BMW of Dallas

Service Review: I have a BMW 550i that I have been taking here since I purchased it (under warranty). From the moment I purchased the car it has had an engine oil leak that the service dept. could never correct. They have re-​built my engine 6 times and replaced several major components. I had a terrible experience with the engine leak and my advisor — Ryan — who acted put out when I told him the engine was still leaking. His words exactly «I’ve already told you, you’re need to keep putting oil in the engine». Oh yes Ryan, that makes sense, customers purchase an 80k dollar car that they frequently need to pull over and add oil to — RIGHT. Needless to say, I requested a new advisor. This review is actually based on my most recent visit, when the service department behaved in an unethical manner. I brought my car in for a routine oil change and asked to have the coolant flushed since I’m at 50k miles. My advisor called and told me that my radiator was cracked and needed to be replaced immediately. He told me it would typically cost $ 1800 but since I have had so many issues with the car, they could do it for $ 1400. I told him I would need to get back with him and asked if they had flushed the coolant since I needed a new radiator — what purpose would it serve if your radiator is cracked. He said he would check on it. When he called me back he said that they did in fact already complete the coolant flush and that «I could drive the car, just not on a long road trip.» This comment made me feel uneasy and for the first time, untrusting of this service department. I picked up my 550, took it to two other certified BMW mechanic (Loeffler Automotove and Lone Star Bavarian) in which I was told — BMW of Dallas is trying to take you for a ride — your radiator is in mint condition. Now that I know they were lying to me about the radiator, I wonder how much unnecessary pain they have put me through with my engine oil leak. This team is unethical, untrusting and slimy. I will NEVER return to this service department again. I am also calling BMW North America headquarters to advise them of BMW Dallas business practices. Their behavior is disgusting. Although my experience is based on the service department, I will never give the sales department to earn my business either. There are too many honest, reliable, ethical companies out there to waste your time here.

I had a service issue with my car, Jason the general manger was so helpful. Really nice to work with someone who cares about customers. I’m coming back for sure!

Their management is horrible. I’m trying to resolve a extended warranty refund issue with them for a year now, with no luck

After returning my car to the dealer (another trip to Dallas) we found out the service department failed to refil my car with coolant or to burp the lines for air. I am lucky this did not result in ruining my engine; the only reason my car made it back to Dallas from Fort Worth was my husband put coolant in the car before I left. When I got there I was told they did not have a loan car available (they found one quickly). I will say they were polite and tried to resolve my problem and did fix the car the second time. However they cost me a day of work (500.00) plus the cost for the repair (600.00). Frankly, a refund would have been a good idea. At this point I would not buy another car or have my car repaired here.

Had a flat while in town for work. Vincent helped me out once I had the car towed to his dealership. He understood that I needed a tire ordered quickly so I could get back on the road to Austin. He went out of his way to make sure all my needs were met. This customer service is part of the reason we buy beamers.

I’ve been to BMW of Dallas at least three times for various service issues, and I’ve been treated really well! I’m always greeted by someone when I pull my car through their service garage and my service representative works through my issues with diligence and care. I’m quite shocked at some of the negative reviews regarding their service. I’ve owned a few BMWs and have been to various BMW dealerships around the country to service my car (see my reviews). I think they have quality customer care, and I would recommend servicing your BMW here.
BMW of Dallas could have a nicer lounge area with more beverages and food options (my old BMW dealership in Lake Forest, Illinois had probably one of the nicest car lounges I’ve ever been to). But that’s just me being super picky. Otherwise, I’ve been very pleased overall.

Will never buy a car or have my car repaired here again they r thieves !!! They told me several things needed to be replaced that didn’t need to be offered an alignment that I just had done elsewhere. No stars here don’t get taken advantage of and steer clear of this place.
Not a chance Molly after I called and talked to your service manager there and he never admitted to any mistake on your part only justifying why you tried to overcharge me for work that didn’t need to be done.

This was a few months back but I had a flat tire in Mesquite so I had it towed to the dealership since that was the closest one the day it got towed I called ahead of time to let the operator know I was getting it towed to them. She said she would let the service department know I was going out of town so I called 3 days later to the service department about the status of my car the person who answer the phone said he had no knowledge of my car even being there he said are you sure you had it towed here I said like yeah he said because we don’t have any keys or anything he had the audacity to tell me to call the tow guy and ask him where he took it and basically look for it my self when it’s he there own lot. In my mind I was like what a lazy ass hole I’m out of town it’s in your you go look for it then he said he will have the service manager look for it and the keys after leaving him a message he I guess he maybe fount the car and keys but left it own some other service advisors desk and didn’t tell him what needed to be done so it took like a week to get a tire replace good thing I was out of town. But if you have a service issue these guys in the service department get salty and give you an attitude like your at fault they need to get all new service department ppl with a professional staff, these guys sound very uneducated and ignorant when customers are paying top dollar for these kinds of vehicle we expect the best customer service all the warranty is covered by BMW so what is up their ass? Don’t work in customer service if you don’t know how to speak or deal with the public In a professional matter!

