Phone Case Factory

the Manager, Kevin was really helpful transferring everything from phone to phone even though I only purchased a new case!

good selection and good prices

As a matter of public policy, people should not shop at this store. I told the guy working there that the iPhone 6S was slightly bigger than the iPhone 6, because he was trying to push regular 6 accessories even though I have a 6S. He REFUSED to accept the information that I was providing him, even after I showed him the difference with one of their battery cases. The dude is an absolute crook, and that place is a slum. He even became visibly aggravated as I tried to explain the differences between the two phones. Instead of taking the new info and moving forward to use it for other customers, he was so focused on continuing to sell iPhone 6 stuff to 6S users — a mistake that could DAMAGE the phone — that he wouldn’t accept anything I was showing him. I don’t know why places like this still exist. I guess it’s because most people use the internet for purchases like these, so the brick and mortar businesses that are still around are run by thugs.

Fixed my daughters cracked iPhone case in 1 hour excellent service and courteous and knowledgeable! Been meaning to give these guys a good rating!

I went in to get a case for my iPhone 6, they had such a large selection it was hard for me to choose! The owner or manager helped me try on a few cases until I found one I really liked. He also suggested a screen protector and I’m really glad he convinced me to get it. He put it on for me, no air bubbles or anything! You can’t even really tell its on there which I like, and it’s really easy to type still unlike the other protectors I’ve tried. Two days later the plastic part of the case broke. You could clearly tell I didn’t drop it or miss handle the case and it was a default. They replaced it for me, no questions asked. They were great and I will be back! Thanks!

in this review, I am hoping to honestly let customers know what a tota sham/​disappointment this place is, crooked to no end. I won’t go into to much details and hopefully only the necessary to help anyone who try to do business with them. First their merchandise is so faulty (in other words CHEAP) and good luck trying to return anything and for the love of all that is good, DON’T sign anything without reading the fine prints even if you have to take out your magnifying glass. Just all around bad business… STAY AWAY… STAY AWAY… STAY AWAY!!!

One star for very poor customer service. I have bought four cases at this store for four cellphones. I bought an Incipio case on 9 – 6, also the hammer glass. I do not like the Incipio case at all. It’s too heavy and difficult to get off. I called the store today, 9 – 20, and asked the owner if I could exchange the case and he said no, it’s been too long and it’s against store policy. The store policy is not printed on the receipt. He said the policy is posted at the door. It’s my understanding that according to California law you can return an item within 30 days of its purchase. This case doesn’t have a single mark on it, it’s clean, and I have now spent $ 35.00 on an item I won’t use. I have recommended this store to several people and I know they have bought items there, but I will tell all of my family, friends and business acquaintances of the poor customer service I experienced. I’m extremely disappointed with Phone Case Factory. Amazon is the site to go to because they will accept returns at any time.

My Iphone case was starting to show wear and tear so I thought I would try this place which is very close to me. The person in the store showed me all the cases for the 4S and didn’t try to push the most expensive one on me… but I DID buy the more expensive one. I asked him how much to repair a cracked Iphone backside glass and he quoted me $ 35 which was $ 15 less than what I paid at another independent. Definitely will go back there. And they have cases for ALL types of phones.

Great store, I have Galaxy Note three. I asked for a cheap case and he took me right to them and he showed me multiple cases. I ended up buying a better one based on his feedback. He also sold me a Lil blue tooth speaker… great store, great service, and great store music…

They have really good customer service, and the lady who works there have a positive attitude. She greeted me when I came in last night, and while she was cleaning, she asked me if I was looking for anything. Oh and by the way, the place was well maintained. I came in there looking for a phone case for my Samsung Galaxy Mega. She stopped what she was doing, assisted me with what I need, and even done the labor of installing a screen protector for my phone. I also wanted to buy a 64GB MicroSD card. She told me that she didn’t have any at this time, but instead of me wasting my gas trying to go around looking for that MicroSD Card at a low price, she directed me exactly where I needed to go. I highly recommend this place if you want good service.

I wanted to support local small business so I paid a premium for a phone case here as opposed to buying on amazon. Unfortunately, the place sells poor quality product and doesn’t stand behind their product. They sold me a wood phone case for $ 30. The wood cracked at the joint in the first week. I took it in to exchange it and they said they don’t take exchanges. If I wanted something more durable, I should have bought something else. Buy from amazon or another retailer that stands behind their products.

Excellent service. Very wide selection and a huge store. Clean and such very nice people. They will help you find what your looking for. I will be a permanent customer here.

this place is awesome.
when i first walked in i was amazed how many phone cases they had!
so i could never find my phone case anywhere so i asked a guy and of course they didnt have it…
but the guy who worked there said they have warehouse full of stuff so he took my name and number down. A week later he called me and he had my case! now im a happy cat!