Discount Tire Store – Cypress, TX

Yesterday I took my bent wheel to this Discount Tire location and spoke to Sergio Villegas and i showed him my wheel and tire and he immediately told me my wheel was too bend and there was nothing he could do to fix it, and he told me my options were going to be to go to the dealership and get a $ 700 or more wheel or he could order me a new one that would cost about $ 300. I told him I found one online for $ 130 and I even pulled up the website and he told no thats not possible.
The kicker is my father took my wheel to a different discount tire location and they we able to fix it no questions asked. In conclusion only go to discount tire if you are a man, if you’re a woman you’re going to get charged an arm and a leg!

I’m a loyal customer and usually get good service. That was not the case today. I arrived at 8:15 and was told the that would be finished in 1 hr. Almost 2 hrs later they haven’t even pulled my truck into the bay. Very frustrating to be lied to.

Great Great Great Service!
Unfortunately, I got a flat tire today, but I was fortunate to live near a DTS.
We all know how we can get flustered when we get a FLAT, whether by a accident (my situation) or other and I am grateful for all the Assistance & Help received today from — Customer Service Rep, George!
He informed my Husband, that my Tires weren’t available, but can be delivered TODAY and to contact him later — the very SAME day!
Even though they were swamped /​packed to the max with work — George still made sure my WHEELS were ready before the end of the WORK DAY!
TO me that is SERVICE and I would continue to give DTS my Business in the FUTURE — hopefully not too SOON of course, but in the near FUTURE! :)
Thank you George and DTS for taking on my ‘TIRES replacement JOB’ today — much appreciated & DTS continue to excel with the Great Staff and Service given!
KEEP UP THE GREAT WORK!

I made an appointment online because it was close to work and I would be able über it back and forth. The only problem was that I wouldn’t be able to pick up my car until 6 and the location closed at 5. I only needed to replace a blown tire and my online quote was $ 148. I make it on time and after having them assess and requote, I walked out with all four tires replaced for $ 263. TALK ABOUT AWESOME!!! The best part was that they waited for me until I made it back around 6:20. Amazing service!

I have had 4 cars services here for tires. I just had a flat on the beltway and drive it in here donut and all. Saturday afternoon at 3:45 and they are packed and the wait is surprisingly low. Bud handled the transaction and was professional and not pushy. I took 2 of the less expensive tires and bought the warranty like I always do. That warranty has saved me lots of money in the past so why not. No one likes to have to buy tires, and usually this is not a planned event. They made it nice and easy and even repaired a tire for free that I was not replacing. Great guys.

Great customer service!
Great prices!
Great employees!
I’ve used this location for tires on all our vehicles. Always a great experience. Never had a long wait time, they’re quick yet thorough. No problems with warranties.
I went in with my daughter today, we were made aware today that another Discount Tire store location put 3 incorrect sized tires on her car a couple of months ago. We went to this location (my local go to store) told them about the error, they immediately offered a solution that included 4 new tires (better brand and tire than our original ones) and put them on right away even though it was almost closing time. Again, great customer service. And that’s why I’ll be back.

The always provide the best service. The price is bit higher than some other tire shops but found out they price match, even online stores. I will definitely be back and keep up great work guys.

I do not like here, Tire just a small problem, Go twice, Two hours waitting, Changed two new.

I have been a Discount Tire customer for many years and have purchased tires for all my vehicles. I came to this location because it has great reviews. And also because I have never had a problem with them, but this time everything was going well until I picked up my vehicle I noticed that three of my wheels were scratched on the lip of the rim. I spoke with the manager about it and he said to bring the car back to fix the scratches, so I bring my vehicle back and left it there the whole day (so I had no car for a whole day) and when I picked up the car it looked like they painted over the scratches with a touch up paint from auto zone. What a joke. My wheels were in perfect condition when I came to this business to get tires, which That’s all they specialize in, and now I’m driving around with scratched wheels. I wish they would pay more attention to what they’re doing, and maybe handle their mistakes in a more professional manner. I did not receive an apology for this I guess it was my fault for choosing them for my new tires.

Service was very good. They performed exactly the way they said they would. A little bit pricey and such a small selection of rims cost them a star.

One thing about Discount Tire that is always true; Customer Service. Always a long wait, but you can’t beat free. So, I head over to the Chinese Café.
Woke up this morning 35° and a flat tire. So here I sit with my egg rolls and ice tea.
They have a air station set up for those tire lights that came on due to the freeze. Cool! And the guys in the shop seem to be having fun.
Anything would be better than waiting to fix a flat, but you gotta do what you gotta do.

