Park Place Dealerships

From the moment we met to discuss the new 450GLS, Jay Serio demonstrated a tremendous amount knowledge and patience (3 hours worth!) in answering all of my questions. He made the process of getting a new car fun, comfortable and easy. thank you Jay Serio and Park Place Dallas, you are an impressive operation!

Purchased a E-​350 from Bryan Chaffee and he was great! Very friendly, very informative, not pushy at all. It was a very good, smooth buying experience. Brian handled the transaction from start to finish and I didn’t have to even talk to anyone else which I really liked. He’s contacted me several times after the sale making sure everything is going well with the car and to see how I like it. I will definately go back to Park Place and use Bryan again when I get ready to trade my car. I would highly recommend him and Park Place to anyone.

Very bad experience working with this dealership. I needed a new key for my car. I towed my car to this location yesterday. Brent told me I had to have DL and receipt of registration. I told him specifically I will go get all documents and return the next day. I spent the whole morning getting the documents and drove 30 minutes to the dealership and Brendon told me the key was ordered because they were able to pull the registration in their system. It’s 11am. I didn’t get to do any work! A simple phone call from Brendon could have avoided the whole situation. I could have been productive. Don’t recommend this place.

I had John Sheperd as my sales guy, and he was great! Did he try and «sell» me a car? Of course! That’s his job!
I told him what I could afford to pay per month, and that I absolutely could not budge on that number. (This, by the way, was not a tactic to get the lowest price… that’s literally all I could budget per month for a car payment). And guess what? He came in $ 2 LESS per month than what I requested!
I got a great car and had a great experience purchasing one. Believe me… I was not purchasing some $ 50,000 car… I was definitely at the lower end, but I was treated as their most valuable customer. John definitely got a lifetime customer out of me!

Thanks to Bryan Chaffee I had the most amazing car buying experience ever! He went over and beyond to insure that everything was in perfect order when I arrived to purchase my car. He handled the price negotiations in a very professional and timely manner, so it was very easy to finalize and close the deal. He is extremely knowledgeable and very easy to work with. NO SALES PRESSURE! Was truly the most fun I have ever had purchasing a car! Thank you Bryan Chaffee and Park Place Mercedes!

Many thanks to Austin in the Service Dept for his outstanding efforts to take care of us. We had a very unpleasant experience at Mercedes of Plano and had our vehicle towed to Park Place for service. We felt we were given fast, thorough, and polite service. Unlike the Plano location, everything that we were told over the phone was exactly what we received upon arrival: pricing, timing, and policy. Park Place Mercedes has earned a customer for life as well as a lifetime of referrals. Thank you for turning a terrible experience into a wonderful experience!

First let me say that they take great care of you while you are there. Coffee, snacks, mini offices to work, tv. I’ve been a customer for years — I bought my 450 GL new here and while it was under warranty, I would have given it great reviews. BUT THE MINUTE MY CAR WAS OUT OF WARRANTY… everything changed. (well, not everything. they still gave me free coffee and snacks).
OK — pay attention here because this is important:
THEY FLAT OUT LIED TO ME ABOUT NEEDING A SERVICE. My break lights came on so I took it in. The service rep took it back and said it needed about $ 670 worth of repairs. (I can’t remember exactly what he said the problem was). I was shocked — SHOCKED. My breaks were not that old! I asked the service rep if this was unusual and he said not at all. He said that as soon as Mercedes are out of warranty, they start to need work and it can be expensive, since they are, well, Mercedes. But I like to keep my cars for years — they become a little like family to me. So I ask the guy, «What do people do when all of a sudden they have all these huge repair bills?» He laughed and said «OH THEY BUY A NEW MERCEDES». I knew I was so screwed. So screwed. But it gets better — He said that my particular car has a several thousand dollar «camshaft-​related» problem that shows up after a while, so he suggested that I sell it before it happens.
My head was about to blow!
I thanked the service man (out of habit– not sure what I was thankful for, but I guess just being polite), and left. I went home and did some research because I didn’t just fall off the turnip truck, and found out that, yes, my model car does have this issue and it is expensive to fix if it happens. But it can take a long time for it to show up. I also tracked down a very reputable Mercedes repair guy and took my car to him and told him the brake lights were on. He took it back and I waited about 10 min. He brought me out to the car and had me get down on my knees and showed me the brake sensor. He said that it just needed to be adjusted and that THERE WOULD BE NO CHARGE FOR THAT.
PLEASE PLEASE if Mercedes tells you that you need expensive repair work and it’s not covered by warranty, get a second opinion if you care AT ALL about the cost. I say this because there are a LOT of people who apparently don’t think that this can happen to them or don’t care if it does.
I thought about giving them 2 stars for the coffee and tv, but I got coffee at the other repair shop too. So 1 star it is. And if there was a negative star, they would get it. Because that is a LOT of money they tried to screw me out of.

