Lowe’s

I go to hardware area to get screws for my stool and I place it on counter a guy approaches and He’s like can I help you I say yes and I say I need screws for my stool and handed him my screws and he shook his fucking head like he mad or upset but he was clearly smiling while helping another lady (samecolor) I hate to be treated rudely or less my patience is short and I be got damn. Never coming back here. Just found out he’s the manager in hardware Josh wow.

I’ve been here 4 times didn’t get much assistance at all but as soon as I got ahold of the manager Adam, man did it change!
Made sure I had everything I needed and his associate Ed did a great job. Ed reassured that anytime I come to the store to ask for him and I will be taken care of!
If it wouldn’t have been for Ed and Adam Lowe’s would have lost a customer for life… And with me buying a new home and a endless honey to do list they would have lost a lot of money of mine lol

Lowes had really gone down hill… I think we saw 9 – 10 dogs being walked around a hardware store… I spent more time trying not to trip over a dog or step in dog poop, than I did trying to buy skill saw… What happened??? I must’ve missed the memo.
If you want to fix things, go to Home Depot… If you want to walk your dog and buy a light bulb, go to Lowes…
I wish I could write something nice about the service; however the service really stinks… When you ask where something is, expect them to give you the wrong isle. When you go to Home Depot, they walk you to the isle…
Thanks, but I’ll go somewhere else.

My delivery/​installation was a serious problem. This process started with an in store purchase where I expressed the need for a shallow venting solution, the employee walked to the isle confirmed that the 2 inch telescoping option is what i needed, great! However she put the wrong venting option on the ticket. My delivery was scheduled for friday from 1pm to 4pm. I left work early to make sure to be there for their arrival. I understand about delays but they didn’t show up till 5:50. The guys were nice enough although a bit annoyed at being overworked. They couldn’t complete the install because the sales associate did not include the telescoping 2″ vent. I called that night and expressed that I needed this taken care of over the weekend as I had contractors coming to do renovations and they would be working on the door to the laundry room. They made a service call for sunday morning. On Sunday I called after the first hour of my install window had past and was told that they were busy and had to push my window from 3pm — 6pm, which would have been fine if they would have called me and told me this so I can rearrange my day. I had to call multiple times to get an update, they didn’t show up till 8pm and surprise surprise after an hour they couldn’t finish the install. Claimed they needed another piece that they didn’t have on the truck. They asked me how soon they could come in the morning to finish the install, we agreed to meet (I don’t currently live at the delivery location) at the condo at 6:30am so they could finish before my contractor arrives. I arrive at 6:20am and they don’t arrive until 7:40am. According to the delivery manager one of the installers from the night before complained about all the jobs he had that day and then «called in» that morning, so the 2 guys who came out didn’t bring what they needed to finish the job either. For those who are counting this is three failed attempts. The installers said «we will run back to the store and come straight back, should take us 30 mins» well 30 mins was about 3 and half hours and at this point I finally had to go to work as I was already 2 hours late. I called multiple times was left on hold for 15mins one time and finally the delivery manager came out himself to attempt to finish it. He showed up and was able to finish the install with the original piece that the installers the first time had. I also had to help him install the unit into the closet. That was 4 tires and I had to do half the work the final time to get the job done. I lost pretty much my entire Sunday and took of multiple hours of work to get a simple washer and dryer installed. It baffles me at how hard it was to get this done. I’am renovating a place and am planning on replacing the other appliances and I can’t every imagine purchasing appliances and delivery/​install services after this experience.

Left the store after 20 min walking around looking for help without success, if employees seen you they literally run away from you, horrible customer service

This location is clean overall down the aisles. They were out of some particular parts we needed like swivel casters they had one we needed two, heavy duty vices they only had one in stock and we needed two. So overall I am not gonna say they are well stocked. The layout is a little confusing compared to some other Lowe’s locations. The wood cutting section is at the end of lumber and quite hidden if you don’t see the tiny sign. The guy in lumber cutting, Dakota, was very nice and helpful. The employee helping us in hardware was clueless. The employee who checked us out in lawn and garden was a little slow and not very friendly. Overall this location is not so good. Next time will avoid this location and hit a different one.

Alright, I have to say it, this location has the most friendly and helpful employees of any of the Lowes store that I visit. In fact, I will go out of my way to go to this store.
Recently I was working on a home project and needed a little advice, which is hard to find at the big box stores… but when the first employee did not have the knowledge to help me, he readily admitted it and told me he would get the store manager who should be able to help. When the store manager arrived, she had actually worked on a similar project to what I was doing and was able to offer experienced expert advice that translated to the success of my own project… I am very thankful for that! Thanks Lowes!

Never again. Worst customer service. We spend thousands a year at Lowes to maintain and upgrade our home, but never again. We went in tonight for an exchange and as we walk up to a «customer service» representative (no line), Esperanza just continues talking to a fellow employee. At least she glanced at us while we stood right in front of her. My husband and I just looked at each other in disbelief, waited a few seconds and found another rude employee to help. Unbelievable.

My husband and I bought a full package of Samsung appliances from this Lowes with the help of Miguel in the appliance department. He is the BEST! I have called several times to ask questions about my appliances and he is always willing to help. We also had to change our delivery date about a million times and it was so simple every time.