Awesome! Brought my truck in due to a nail in my tire. Instead they found a staple and that it didn’t damage the tire or require a patch. I was charged NOTHING for their time and service.

I cannot believe how fast I was able to get in and out. I had low tire pressure so I went in for the free air check. As soon as I walked in someone greeted me and met me at the door. Love that! They put air in all my tires and they were just so helpful. I would come back and buy tires from them because of the great customer service!

This place was fantastic. I took my 2011 Sonata in for a full set of tires. The team in the shop work with the energy of a pit crew. High energy, fast service (I recommend making an appointment), and a great attitude. First time I’ve used Discount Tire and I will definitely go back.

Been doing business with discount tire for over 20 years. The number of well beyond-​the-​call-​of-​duty things they have done for me is too numerous to mention here. Discount tire employees have even clocked out to personally go to my wife’s disabled vehicle to assist her. I don’t know how it is that one can not give these guys 5 stars.

I got to this place 5 minutes before closing. The staff hustled to get my new tires on my truck asap. The manager noticed a customer that pulled up after they had technically closed and locked the doors but were still working on the vehicles they had already taken on and motioned to one of his team to get them taken care of anyways.

I’ve had to go to Discount Tire more than I’d like to, but I have to say they make it as pleasant as possible. They are always extremely nice, and even the time I got there very late the day before a holiday, the wait wasn’t nearly as long as I’d expected. That time they didn’t switch the tires around like I’d asked, but they were jumping through hoops to help people, so I didn’t complain. I think they just forgot because they were so busy.

Service is awesome. If the waiting line is long, they have people who come up to you with a clip board and take your order.
When I got to the store I was the 8^th person in line — not counting the two people already being helped. I had two tires replaced and was in and out in 30 minutes. This would have taken me 1.5 hours at NTB. I was pleasantly surprised.

I have used this Discount Tire location before without much problem… until today. II took Clifford (my big red Durango) to get 3 new tires. I replaced 1 a year ago after a blowout at this DT location.
The night before, I went to their website, picked my tires, made sure they were in stock and made an appointment. Had never used the appt. service so I was interested to see how it would work. I showed up with 9 year old daughter in tow for Clifford’s procedure. There was a small line (3 people), but they have a «Pickups and Appointments» line. They had a chart on the wall that showed all the appointments. I was the only one in the middle of the day. Anyway, I got in line behind a dude who was picking up his car. After taking care of him, the guy who helped him completely ignored me and took off. The other guys were servicing the people in the line. Finally one of the fine young men from DT, asked to help me. I must make a note at this point that I was serviced at the same point as if I had stood in line behind all the other people so I’m not sure what the point of an appt. is.
Back to my story, I take him out to show him the 3 bad tires and also show him a nickle size chunk of rubber I noticed missing out of my year old tire. He proceeds to tell me that the chunk of rubber missing from the tire wasn’t a «hazard». He also told me that the tire had only 25% of its tread left and I might want to consider just getting 4 tires. WTF? I’ve only had the tire a year and 13K miles!!! He tells me that he has had a lot of complaints about this particular tire not wearing well. I paid $ 150 for this tire and he says they can give me $ 35 as a trade in.
Ok fine, I just go ahead and get the 3 tires I’ve planned for which rings ups to a nice whopping $ 521. Eff me! What kind of scam is it that they sell a tire that they admit is not up to par and then say it isn’t hazardous when it has a chunk missing???
{inhale, exhale, inhale, exhale} My plan is to take Clifford to the Hwy 6 location that I adore and hopefully have a good experience like Angela S. I’ve already left a glowing review for that location so I will update afterwards.

Blue’s Neglected Tires, Part I
My truck, Blue, is one of my favorite, erm, people. Unfortunately for her, she often gets neglected due to budget constraints. I knew she needed a new tire, badly, but had been procrastinating as long as possible because truck tires can be expensive. Then last week, as I pulled out of my garage, I noticed that old familiar shake of the steering wheel that only happens when a tire is about to go. Resigned to my fate, we took Blue to the nearest Discount Tire.
The news was not good: one tire, which came with Blue and therefore had 90,000 miles on it, was about to blow. Not surprisiing. But then we were told that the other front tire, bought a little over a year ago, was also about to go. What the hell? It should last longer than that. I bought it at another Discount Tire location-shouldn’t there be a warranty or something?
The gentleman who was «helping» us seemed about as interested in us as he might be if we showed up at his door trying to sell him magazines or change his religion. His solution was for us to buy 2 new tires, which was definitely not in our revised hubby-​just-​got-​laid-​off budget. Sparkles the Tire Tech took off the 90,000 mile tire and put the spare in its place. We left, determined to explore other options. Stay tuned…