Cypress Urgent Care

Our somewhat frequent, necessary visits are always very good. We just have to give another YAY and 5 stars once again to employee JUAN, with his warm smile and caring friendliness. The Doctors here are always efficient, thorough, and nice to us. The front-​desk girl who checked us in this time also deserves 5 stars for her smile and friendliness! Sincere, yet professional, kindness and service are so appreciated, and they are the norm, at least to us, here at Cypress Urgent Care. THANK YOU for being our Urgent Care center.

I have been here twice. Both times everyone was friendly and the wait time was not bad at all.

I had a great experience here. Everyone was extremely helpful and efficient. My wait time was non existent since I was immediately called on as soon as I arrived. I appreciate the punctuality of the entire staff. The doctors there were also very warm, friendly, and answered all my questions beyond my expectations. The chest xray was done before I knew it. The price was very reasonable and I would definitely recommend this urgent care to everyone. Special thanks to the clinic supervisor who was there at the time for expediting the process and getting me the service I needed done immediately. I will be back! Thank you and keep up the great work!

My family and I have been here several times but this is the first time I have left a review. The previous visits were fine, just that. The front desk staff and nurses are friendly but you only see the doctor for one or two minutes tops. This visit, they asked for a $ 50.00 «co-​pay». My insurance doesn’t have a co-​pay. I pay the contracted rate AFTER they bill my insurance company. When I called to ask about this, I was on hold 20 minutes, and disconnected twice. Once I got a manger on the phone, «Patty» she said it isn’t a co-​pay, it is down-​payment because I have a large deductible. I have had this insurance for 9 years and have NEVER been asked for a «down payment» from any doctor’s office, emergency room, hospital or urgent care, including Cypress Urgent Care. While on the phone with Patty, they disconnected me again for the third time. With so many urgent care options to chose from, I’ll spend my money elsewhere. We won’t be back!
Update: 06÷01÷16: The business owner messaged me and asked me to call two different people to discuss what happened on my visit above. I called the first number and was told, «She’s not here right now, you can try back». Then, I called the second number, was on hold for 5 minutes until the phone started ringing again and someone answered and asked who I was holding for and was told, «oh, you must have called the call center» and then went on to tell me if my call was important, she could text the person I was calling, but that she was off today and the rest of the week. More poor customer service. I won’t give this business and the people who work there the opportunity to treat me poorly again.

Very impressed with how nice everyone was. Also loved that I could wait the 3 hours at home and get notified via text.

The In office visit went fine and the nurses were extremely patient with my daughter who was in a lot of pain and terrified of needles. However, what’s the point in going to a doctor that says they’ll phone a prescription to your pharmacist, but never do? Appt ended at 1pm, went to pick up the prescription at 6. Still hadn’t been called in so my husband drove back and they assured him they would right do it then. The pharmacy just closed at 9 after spending the last 15 minutes trying to ask them to send the prescription. So, now I’m here with nothing and a sick kid because they can’t be bothered to do their job. Don’t come here.

Got a discount from cypress high school for a sport physical test. I called a week before for an appointment but they said just come anytime between 9−6pm.
I got here by 2pm and had to wait for an hour before getting inside for simple checks. Again, I was put into waiting for another hour for the doctor to finish checking.
It was awful waiting although their facilities are pretty nice and comfortable. It is better to set appointment for the physical test, so patients don’t have to wait.
They should be treated like other kinds of illness.

Last Sunday 5÷22÷16 was the 1^st time I ever had to visit an urgent care facility. The call center rep was very friendly and inviting (i called to confirm they had an x-​ray machine at the facility). Her name was Vivian; it was her personality that made us comfortable enough to visit the facility. They accept walk-ins…new patients.
The front desk personnel were professional and amicable. We didn’t have to wait too long (maybe less than 40 minutes). The X-​ray tech, Juan is AWESOME! I had injured my toe, and he got a wheelchair for me — so I didn’t have to walk … just a few steps down from the examining room to the x-​ray room! He was very caring and had lots of patience with me; told him it was my 1^st time ever visiting an urgent care.
He took the x-​rays; made sure my foot was positioned properly and made sure the images were clear for the doctor. He made the experience comfortable for me. He carefully wrapped my toes (fractured phalanx) and fitted me with the boot. He was nice enough to give me an option of using a boot or shoe. He wheeled me back to the examining room again! :-)
Dr. Onyekwulije was to the point! I like that; he explained that I had a stress fracture. He even showed exactly was he was looking at on the x-​rays! Today, Monday 5÷23÷16, they even made a courtesy call to make sure I’m ok and/​or had an questions.
Overall, I would recommend this facility. Yes, it was the 1^st one I have ever visited and have none to compare, but my experience was pleasant and I would go again … if I had an other urgent care issue.
Thank you, Cypress Urgent Care… especially to Juan! :-)
~ roxane

