Einstein Water Heater Service

I called in the morning for a water heater replacement. Gentleman was very friendly and answered all my questions. The plumber/​installer called 4 hours later. He was personable and friendly. Cleaned up his work area and took away the old hot water heater. I’ve used this company a few years ago and had a great experience. If and when another plumbing emergency should arise, I’ll call them again.

My husband and I live in a fairly new house with a single tankless hot water heater that wasn’t meeting our needs. If we needed to do one thing– e. g… wash dishes, run the clothes washer, take a shower, etc.- we were fine, but if we tried to do two or more things at the same time, we’d quickly run out of hot water.
We consulted with several plumbers about various options– adding another tankless, adding a tank, switching to a hybrid, etc.- and got very frustrated by the general lack of responsiveness as well as outrageous price quotes. After reading Einsteins glowing reviews on Unilocal,I called and spoke with Tim.
Tim came out and we discussed various options. Our mechanical room isn’t very big; we needed to find a solution that would fit the room and would fit our budget. Tim recommended the Vertex-​an expensive but very efficient high-​capacity hot water heater with a footprint that would work. Tim’s price quote was also quite reasonable; in fact, it was nearly half the quote from another apparently well-​respected tankless water heater installation company we talked to. Tim and Ryan from Einstein installed the heater toward the end of November. They were friendly, neat, and unobtrusive, and completed the job in one day. The Vertex works great. I’ve already forgotten what it’s like to run out of hot water mid shower. Overall, we are very happy with our experience with Einstein water heaters and intend to use them again in the future.

Fantastic service! Started the morning with no hot water. Called 2 other EMERGENCY plumbing services with no response.
I called Einstein water heaters and explained what was going on. They knew right away what needed to fixed and by 2pm I had hot water again! Thank you!

This place is great. My water heater had stopped working. Ryan came out and checked it, realizing the pilot light was out. He relit the pilot on my water heater and didn’t even charge me anything. He was so friendly, and he arrived within an hour.

Called them at 11:00 am on a Friday morning with a leaking water heater. By 2:00 that same day, a service technician (Ryan) was on-​site. He promptly determined the problem and advised that the water heater needed to be replaced.
The water heater was out of warranty. He explained my alternatives (size, etc.) and gave me the price for removing the existing water heater and replacing it with a same size but different brand. The cost was «in-​line». I authorized the work and in an hour and 15 minutes my new water heater was installed and turned on. There was NO MESS to clean up… what a blessing. Ryan was courteous and informative.

After deciding that we really did need to get our water heater fixed on a Sunday before Labor day we began calling around to different plumbing companies. Einstein didn’t pick up the phone when we first call but within 15 minutes they called us back and told us that they would have a plumber come out as soon as possible. They did state they would call us when the plumber was on his way. Approximately two –two and half hrs later there was a ring at the door! The plumber was there. Surprised someone forgot to call us. He then checked out our water heater and declared the two heating elements were no longer working. Then he drained the water heater and replaced the elements and thermometers. Very happy to have hot water again.

We had a tankless water heater installed several years ago. The humidifier’s water source was attached to one of the incoming water pipes, and we began seeing sporadic leaking at the humidifier. Although the plumbing company that installed the water heater came out to service the leak several times, after awhile it started to leak again. We ended up calling Einstein to install a new valve; the plumber came within an hour and installed a new valve fitting, and the leak is finally fixed!

It was a Saturday and we came to the conclusion our hot water heater was on the blink. We called and they were able to come out that day. The plumber who came had everything he needed to perform the repair. He was very professional and thorough and our water heater has been working beautifully since. They were great! Did not even charge a premium for the Saturday call which was a huge convenience for us! :)

My electric water heater has two heating elements, one of the two was broken, causing frequent tripping of the circuit breaker. This is a problem (and symptom) we’ve seen in the past and knew what to expect. Scheduled an appointment, almost no waiting required (next day, I believe). Plumbing technician was punctual, courteous, efficient and professional. He found a slightly larger problem than expected but had no trouble tackling the problem, replacing the heating element and returning the water heater to normal working order. Price was reasonable, and lower than our previous plumber charged last time. Overall I’m happy with their service and have no doubt I will call them again next time there’s a plumbing problem here.

I first called Einstein on a Tuesday to schedule a service call for a leaking water heater. Receptionist was prompt, friendly and got all the important details. Apologized that no plumbing technician was available that day, but one could be out Wednesday between 10am and noon. I was told the plumber would call approximately 30 minutes before arrival.
The plumber called at approximately 10:15 AM on Wednesday and was at my house within 20 minutes. He determined that the tank had failed and that we had the option of replacing the entire water heater or replacing just the tank. He gave us prices for unit of same size (40 gallon) or larger (50 gallon) with varying warranty lengths. The prices quoted ran from about $ 1200 to $ 1800 (varying by size and length of warranty).
He left to get some parts, but when he returned he got straight to work. While the old tank was draining he placed tarps down on the floor and then moved the new tank into the basement. He was not able to find a main shut off valve in the house (I have not been able to either) so shut off at the outside main. There was still some trickle from the cold line in with the valve shut, so he replaced it with a ball valve. The rest of the replacement went smoothly. He did notice corrosion on the saddle valve for the furnace humidifier so replaced that for no charge (after asking permission).
Overall it was a very positive experience. I would certainly recommend Einstein if you need your water heater replaced.

