Big O Tires

Needed a valve stem replacement. Pretty simple thing to fix. Went on a Sunday afternoon and there was only one guy working there. Told me there was an hour and a half wait. Needless to say I left and went to another place about 5 mins away that only took 20 mins. This place needs more employees or a manager that knows how to make a schedule. I won’t be back.

Amazing service. Maroney is extremely prompt and they fixed my tire in no time. I will be coming back for every service they offer!!! Thank you!!!

So I get off from work (6am) and I began to drive when i noticed a I had a flat. Great way to start your morning right. So I looked up the nearest tire shop that opens up early and I came across BIG O TIRES.
Longer story short I met
John the manager who is awesome, he went out of his way to call his wife early in the morning (7am) to bring his rim socket to unlock my tires. Thank you. Not to mention he gave me a great deal on my tires. Buy two get two. That’s a hook up.
Let’s not forget about Gene. That guy is awesome as well, he was the one who actually installed my tires. Great guy. Knew exactly how I felt when I told him that I work nights. Because he worked nights. Lol
Thank you guys.!!

I just deleted my previous ⁰⁄₅ star review.
Hope they have changed.
This 5 star is for your concern, district manager.
Thank you.

Five stars all the way! Thank you Big O Tires in Cypress for awesome prices and outstanding customer services. Roger Jennings and Javier took great care of us. We will be sure to tell all of our family and friends and will definitely be back for future services on all of our cars.

I have gone here three times and every time I visit this place I have had the same experience. The wait is always over an hour even for a simple oil change, they always try to upsell you on services or parts for your vehicle, and the customer service here is lackluster. I thought that maybe they were having an off day the first time I went in but after giving them two more tries, I doubt that I’ll be visiting this store again.
There are a lot of other stores that do the same services in the same shopping center and along the same street. Save yourself some money and headaches and try somewhere else for your auto needs.

Under new management since June 2015. Great professional crew. These guys are not all about the money. I felt like they cared about my 10-​year old car. They’re a FULL SERVICE shop, so I not only got new tires, I also had the throttle body, fuel sensor, and pedal sensor replaced. You don’t have to take it to the dealer for these jobs. Finally, they have FINANCING — 12 months no interest.

I went there yesterday because I needed an oil change & can’t beat $ 17.99 (for a conventional oil change). The only thing that upset me is that I live in Long Beach, close to Downtown & I went to a different Big O Tires, the one off of PCH & they said it was going to be an hour & a half wait &, of course, I am impatient so I decided to call other locations to see their wait times. So I call 2 others, 1 didn’t answer & another gave me the same time estimate, then I called this location & the employee told me that they could get me in right away & that they didn’t have any cars. So I was super happy & then I drive all the way over there & then a different worker ends up telling me that it is going to be an hour a & half to 2 hour wait! I told him that I called not too long ago & the guy said that they didn’t have any cars, but. Whatever. I needed an oil change & I was already there so I just sat & waited… He was very nice though & he did say 2 hours & it took 2 hours so… I guess I can’t complain that much. But next time I will make an appointment & probably just go to the one closest to me. But if you live close to this location, then go, they’re nice & informative about what else your car might need.

My son and I were visiting from out of state, we both had tire issues on a Sunday morning on way back home and John and the guys at the store went out of their way to help. I really appreciate the way we treated. Thanks guys

They are making it right after the bad situation yesterday, they contacted me yesterday to return today. So I am here and they are doing the work for a fair price which is cool.

Called in for my two front tires. Arrived around 10:15 am on a Sunday. Waited about a little more than an hour or so for my tire change. Quoted me on other repair services such as an alignment, struts and shocks etc.
They have a 3 year warranty on your tires for a $ 7 added charge that covers replacements and anything else that might happen to your tires. Overall my experience here was great, fair prices, quick service. Will definitely be bringing my car here for the alignment. Struts and shocks quote was a little high for my taste.

The guys here are great! I stopped by a month back when my tire pressure light came on. They checked my pressure and filled up all of my tires and told me to bring it by if that ever happens again.
My light came on again and I went by today. They ended up finding a small nail. They took it out and patched it in about 20 minutes at no charge!
Very friendly and helpful staff! :)

I had a looooong to do list on Saturday morning for the Labor day weekend and wanted to get them done early. One of my items to do was to get an oil change. I had a coupon for another known repair shop and it stated on their flyer that they open at 7:30a.m. but alas, I was there till 7:45a.m. and it was still not open.
Unilocal was there to the rescue as I searched the surrounding area for a place to get my oil changed early in the morning. I started calling down the list of repair shops with no answer until I came down to my 4^th establishment on the list which was Big O Tires. John promptly answered my call and inquiries regarding open times, timeframes and approximate price. I anxiously answered that I was on my way since I was behind on schedule.
I arrived and was greeted with a friendly smile and acknowledgement from John. This Big O tires is on the cross streets of Cerritos and Valley View. The counter area is cool with black and white linoleum flooring with strung colorful flags. If I was guessing, they were going for a race car area motif. Also, the mechanics looked neat and tidy in their uniforms.
This facility has a small waiting with Automobile & Drive! magazines, coffee, TV and vending machines while you get your car serviced. If you are hungry, there are several restaurants available within walking distance from this establishment. Hmmm ramen.
John informed me of repairs items that needed to be address and information of their products, warranties and performance expectations. I had a brief opportunity to speak with John while my car is being serviced. He is easy to talk to, friendly, informative, diligent and provided excellent customer service.
My car was serviced promptly and I was back on the road. I am happy with the service I received. I especially like that they gave my receipt in an envelope so that I can keep track of my services and that they are open 7 days a week. They are even open on Labor Day. Sweet!

