Arhaus

Same story as everyone else. Custom order, promised mid-​September now it October and we still don’t have a bed. :(
Worst part is that Arhaus doesn’t seem to care. Called today, they said that it was coming and that’s about it. Refund… nope, apparently it’s my problem that the sales person «optimistically» quoted the delivery date (their explanation for why our stuff was late).

I ordered a $ 4000.00 plus sofa from Arhaus in February of 2015. The sofa was to be made in a custom fabric, slipcovered, with down wrap cushions for softness. It arrived in 12 weeks. I was looking forward to having it delivered since my previous sofa had been ruined by a flood and I was sitting on one I had borrowed from my son.
It arrived with cushions hard as a rock, no down fill, uneven cording large cord on one arm and a lesser cord on the other, the fabric was bunched up in a wad in several places and cushions did not fit sofa. They were so tight I could not remove them without assistance. The pillows had 2″ of air space with the pillow inside being substantially smaller than the cover. The inside cover crinkled and makes a sound like paper each time it is used. In short, no one in their right mind would keep it.
I called the store immediately and talked to the salesperson. He suggested I take the pillows out of the cover and jump on them!
Not only am I in my early seventies and had no intention of jumping on them, I could never remove the cover because it was so tight. To make matters worse the first words out of his mouth when I came into the store, since I received no call back from him,
were «if you return it you lose 50% of your money.»
Since then another two weeks have passed.
A «company technician» came to my home, I have spoken with 4 customer care people in Ohio and nothing has been done. Not a word of concern for me, their client who has waited for their response. Each day I look at this sofa my blood pressure rises. To make matters worse, I have been a designer for 35 years and was talked down to with each call.
Still have no resolution — going on week number 5. Worst product and customer service I have ever experienced. More to come. Not even an apology. We’ll see how it is resolved. The one star is for the store manager who actually had the kindness to say «I’m sorry this has happened to you»

Well, I previously wrote a very positive review, but literally we ordered a couch (the one I wrote my review over) on Jan 1^st and it has taken 6 months to get here (we still don’t have it).
We had to call Arhaus, and speak with a million people to get to an answer of when it would be delivered. Worst customer service I have ever experienced, especially given that we have spent thousands, although irrelevant. I sent an email requesting that a true manager contact me to discuss the 6 month couch order wait, and no acknowledgment or reply.