment from a Hilton hotel.
And now on to the little things wrong that didn’t affect me but I’m angry so I’m going to complain: if for someone reason you get off on being treated like crap and stay here, skip the option to have breakfast with you stay for the extra charge. Their food is disgusting, had a total of four vouchers and after the first morning of breakfast I did not go back and it was FREE. Also, again the staff was rude and the servers weren’t coming to our table, just standing around and talking amongst themselves. Also, out AC was broken not blowing out cold air just room temp with the air on. ALSO, our TV was broken, freezing up every 30 seconds for about 30 seconds at a time. We also didn’t see the cleaning lady once and we ran out of a bunch of stuff. And finally when we were ready to leave we called and requested a bell hop waited about 20 minutes only to have to call and remind them we requested one for them to tell us they well helping someone else in another room move a chair??? Is there only one bell hop? Where are all the employees in this hotel?! We carried ALL of our stuff down ourselves and there was no one available for check out when we got down to the bottom so we left our keys and left (we paid with credit card, so it said in the pamphlet we would be automatically checked out if paid with credit card)
I wish I could give 0 stars. No one even seemed to care if I came back to a Hilton because they had no solutions to any of my problems.

When i booked the room it said breakfast was included but when i got there they told me only some rooms have it included and i did not. No microwave in the rooms to even heat up leftovers. Wifi wasnt that good and they charge $ 20 to park at the hotel! Didnt know that till i got there. The rooms were nice inside though ill give them that but nothing special. Bar was the best part.

Wow
Never been treated like this as guest. I can’t believe when I went withy empty bought coffee cup to fill it.
The gal at counter told I had pay a dollar for a refill. I told her it hadn’t been filled yet. Then she ask how did I pay for it. She basically made me feel i stealing a cup coffee.
More then ridiculous as CEO of a company that spends 100 k at hiltons. All this for a cup coffee .i cant image how much this will cost the Hilton group .
My company memo will go out Monday to cancel
All reservations. This day forward its against company policy to stay at any Hilton affiliate
This was very embracing

The check in staff was very helpful and nice! The room was clean, definitely a nice hotel for a great price near LAX!

My stay here was ok. The door key did not work when I tried to enter the room for the first time. The front desk had to send the engineering guy to service it. No microwave in the room.
Only HBO comes in HD. Not sure about other rooms.
The parking lot is big and they charge $ 20 per day but each parking space itself is small.
I prefer Courtyard Marriott to Hilton in general.

I come here to meet with business colleagues in the hotel restaurant/​bar. So I cannot speak to the quality of the rooms. However, I just received really excellent customer service from Thelma Sanchez and I had to post a 5-​star review for her.
I had my usual meeting on 1÷18÷16 which was very nice as always. Good happy hour drinks and food. The parking validation card did not work when I was leaving the parking lot. The call button did not seem to work and there was a long line of cars behind me. So I paid for my parking and pulled around to the front of the hotel. I went to reception and explained the problem. They told me to call Thelma the next day.
I called Thelma the next day and she instructed me what to do. I sent her all of the documentation. I was a little slow so it took a couple of days. She followed up with me even to the point of calling me twice when I did not call back! I finally gave her the rest of the paperwork today and my credit card number. Thelma gave me the refund within about 5 minutes of that.
It was not a lot of money so the level of attention and the gracious attitude that Thelma Sanchez gave me deserves a 5-​star review even more! Thanks Thelma!

Stayed here recently for 2 nights. My room was on the second floor. Very nice room and hotel, very close to the airport and convenient. The cons: it was extremely loud all night. I could really hear the freeway, it woke me up throughout the night. Could hear when neighbors showered at 6 AM. My air conditioning unit made an awful sound when it was on. I’m the type of person who sleeps through anything normally and barely got any sleep. The second night I asked to be switched to a quieter room and all problems were solved!!! Got a great night sleep, my advice would be to ask for a quiet room far away from the freeway.

We recently stayed here for 3 nights (from Friday, 1÷(15−18)÷2016) and were very pleased, especially by Jewel, the sweet reception agent that checked us in. She went above and beyond to accommodate us, and she was so sweet and welcoming, which was so welcome after a long drive all day from No. California. The warm cookies at the end of check-​in was also a nice surprise. Thank you Jewel for everything and starting us off on the right foot!
The facility was also quite nice… well-​kept and clean. It’s a non-​smoking facility also, which is one of the main reasons we elected to stay here. Our room was quiet and well appointed and supplied. Each bed had 4 pillows, which was nice, with an extra one in the closet, so I didn’t even have to order extra as I often do.
All in all, a great stay!

Avoid this place!!!
They have parking fees which are not specified previously.
There is no internet which is rather frustrating when you are trying to get some work done or even check your email, the signal does not get to the rooms.
The rooms are not sound proof so you will hear everything around you specially when others are having sex which is quite creepy!
It is definitely not a family oriented hotel, however that did not bother me as much as other things.
The rooms smell horribly since there is no ventilation even inside the toilet which is tiny.
The shower pressure is the worst and it will take you twice the time to shower.
Also, their shampoo is cheaply made and it irritates your eyes terrible. After letting the manager know about my reaction to the shampoo which let me to seek medical help, he did not apologize nor even hear us out.
The reception staff are unfriendly but the worst is the manager.
The only plus will be a cookie that they provide at the reception when you arrive.

You can never go wrong with a Hilton property Checked in at the last minute, upgraded me at 126.00. Keep in mind that does not include the $ 20.00 parking fee for overnight. Still an awsome location in Culver City, just a few blocks from Sony Studios. The rooms are clean, beds are comfy, and really quite, its right next to the freeway.