After I wrote my original review I got a call within the hour from the General Manager Jason Kopp telling me that they would make this right. So I went in to the dealership twice and drove cars. They had nothing really similar to the car that I had purchased so I finally said that I would be fine with another model they had (asking price was $ 2500 more than my car’s asking price). I was told they would work really hard to get me the best deal possible. Then they sent me the note with the price. Although I had negotiated $ 3k off the price of the car I got they wanted me to pay full asking price this other car which amounted to me paying $ 5k cash, they insisted they had no room to move whatsoever. Then they begrudgingly said they would take off $ 1000.
Meanwhile, they had already marked the car down on their website to $ 600 below asking, so essentially after selling me a lemon and forcing me to spend hours of my personal time at the holidays in the dealership they offered to take off $ 400 off for my trouble. Anyone who has ever purchased a car knows that is a total joke and the kind of game playing bullshit that makes people dread the car buying process.
I would be happy to meet them in the middle on something that wasn’t constantly in the shop with a fuel pump and drive train problems. But instead they seem to be hell bent on punishing me for buying a car and calling them out on not having certified it properly. I will continue to push and will file a Lemon Law complaint with the DMV as they don’t seem interested in offering me a reasonable solution. It’s really a shame given that BMW in general is known for great customer service and this particular location seems to have a very different customer philosophy.

I can’t believe I’m forced to give a 1 star rating to this dealership/​service center. New to Dallas, today was my second attempt at having my 2015 328 serviced at this place within the last 6 months. They are an ultimate fail in customer service. The most unprofessional service advisors, nickel and dime, condescending, cocky bunch of folk I’ve eve come across. Today my new car shut off and provided a «transmission failure» at a red light. I guess that wasn’t enough for these folks to deem it worthy of a road hazard to offer a loaner car. Having the damn thing towed to Arlington. I won’t step foot into this store again. Save yourself time, without an appointment. You won’t get anywhere here.

I called ahead of time and spoke to a gentleman named J.J. about a 325i that was a reasonable price. J.J. Called me back and let me know the car was still here. I asked him if the car was ready for show, he assured me it had gone through a thorough BMW inspection and detail. I said I would come in. He said he had to deliver a car to Houston so I’d be dealing with Mr Marberry. I showed up… Receptionist and greeter assured me they pages for Mr Marberry. 20 mins goes by and still nobody. I get a phone call and I explain I’m in the lobby waiting. I get escorted to a car that is filthy and a big sticker stating car is not for sale. Unprofessional BMW dealership and staff. Do not do business here at BMW of Dallas.

Disclaimer: I’ve never owned a Lexus. I have owned many BMW’s, Porsche, Lamborghini, and a Mclaren — but never a Lexus. Perhaps one day I’ll be fortunate enough to drive the pinnacle of Toyota manufacturing, but until then I’ll have to drive poverty euro cars.
I’ve bought 5 BMW’s and a 911 from here and the one practice that has remained constant over that time span and the leadership changes is that I still have to walk from the entrance to wherever I’m actually going. How hard would it be to acquire a golden chariot propelled by trained badgers? Wouldn’t that be something? They sell $ 100K cars here, how hard would it be to get a Golden Chariot and train a Badger? American Badger would be fine, I’m a reasonable enough consumer to forgive them for not investing in the African Honey Badger, lets not get carried away.
The carwash. Let’s talk about that carwash. I snuck a look at it and noticed it was connected to the city’s water line! How can this be? You pay $ 445 a month to lease a 3 series and you wash it with municipal water? But that’s filtered and treated poo water! I’ve always envisioned it was plumbed with a hard line directly to the Evian pipeline. But city water? Call me mystified.
Looking past all the failures, disappointment, and being underwhelmed they have done one thing right. I received my double park at 52 degrees sideways over two handicap spaces placard a few months ago.

Not a fan of what I saw here. As a Lexus customer, proud and happy to stay with them.

tried to sell me a car with noticeable body damage.
acted surprised, that it was there. Of course, they knew it was and tried to slip it past me.
Unethical sales tactics. Beware

I will never service my cars there again or make any future purchases from them. I would tell you to take your business elsewhere also. Over dog hair that was left in a returned loaner. I have had the privilege of driving several loaners and have never been in one that was clean much less even a wiped down front window!!! I could understand if my dog had damaged the vehicle or used the bathroom in it, to lose over a 100k in business over vacuuming up dog hair is ridiculous.