I am somewhat hesitant to review large chains unless they have something that makes them stand out. This Lowe’s does. They have some of the most genuinely helpful, knowledgeable folks working there. Whoever is doing their hiring, has got to have some sort of magical formula down pact. In any case, I have been living at this hardware store for the past 2 weeks nonstop since moving into our new home. Being homeowners has introduced a whole host of hardware and maintenance issues that we’ve needed to address. The folks here have been able to point us in the right direction to handle these issues seamlessly. Not to mention they have a variety of quality products for fair prices.
They will even go the extra mile to cut (free of charge) window treatments to custom size for you. Best of all, the return policy (should things not work out) are easy peasy. This location has easily become our one stop shop for home and hardware needs.

Worst Lowe’s I’ve every been to. No Ones seems to want to help. They just point to a different department and tell you to «try them»

I usually find what I’m looking for when I come here. I actually prefer this place over Home Depot.
Sales associates are kind and helpful, which is a plus because most seem to be bitter

Great inventory. Staff was very helpful. Manny in Seasonal is great. Cashier very friendly and no wait to check out.

Awful service. Took 2 hours to buy a dish washer. Guy back there «selling» the machines had to call 3 people back to log in to authorize the purchase. Will not be going back.

I ordered a fridge online. They told me the earliest possible time/​date was today afternoon between 12−4pm. While at work, I get a call this morning at 9AM asking if they can change the time to this morning. I tell them that I’m at work and I can’t just leave. They said okay we’ll call you between 12−4pm.
It’s 4:30pm and I have to call the 1 – 800 number to find out the status. The store manager calls me after a few minutes and tells me they will not be able to deliver today. She was not apologetic and did not sympathize. She said the earliest would be later this week. I asked her if they can deliver tomorrow morning and she didn’t have a good explanation as to why it was not possible. She simply stated they have other deliveries at that time. Wow — it made me seem very important.
I’m giving it 2 stars because they did offer 5% off to deliver another day, but it doesn’t make up for the inconvenience. I would not order from this store location again.

Just walked out of the store. Never been treated so rudely when looking to spend a couple thousand dollars.
I went in to look at a refrigerator for my first house. I looked at them all and noticed reasons one of the clearance items was on clearance. The doors were out of alignment. I had noticed one of their nicer Samsung refrigerators had misaligned doors on display. I kindly asked the sales representative who was well into his adult years if there would be any incentive because this exact one had the same issue as a clearance model. At that point he snapped at me and said «This is our display and we do not discount it!»
At that point I walked out of the store.
Lowe’s when someone comes in willing to spend $ 2000 or more on a major appliance treat your customers with respect. Even if you canny discount a certain item answer te question politely. As an educated consumer I know I cannot get everything discounted. That’s money that walked out of your store and will probably buy a refrigerator you have in stock somewhere else!
EPIC FAIL LOWE’S!!!

State of the art Garden Center! I was in and ou in less than 5 minutes. It’s so organized you can directly to the area you need. The prices are reasonable and they have a better selection than the competition. The employees are friendly and knowledgable which enhances the overall experience. Home Depot who?

I like Lowe’s because I dislike Home Depot. I’m not a fan of big box stores in general, but Lowe’s always (well, usually) has what I’m looking for. I dislike Home Depot’s corporate political views, so Lowe’s it is.
I special ordered a fan online to be picked up in this store after picking it out as a display here. Ordering online was super easy.
The problem came when I received notification that my item was available for pick up in the store. I drove 45 minutes to the store… and no one knew where it was. Their system showed it «in transit» with no location given. They were nice and apologetic, and the manager offered to give me a different fan. Though, I didn’t understand the logic there… if I wanted a fan you had in stock, why would I have gone through the effort of special-​ordering this one? Anyway, the manager promised three times that when the receiving dock person came in the next day, I would get a phone call letting me know where it was.
No phone call the next day, so I called the store back. Guess what? They had received the fan, and no one notified me.
I give them 4 stars on items and people being nice in person and apologizing. I give them two stars for actually following up and customer service.

I don’t normally go to Lowe’s — I’m a Home Depot guy, but I had to return stuff I had bought earlier. Super-​fast and easy to return stuff. Looked around on the floor for all kinds of stuff I needed — new faucet knobs to replace the old grungy ones in my apartment, those plastic things that go on the end of your drawers to keep them from bashing in your toes when they fall out of the dresser. All kinds of stuff. Guy working there helped me find some other random thing I needed. Good store — well stocked and relatively easy to find what you need.

It’s a few days before halloween, but nothing is scarier than the employees at Lowe’s haha
I went in today to utilize the «My Lowe’s» 1 yr guarantee on nursery items to exchange a plant that krunked shortly after I bought it. This can happen no matter where you buy ur plants but one of the few redeeming qualities about Lowe’s is that they will actually replace the plant for up to one year. So I decided to test it out for the first time. I walked up to the service desk with a large, half dead plant– kinda weird, I know, but I didnt know how else to prove that I had purchased a dud. Then it truly got weird. The customer service agent told me that to return the dead plant, she would have to scan the skew number. I stood there confused and totally shocked as she proceeds to wave her scanner around the dead foliage (there was clearly nothing else there!). Yep, she actually tried to scan the shrunken leaves. I remained silent. After a moment, she gave up on her technologic assessment of the plant and on her own decided to call the manager for back up. Well, I got my $ 5 refund and although it sounds like a funny story when I type it out, the experience was actually very disconcerting