Took a test drive with Jay S and he was very knowledgeable about the new 450GSL that just had come in. I compared it to the QX80 which was a nice vehicle but not quite the 450. My wife and I pay cash for our vehicles. Long story short the funding from investments would have dinged me with a large withdrawal penalty. Jay was extremely professional and with out reservation I recommend you ask for him if you visit.

I raved a year ago about how amazing Park Place was when I bought my GLK with Bryan Chafee and I’ll rave again. This time around I’m raving about my 1 year service. I want to thank Brandon for being so efficient and polite. I have come to expect nothing less, Park Place, you’ve spoilt me. 100% bias towards Park Place. Bryan– still enforces his excellence through being a great advocate for my husband and I. I can’t say anything negative about this dealership, sales and service is excellent. Thank you Park place!

Ah yes. The epitome of sleazy car salesman tactics.
The low down:
These people are looking for suckers and granted there are plenty out there. I just get offended when they try to undermine your intelligence and honestly it’s equivalent to slapping someone in the face. Ted single handedly lost our business for pulling out his sleazy car salesman tactics. We went in to lease a C300. Found a potential car and they offered it to us at $ 920 a month for a $ 46.5k MSRP! LMAO! We have over 800 credit, get that crap out of here. With hours of negotiations they went down to $ 700 something, then $ 600 something, then $ 595. We did our research and we know other people are getting a much better price for the same MSRP. We know we can get more, but we were at the point like fudge it! We’ve been here way too long (5 hours). Then we said ok, but we want to pay acquisition fee up front. Ted said that’s impossible. I was like are you sure, I swear you can! He then said no it’s never been done you can’t pay acq fees up front. He then said all of his finance colleagues in the back said the same thing and they used to work at Sewell. That didn’t sound right to me, so I pulled out my handy dandy cell phone and did a quick Google search. Turns out that was a lie. You CAN pay it up front! So I said (pointed to my cell phone) umm Ted looks like you can. Boy did he change his answer immediately and he looked extremely flustered. At that point I rather not deal with this clown. You don’t flat out lie to clients to squeeze out money. That’s wrong!
Dear Ted (sales manager),
People are a lot smarter than they used to be because of this thing called the «internet”(insert Dr Evil quotation gesture). Lying loses customers!
Buyer Advice: When leasing or buying. Be smart, do your research and check out forums.
is a great source. Mercedes (the company not park place) sets standard money factors, residuals, and gives out incentives. For example in the month of March, Mercedes has a spring incentive for $ 1500 on C classes. The dealership will get reimbursed for this $ 1500. There is no reason why you can’t mark an extra $ 1500 off MSRP as the dealership will get reimbursed. Also, do yourself a favor and download the Leasematic app. I believe it’s $ 1.99, but it can save you thousands. Understand how the numbers work before going in, it’ll save you a bunch of time and you’re able to call BS if your numbers do not match their offers. And always always ALWAYS ask for the break downs!
Conclusion: Everything worked out in the end! I went to Parkplace Grapevine Mercedes and got my car. I worked with Mara and Alejandro, which by the way did an amazing job AND they were able to give me a much better deal. I highly recommend them! I live in uptown and the extra drive to Grapevine was well worth it. The Grapevine sales manager even apologized on the bad experience we had in Dallas! Go Grapevine!
The experience with Ted left a terrible impression on the Park Place in Dallas. I will never buy a car there nor recommend their service to anyone.
*********************************************
… In response to the dealership. That is not what happened. We wanted to pay the acq up front and Ted lied and said that wasn’t possible. In the notes from Grapevine it even stated they were letting us pay acq up front. We only went to your dealership because it’s close by to where we live. You have access to our files, look at the deal we got from Grapevine. Not only did we complete a deal at Grapevine, but they DESTROYED your deal by a long shot. And of course we paid the acq fees and we paid it up front. It sounds like your team is lying to you, go figure. I can only assume now that this particular dealership breeds dishonesty and it’s not just a Ted issue.