I’ve updated my review as I’ve had another service. This last service resolved two of my major reasons for my lower review previously.
First, I called to get a regular service appt with less than a weeks notice and did not expect to get a loaner car, but one was available which surprised me and made it much easier than waiting around for rides/​fixes to occur
I got another representative I haven’t had before but he was excellent and got the work done within the time frames he stated given there were no surprises that were found, so there was/​has been no excessive waiting to hear back about me car
The improvement from previous experiences were very good.

When you purchase a vehicle you’re in a long term committed relationship. It’s the greeters and salesperson’s job to make that person feel valued and appreciated upon entering the dealership. And if you don’t feel that upon entry, turn around an leave.
When you walk in BMW Dallas you’re WOW’d by all these high-​end BMWs on the show floor ONLY to be disappointed with the LACK of interest in anyone selling you a car. Employees were walking right past me, never spoke. Finally, I guy came over to see if I needed help but was quick to tell me he was in the middle of closing a deal on two cars, but was waiting for his customers to come back after they had lunch. Enough said.
I’m use to Sewell service and it looks like I’m headed back down the street to continue my relationship.

This is my first lease and I custom ordered my mini exactly the way I wanted it. Catherine went above and beyond to help me get exactly what I wanted. She is passionate about her love for mini’s and knows the cars inside and out! I had a great experience with everyone there and couldn’t be happier with my mini

I’ve been in a Mini since 2001 — not only because it’s a great car, but because it’s a great company. The people who work at Mini are knowledgable, helpful and have a passion for these cars just like the people who drive them.
I have always had a good experience whether buying or leasing… and luckily I’ve never had any issues with any of my Mini’s — so the servicing department has only ever needed to do the basic maintenance that is part of driving any vehicle.
The overall showroom is modern, and fun to hang out in — there are so many new body styles to look at, plus their line of Mini accessories and clothing make it enticing to get fully decked out and just leave everything behind to become a rally racer… or at least look cool as you cruise around the city.
Great cars. Great people. Great experience.

Update! sales department is still great! Service department is not, Took my car in for a minor warranty issue, poor communication, way too long to fix a minor issue and returned my car dirty and unwashed.
Also, finance tried to mark up the factory extended warranty over what BMW showed on their website. The guy played dumb until I showed him on BMW website. If you buy here, I recommend you take your service elsewhere and be careful with any extended warranties you my buy.
BTW, I did buy a second car from them and very please with my sales experience but will go elsewhere for service.

I have continued to visit this location for the service department. I work with Vincent when I’m here and he is great. He makes the experience so good. I think they have some people who just don’t like their job. But there are others who do a good job and treat you very well. Vincent is one of those people.

Aside from some miscommunication regarding special interest rates for a CPO Elite vehicle, and unnecessarily long wait times for the financial paperwork to be processed, my buying experience at BMW Dallas was great!
My Sales Advisor, Otham, went out of his way to pick me up at the DFW airport after my flight into Love Field (blocks away from the dealer) was canceled, and didn’t even hint at being inconvenienced.
The car was delivered as described, clean and detailed, no issues, and so far I am absolutely loving driving it!

Classic BMW it is two football fields from my house, however I choose to go to BMW of Dallas because of the service the cashiers i& the salespeople
I recommend my service advisor Vincent Hudson

Overall, we really enjoyed the experience shopping for a car at BMW of Dallas, though it got off to a rocky start. We walked into the showroom and were ignored by 2 – 3 employees who walked by us without so much as a glance… Nice customer experience for a high-​end dealership! Star deducted accordingly.
Eventually we were greeted, and met by our salesman, David, He was fantastic, from the test drive, through negotiations, through the purchase of our car. He was friendly and attentive and worked with us to make the deal happen. Overall, a really good experience.

Don’t sign any additional warranty coverages, it’s a scam. You can buy any of the «protectants» at any autostore for $ 15. Then when you try to cancel the warranty the next day, it will take over 4 months at the cost of $ 600 and many repeated and unreturned phone calls to the dealership, to the third party warranty provider, and to BMW Financial to see if the cancellation has been processed.
I leased the car 1/​14, requested the warranty cancellation 1/​15, and as of 4/​9, I was forced to pay an additional $ 600 for the warranty I requested to be cancelled. As of today, all calls made to Brian Lloyd (the finance guy), who has returned only two of twice a month status update calls, have been met with a «the warranty cancellation is still being processed».
I would reccomend my salesperson, Curt and everyone else on the staff except for Brian in finance.
Just called the third party warranty provider and they have not receieved a cancellation notice from this dealership, so Brian Lloyd is not only a scammer, but a liar.
I would like to mention that the rest of the staff resolved my issue quickly and with no trouble.
The situation was resolved with a formal apology from Brian and the cancellation was expidited, so I’m amending my review to 5 stars.