Ehhhh been here before for a Kaiser meeting your standard hotel but recently went for a Christmas party and man does this hotel suck! First of all they charged for parking for the Christmas party and then made you park across the street and trek across the street in some heels. Come to find out the worker that was there taking money wasn’t even suppose to so ½ way through the night when other coworkers showed up they didn’t have to pay for parking good for them, not so good for the rest of us because the hotel didn’t even bother to refund anyone money. By the time I left which was plenty early because the gathering was Ehhhh it was only 11 and there was no worker to be found on the lot and the parking arm bar was raised on both sides… Boo! Anyway besides that the bathrooms were missing toilet paper, trash was on the floor, and waste basket was overflowing. The bar only took cash… Who the heck only carries cash anymore? Venue/​ballrooms were small and dated. They separated two separate gatherings by a flimsy wall so you can hear music from both sides… Staff that was serving is food were poorly trained. They reached across you and over you to grab plates and things without even saying excuse me. Pitchers of soda, water, and ice tea remained empty on our tables and we had to ask a few times for them to be refilled… All in all this place gets two thumbs down. I won’t be returning.

Everything seemed fine as I walked in, I called in to make a business reservation since I was only staying for 6 hours for one night. First of all the price they had given me when I made the reservation was 120 turns out I ended up paying 250 FOR JUST ONE NIGHT! the money wasn’t the issue; the issue was when I couldn’t sleep because I woke up with bed bug bites all over my back and legs. Horrible experience if you’re going to spend 200 in a room I at least expect it to be clean and presentable.

Spent a night here for business, and had a great experience. The staff was very friendly and helpful, the rooms were clean and nicely accommodated, and the beds were nice and comfortable.
In the morning, I visited the gym, which wasn’t bad. No free weights, but plenty of cardio machines with TVs built in. After that, stopped by for breakfast, which included a great omelet station and the normal mix of scrambled eggs, pastries and fruit.
I’ll definitely be back on my next trip to Culver City!

This Doubletree is a place to stay for the night, but definitely not a destination. Big warning, many of the rooms are very close to a busy highway it will definitely impact your sleep at night.
Bathroom was tiny, as in open the door, walk in, turn sideways, close the door tiny. Room was clean enough, actually it was good. Common areas were alright, bar downstairs is nothing special but if you don’t want to go out it’ll do.
My big issue here is that as a HHonors Gold member (I know it’s not that big of a deal) but usually that’s worth at least a little something, I left underwhelmed.

One star for the walnut chocolate chip at check in & that’s it.
Seriously I spent the entire night tossing & turning because the 405 is ridiculously loud for my bat ears. We didn’t even get a room in the corner by the freeway– we got one about midway! I feel bad for those who did. When it wasn’t the 405 waking me up, it was the clattering and the AC. Right before the AC would kick on, I would hear clattering from the walls. I’ve never been so miserable at a hotel.
Let’s talk about other things that led to this 1-​star review. The bathroom is tiny. It narrowly clears the toilet when you shut the door. Forget about it if you’re sitting on the toilet and someone wants to hop in the shower. Even my petite build cannot squeeze through. Toiletries are mediocre, sure they smell pretty nice but the shower gel was like fragrant water. I could not catch it to soap up even if my life depended on it. Someone must’ve played a cruel prank on my bottle cause the next one was fine. Gross to think about if that wasn’t water…
The entire hotel’s king beds were all booked during our stay — I find that really hard to believe. We had two double beds and it was impossible for two people to sleep comfortably. Any movement would mean falling off or bumping into the other person. What about the stupid light in the center of the beds that had ONE charger? AND the outlet didn’t even work because it was too far up and couldn’t clear the light’s design. My bf had to play musical furniture & switch out the two lamps since the desk one has 2 working outlets — what a great mind.
I guess the only positive thing was that there were no bed bugs… believe me, I thoroughly checked for it when we first got the room. I will never stay here again.

One night stay on 4÷10÷15. The hotel is beautiful, the rooms are renovated all except shower knob. Weird but whatever. The location is not that great it’s sits along side of the 405 hwy so the noise is apparent. They give you a warm cookie which is delicious! Management was awesome, I had slight issue and he immediately took care of it. Parking is a issue. They should spend some money to make the parking lot larger. I had to park across the street in a over flow lot. After going out I didnt get back to the hotel untill after 1am. Honestly I was very nervous getting out of my car. Its very dark and not a comfortable feeling for a woman, at least have armed guard there until the sun comes up.
Overall very nice stay. 4 star’s because of the location and the parking. I would definitely stay again.

This was an outstanding hotel great value incredible location great service. Hotel accommodations were like new very nice grounds very nice interior extremely nice lobby and bar area. Room was a very large in size very clean great view from the room. Would definitely recommend staying here close to the airport lots of things to do around the hotel great part of town.

More like single tree, amiright? *Mitch Hedberg anyone?
PROS:
— Free cookies at check in.
— complimentary breakfast has a ton of good stuff and service is excellent
— staff was professional and prompt
CONS:
— bug on the bed
— swimming pool under construction
— gym is basically just a couple of cardio machines
— parking is $ 17 per night
— view of the 405
Average hotel and the bug situation was handled promptly but still its not very settling to come into a room and the first thing you see is a bug after having read various reviews complaining of bed bugs.

Second time around I didn’t rent a car and there is not an airport Shuttle !!! Are you kidding me ?
I get to my room after having to wait in a taxi lane because. guess what there is NO airport shuttle, and at LAX you can not call Lyft or Über so this is just terrible !
Then I get to my room and the key does not work? Really
No water on check in and I am diamond with Hilton .
HILTON your a major fail on this trip

Hôtel un peu loin de tout mais très sympa! Le côté piscine et jacuzzi sont très agréable. La salle de sport est très fonctionnelle et juste à côté de la piscine. Les chambres sont assez grande et propre. Très bel hôtel mais un peu loin de tout.