HORRIBLE HORRIBLE customer service. Guy was completely rude. I walk in tell him I have an appointment to get my tires done. Phone rings he answers and helps 3 people on the phone while I’m still standing there. My husband had called gave him all the info on my car and tire size. They gave us a quote all the good stuff so all I had to do was come in and wait the 30 mins or so. Then he tells me he doesn’t know what I’m talking about and then asks me what price quote they have my husband (which he probably was going to try and charge me more) and in the mean time 5 other people walk and in. Then the lovely rude employee tells me oh well «we don’t have the tires in stock «so I can either 1. Order them take 2 weeks. Or 2. I can go get them. Then I said well I need my tires done today. So if you can get them. Then he said well or you can just go to the Huntington Beach location. And I said no. I’m not driving anywhere else. This location is down the street.
So to me as the customer I now feel like a retard in front of all these other people and I was there for like 15 mins dealing with this situation and I leave with no new tires.
So if you want to go in somewhere after getting a price quote and scheduling a time and then show up and get nothing in return but rude customer service and se eye rolling… Then THIS IS YOUR PLACE!
I’m beyond upset, mad, and frustrated. And they just lost customers. And 3 vehicles. My husband won’t be returning here again.

I have many places to buy tires around Cypress from Discount, American Tire Depot, and Costco.
I settled on Big O Tire in Cypress because of the customer service and support, and the competitive prices for maintenance. Become a VIP and get additional perks.
If you decide to buy tires or do maintenance, make sure to set an appointment on-​line. They always will take walk-​in or drive-​in. How long it takes depends on how busy they are when you «drop in». Appointment guarantees your vehicle will get in before drop-​ins.

People were courtesy and they kept my car clean. But these tires are crap. My car went from a smooth ride to rough. They said give it time… not true still rides rough. Very unhappy and disappointed. I will never do business there again.

Nice to your face. BAD to your car. Liars and very unethical… Choose another shop. NOW!

I have a habit of checking things over myself after I had a bad mechanic experience in the past. We took our Excursion in for some work and, when we got it back, I thought the tires looked a little low. I checked the pressure with my gauge and they were all at different levels. The pressure levels were: 48, 46.5, 44.5, and 40 psi. They are supposed to be at 50 for the front and 55 for the rear. I checked the paperwork, and they claimed that they inflated them all to 65 psi, so either they were lying or I now had 4 tires that were all leaking air at different rapid rates
I took it back to them for that and because the steering wheel was off center from the previous days alignment. They refused to even check the tire pressure and told me that they inflated them to exactly what the door says, even though the paperwork nor my pressure gauge matched the door sticker.
I drove down the street to another Big O Tires (in La Mirada) where a fellow named Andy helped me. He confirmed my own tire pressure readings and inflated them to the proper pressure.
So, if you are looking for a Big O Tires to go to, do yourself a favor and go to the one in La Mirada. The one in Cypress has workers who have both lied to my face and lied on their paperwork. Who knows what else they might be dishonest about.

I was in dire need of tires! I called so many places that kept quoting me $ 600 out the door which was crazy to me. I finally got around to calling Big O I must say I’m glad I did. I was told over the phone it would be $ 355 out the door for the four tires I needed. I was sold after that because that’s the best price I could find. Once I arrived I was immediately greeted the guy walked me inside. We got to the register and came back with a final price of $ 351! Of course I was happy. He said it would be an hour and offered me coffee. I waited in the little waiting area where they have magazines, a tv and a vending machine with sodas. My hour was up and my car was ready. I should’ve inspected it, but I was in a rush and didn’t. I got home and noticed my hub cap was cracked. The reason why I gave this place three stars otherwise it would’ve been 5!

Please pay no attention to the reviews posted prior to the new management team taking over in May, 2014 because, believe you me, I would have been the first one to agree with the negative feedback, but things have changed considerably.
Sunday, November 16^th, 11:30am, my New Orleans Saints are losing to the Bengals, so I decide to get out of the house and go to Cypress Car Spa at Valley View and Cerritos in Cypress to get away from the impending defeat, which worked out just fine except when the guy says my car is clean and ready, the front left tire is now hissing and leaking air which was not the case when I brought it in 30 minutes ago.
After much back and forth with the car wash people playing stupid to get out of any responsibility, I rip out of there and pull into an open bay at Big O Tires located right behind the car wash… that’s where I met my new best friend Boo Boo, he says yes, they’re open and no problem, he’ll fix the valve on my tire and that this happens all the time with that car wash, something about the way their tracks grab the tires and bend the valves and the owners at the car wash are well aware of this.
Anyway, Boo Boo was so kind and welcoming with a great, genuine smile on his face, he jacks up the car, takes off the tire, takes it away, repairs it with a new valve, puts the tire back on and says, «there you go, no problem».
«Thanks man, how much do I owe you?»
«Don’t worry about it, happy to help».
«Wow, thanks brother, that’s very kind of you».
I asked about an oil change, he sends me inside to talk with William and Kyle, who inform me that they’ll knock off $ 10 since they are trying to bring back their customers and repair the reputation of the shop from the previous managers.
They get the car up and tell me they’ll replace the motor mounts for a really great price, which is something I’ve been wanting to do but haven’t found the time but remember, this is a football Sunday in November and I’ve got as much time as they do today, «so, sure, go ahead»!
Outstanding service by Boo Boo… fair, knowledgeable and competent management by William and Kyle and I was back on the road by 3:00pm just like they promised me… but the Saints still lost!