Amazing company, highly recommend, will call them for all future plumbing needs! When the he showed up he was very professional and friendly within an hour he determined we needed a new water heater installed and offered their suggestions. He was very knowledgeable about a variety of products and offered different affordable options I would totally use this company again. WELL WORTH IT!

Our water heater went out late Friday afternoon right before the 4^th of July weekend. We tried calling 4 different plumbers 2 of which we had used before. Two of them could not come out until Monday, one had an answering system that was frustrating and gave up. I left a message with Einstein Water Heaters on Friday evening. The called at 8 am Saturday and were installing the water heater by 9:30 am.

We had a 25+ year old electric hot water heater that was probably on borrowed time and definitely sucking up electricity, so I was in the market for proactively replacing it before problems arose. There is no easy way to vent a gas water heater in the installation location, so I had my mind set on a hybrid heat pump water heater to cut back on energy consumption and lower the operating costs.
After extensive internet research on heat pump water heaters and shopping around for local plumbing and mechanical companies, I made the decision to go with a GE Geospring hybrid heat pump water heater, and gave Einstein Water Heater Service a call to set up a time for an estimate. They came out within 2 hours of my call to measure the space to make sure a Geospring would fit into the location. They also provided some literature on the unit. Based on my earlier research, the pricing offered by Einstein Water Heater Service was very competitive, so I scheduled the installation on the spot for first thing the next morning.
The next morning, an installer arrived a few minutes ahead of schedule. He got set up and began draining and removing the old water heater. He had the new one installed with all new piping in short order. He mentioned he was from a long line of plumbers and that he loved plumbing work. It shows because his work is neat and tidy. He fired up the Geospring and we’ve been happy ever since.
I waited a bit to put in this review because I wanted to comment on the energy I have saved with this newly installed water heater. My electric bills are about 20−25% less than before. Also, they were excellent in providing additional and copies of receipts and invoices in order to submit for for rebate and for the tax deduction for this water heater. If your in the market for a new water heater or just need a fix for the one you currently have, I would highly recommend giving Einstein Water Heater Service a call.

My tankless water heater was not firing all the time. I called the manufacture and they suggested I put a larger gas line to the unit and that I should get it cleaned. We had the tankless water heater installed 5 years ago, but were never told by the installer that it needed to be serviced regularly.
Even though I called Einstein late Friday afternoon, they made sure to fit me in before the weekend. The plumbing tech arrived on time and called ahead. He listened to what the manufacturer recommended, told me what he could do and got it done! He will be back to flush the unit out when he gets the right parts. The original tankless water heater installer did not install the flush kit. I appreciate the responsiveness of Einstein and couldn’t be more happy with the plumber they sent out.

I called early in the morning and they had a plumber out the same day. I had to pay $ 100.00 extra because my soft water tank is in front of the heater and which made the water heater installation a royal P.I.A. The Plumber who came out was informative, friendly, courteous, knowledgeable and all around good guy. Very happy with the whole experience.

My boyfriend and I moved into a new place and our water heater that had been there for 10 years stopped working. We luckily came across Einstein around 8am and by 8:50am they had already sent out a plumber. We decided to just replace the old heater and by 11am the next day they had a new water heater installed!
The people we dealt with on the phone, and the plumbers were so easy to work with and had great customer service in helping us to figure out what we should do.
I definitely got very lucky this morning being able to get an opening in there schedule. Definitely will go to them if we have any other concerns.

Great company with excellent service. They arrived on time, removed our old water heater and replaced it with the new one. They were done in roughly 3 hours. They also regauged the pressure regulator and added earthquake straps.

This was an absolute NIGHTMARE situation for me. I have family coming to visit for the weekend and my morning started with no hot water. I called 4 or 5 different water heater repair companies but Einstein was the only one that could make it out before the weekend. Thanks Brandon for your help!

Really happy with the plumbing technician that came to my house today; Ryan was a very professional individual with an excellent attitude. We ordered one size of a water heater and it was not suited for the space provided for it. He was able to supply one that was the proper from his truck and was able to install new hot water heater without any delay.
Would Gladly call them again; timely and professional.

I called around noon for cost estimate to replace a leaking water heater (my landlady sent over her maintenance guy first to confirm that it was indeed the water heater that was having problems). Einstein sent a plumber to my house in the afternoon to measure and confirm needs, and after I agreed, they scheduled the work for 9am the next morning.
Seemed to me a relatively simple installation in the back of the house, but showed why a professional is often needed. As I watched, getting the old water heater out without risking damage to furnace and walls was more difficult than I expected, and then he had to move the support stand (bolted to the floor), move the gas pipe, and move the exhaust pipe (because the new water heater had a slightly different shape) which lengthened the job to a total of about 2 hours for two plumbing technicians.
Quality of water heater, based on my internet research and my landlady’s appears good, better than low cost options at Home Depot and Lowes. Einstein’s price, was about $ 200 lower than two other area plumbing companies (for Rheem and AO Smith), but their bid was about $ 400 above the lowest bid (Reliant). I found the same model number as my Bradford-​White on the internet for sale at two different suppliers for $ 980 with free shipping, but don’t know how long it would have taken to get it or the warranty, or if really exactly the same thing. Putting in a 75 gallon tank did take two people, and they did do the work immediately. We added new flexible gas pipe and heat traps, and I felt confident they would do a good job and they did do a good job.
I think I got a good deal, although I might have paid just a little more than the best deal possible, but that extra gave me assurance of quality and timeliness.