This morning, I was experiencing an anxiety attack, due to being unable to sleep for several days. I did not think this would be something an urgent care Center would help with, so I called mid-​attack. They were genuinely concerned and asked me to get there right away.
I was told it would be a 3 hour wait when I arrived, but I was visibly shaken up. They immediately rushed me to a room, as they could see the full waiting room was making things worse. They even sent in the doctor before they had a chance to get my vitals.
The staff was absolutely wonderful, and I will come here for all my urgent care needs. Even if the wait time is 3 or more hours, I will wait to be seen with no complaints.

Super fast and friendly. I was quoted an hour and a half wait time. After filling out new patient paperwork I only waited about twenty minutes. Everyone was super efficient and I was diagnosed and had a prescription for the problem.
The best part was that they accepted my insurance (medi-​cal, caloptima) UrgentCare clinics never accept my insurance so that was great! They even checked for me over the phone before I came in.

I know but this urgent care more often then I end up at my own too busy doctors office. Every time a come taken that, the nurses, and the doctors are nothing but professional and kind. I often feel they are more thorough than my primary care physician. Sometimes waitscan be a while, but they will text you 20 minutes before your appointment time if you ask. More often than not, the wait time is less than what they tell me when I walk in. I highly recommend this urgent care facility if you are in need of timely and thorough care.

I first visited this urgent care when one nearer my home was closed at 8 p.m. Cypress Urgent Care is open until 10 p.m., which is often when urgent care is needed. My first and second visits resulted in a needed prescription, and fairly prompt service, even though the waiting room had several patients ahead of me. I did not feel rushed either time, and feel that the doctors took time to listen to me.
I would recommend this urgent care to my friends.

This Urgent Care was friendly quick and did a fantastic job I highly recommend this place

I have been here two times and it has been a good experience. I came in today 3÷22÷16 and had Jaun for my nurse and he is the best! Very friendly and professional. If you get him you will be in good hands. He actually cares about his patients needs.

My finger was cut so deeply that I had to get stitches and a tetanus shot. I called to ask if the provide these services and if they accept my HMO. The young girl on the phone was sweet, and confirmed that they do. When we arrived I was impressed that it was so clean. The staff was so nice. and patient. My husband was cracky with me but Juan, medical professional, cracked a joke that made my hubby laugh. I was treated with care and kindness. I felt dizzy and the staff tried to make me more comfortable. The Dr was skillful. He told me every step of the way what was to happen next. I am grateful for their help. Although my finger is in great pain, I am so glad I visited this urgent care. I will be back for my folllow up in two days, Doctors orders!

I come here instead of my regular Dr. This place is the best and they even call and check on you to make sure everything is going well after they have seen you.

Good urgent care place to go locally .
I was sick and needed to go an urgent care.
Went to this place and the doctor diagnosed my
Illness correctly and I am cured completely now.
My primary care physician gave an appointment
Only 3 weeks later. I would recommend this place.

Serves its purpose.
Called in earlier and the rep was able to verify insurance over the phone (nice!). They have XR too.
Brought a family member in and was in/​out in 2 hours. Clean facility but waiting room only allows for ~15 people (gross when people are coughing close by). They have a screen that tells you how many people are in front of you. Dr. Was speedy and kind. Didn’t need anything so the visit was short and sweet.
Will likely be back.

I’ve been here Twice!
And I like it. I see more than my own HMO Dr.
Quick and easy. I have no problems w/​them
Girls are smiling just teach Juan to smile I know he had one under there somewhere he’s a cool too. Just has his work face on which is cool lol
Heck w/​my Dr. I’m coming here for everything. Plus it’s close to home

This place is expensive If you don’t have insurance its going to cost you a lot i think I heard the lady sat160 for consultation. I could be wrong but still. if u have insurance I guess its an okay place. lucky I got everything paid for so that wasn’t an issue for me
The place was very clean
They are open till 10 so that’s good
Receptionist seem okay
It was just an okay place
The thing I didn’t like is they seem like they didn’t care about the patients just the money I didn’t get that connection with them its more like a get in get out kind of place .they didn’t even introduce them self to me all they said was here do this now do that okay now bye.
I’m just glad this isn’t my doctor