Juan in the service department is a total prick. I asked him for a few reasons why my key isn’t turning in the ignition. He repeated five times «I’m sorry ma’am you will have to bring it in.»
He couldn’t even throw anything out there? Battery? Ignition? Total unhelpful arrogant asshole.
I’m giving two stars because others were polite.
Juan needs to go check out a few customer service classes!

«Great overall service»
Let me take a moment to appreciate the effort from Jay Serio’s side towards helping us making the right choice in purchasing our GLC-​300. His unique and detailed way of explaining the major features of the car when we went on a test drive really helped us to understand the car better. No matter how much you prepare, it always helps to see & check out in person how they really work — so his actions helped really well.
He handled the price negotiations in a very professional & timely manner, which helped us again to finalize & close the deal promptly.
The car that we were buying was actually at another sister establishment — Jay worked seamlessly with other company associates towards transferring the car between locations & making it ready, so that we can have the car delivered the same day — needless to say it worked out exactly the way we hoped for.
Jay spent quite a lot of time to explain to us all the additional products in offer from Mercedes, which helped us to make the right choices.
In the end, my wife and I drove out of Park Place in our new GLC-​300, being highly satisfied with the services from Jay & Park Place overall. We are very confident that this is just the beginning of a great journey.
Keep up the great work Jay & Park Place.
Regards,
Deepmoy

I surprised my wife with a new car for Valentine’s Day and I cannot express how helpful Bryan and Sam were in pulling it off. One of the best car buying experiences I have ever had. Professional, friendly, attentive and even after the transaction they were wanting pics of my wife’s surprise moment. Look forward to doing more business with these guys in the future. 10 000% recommend Park Place Mercedes and Bryan and Sam!!!

As a Mercedes/​Smart owner are you used to getting complimentary services at the dealership such as car washes?
Don’t make the mistake of moving to the Dallas area because Park Place will not provide these if you purchased your vehicle from another dealership– not even if that other dealership was also a Mercedes/​Smart dealership.
Park Place– way to go representing the Mercedes brand.

Car wash is so much worse than that of Austin.
Always having to wait an hour and they don’t text you when car

I take my car for service here every time (Park Place/​Lemmon). My advisor Mr. Paul Muñiz is always courteous and professional and is always willing to answer all of my questions. I will continue to take my car here for the excellent customer service I always receive.

Amazing customer service, next level people, and plush waiting rooms with wifi. You get free car washes and on top of all the nice people they have a great coffee bar, snacks, wifi, and magazines to keep you entertained. Highly recommend them!

Very bad customer service. Nobody was helpful or knowledgeable about the Smart cars. Worst customer service of any car dealership I’ve ever been too. We were seriously contemplating getting a Smart car today but they definitely lost our service. Horrible experience overall.

Don’t come here if you want a smart car. We came in to take a test drive and were shuffled to someone who knew absolutely nothing about the cars and when I went for the drive with the sales person we went on a whopping 2 min drive and I made 3 turns in it. I was not given the type of attention I would expect from a car dealership never mind a luxury car dealer. Probably because I wasn’t here for a Mercedes or Porsche I’m not sure.
Came in excited and left with terrible feeing about it. I wouldn’t recommend this dealer based on my families experience today. Really put a sour note on an otherwise great day.
I will be taking my business elsewhere.
Boo Park Place, Boo

I dropped my SL550 off for the first time for service with a dealer at Park Place Dallas. It was a terrible experience. I received my car back filthy and with 34 miles on it. No doubt they were driving it around and ragging it out. The same thing happened with my father dropping off his CLS at the same time so it shows a pattern of breaking the owners trust. When I complained they didn’t even deny it or try to rectify it. They just said hey would look into it.
I will never go back to Park Place Dallas and trust them with my car. I wouldn’t be surprised at all to learn they are farming out their service. How else could you put 34 miles on someone’s car in one day when it’s dropped off for service!!!
A very unsatisfied paying customer

Nedd Ross made my experience buying my new Mercedes the most pleasant automobile purchase ever. He went out of his way to meet my expectations, and I will certainly return to him as well. His assistant Brian Johnson has contacted me numerous times to make sure that I am enjoying my new car, and to explain additional features and amenities.
This was a purchase well worth the money spent. I value the experience as much as I do the product, and I would recommend Park Place to anyone who wants a seamless purchase of a luxury automobile.