Enterprise Rent-A-Car

Excellent customer service! We got an upgrade for the same price, and it was a brand new car, only 116 miles on it!

The entire team at this location is awesome. They went the extra mile to ensure that I was placed in a vehicle that best suited my needs. Even though the fleet of all Enterprise locations was limited, the team at this location managed to come through for me and find the perfect vehicle.

These people are awesome! Their employees went above and beyond for me — especially
Mr. Chase Ward. He picked me up from a location to get the rental and dropped me off when I returned the vehicle. Even though I had returned the car close to closing time, Chase went pretty out of his way to help me out and drop me off.
From what I saw, the rest of their team is very helpful, professional, and they all seem to be very chill.
The office was clean and organized. The vehicle was clean and had only 8k miles on it!
Thanks again Chase!

I walked in to rent a car… and 5 minutes later I walked out – to get in my rental car. Christian was awesome.!! He made life simple for me that day. I have never been to a car rental place and leave there confused or even mad – but that’s not what went on today.
I will definitely be back here the next time I am in Dallas.!!
Your the best Christian… keep up the great customer service …

Absolutely horrible customer service at this location, The manager, Michael Edin, is condescending and devoid of customer service values. No car available for my reservation. I was the only customer in the store. When one finally shows up, its dirty and with a quarter tank of gas. Never again Enterprise. Never again. I’ll pay more for Silver Car. Great service, great vehicles. I’ve been a good customer of Enterprise in the past, but this has to be the worst customer service experience ever.

Incredibly poor service at this location. My husband and I just picked up a car here for our holiday trips. The employee we dealt with was unwelcoming, short with responses, and failed to execute any sort of hospitality. We rent often at Enterprise locations across the USA, and I’d have to say this might be one of the worst in terms of service.

This location Ishtar of the bunch ! They simply refuse to fill up their cars and expect you the customer to take accountability to bring the car back with the same amount of gas or more… Cars are not clean or washed either and the customer service from this location is lousy. I would not recommend using his car company and especially not this location.

I called to get a rental today and I tell you great service clean car. They picked me up from my hotel and it was all ready for me. Great service. Cheers

Always use the Oak Lawn Ave. Location. They’re awesome!

My insurance company forced me into a rental from this location. The girl was incredibly cold, and a pickup dispatched nearly 25 minutes late

so I picked up a car from here and we did the walk through and every ding i pointed out they said not to worry about. I leave dallas and this vehicle breaks down in fort worth not even an hour later… complete breakdown!!! They wouldn’t come pick us up. even though neighborhood was sketchy. we had to ride with the tow truck driver. 2 of us*women) and a dog. the tow driver tells us of all his questionable background which scares the crap out of us. 3 hours later we get to the enterprise at DFW airport. They are arguing with each other about having an SUV available. We finally get a vehicle and are now 4 hours behind schedule. The SUV they gave us by the way had just been turned in so no one did a wash on it or a walk around with us and frankly we wanted to just go. When we returned the car to the oaklawn location. they actually tried to get us on a NOT even visible ding on top of hood that we couldn’t even see. UNBELIEVABLE. We didn’t get any break on price or time to turn it in. I am disgusted with this service and will NEVER rent from them again.

I personally use the Enterprise located on Oak Lawn Ave. in Dallas, Texas USA
Have always had great service from them in all aspects, BUT, I am a long term customer.
NOTE– ALWAYS buy the add-​on damage waiver. That covers anything that happens– car dings etc. & my private insurance would cover any other accident related expenses…

Extremely unhelpful and unkind. The girl at the front could be best described as «cold.»
Didn’t end up getting a car here.

If the «buy our insurance or we’ll charge your credit card for any damage» innuendo isn’t enough to piss you off… How about taking me for a walk around the car to check for damage and then declining to document the observed damage stating «we’d never count that against you». Yeah right, I’ve read the other reviews. So annoying. No wonder consumer affairs has Enterprise rated ¹⁄₅ stars across 800+ reviews (google that).

Terrible. I checked online and it said they had multiple of every vehicle available.
Took a $ 20 taxi over there… they had 1 suburban. $ 118 a day. AND a $ 75 fee to drop off at the airport.

Do not, I repeat Do not rent a car from this location, their was even an article in the Dallas Morning News about the high number of complaints about charging for scratches, bumps etc that with any other car company. The manager called asking for over $ 500.00 and then went to my insurance company, even though they did not pay, it still went on my insurance. AWFUL, HORRIBLE, DISHONEST ETC. Yes they are so nice when they pick you up etc, but wait until your drop the car off and they pull out the mircroscope to inspect your car, their was just an article last week about the poor guy who they called 3 hours after dropping off the car saying that he now owed over $ 300.00 in scratches! DO NOT RENT FROM THIS DISHONEST, CROOKED COMPANY. Especially the OAK LAWN location!

Really great customer service. Katie took care of my aunt and I when we needed a car for the day. The car was great, I fell in love and told Katie I wanted to buy it when I brought it back. I called ahead to see if I had enough time to have lunch with my aunt before dropping her off at the airport and Katie gave me couple extra hours without charge. Loved that! If I ever need a car again I’ll go out of my way to go through this location.

Several Several unfortunate events in recent history have caused me to need a rental from this location as I’ve been having repairs done up the street at Service King.
There’s one guy who seems know know what he’s doing and is able to get things filed, paid for, updated, etc. But everyone else seems really perplexed by their computer system.
I’ve gotten 4 different cars from them. One of them was really good, nice and clean, the others have had room for improvement. This last one was sticky and smells weird.
Things are slow, and I’ve spent way too much time in that office. They can’t ever explain the rental rates clearly and they say things they can’t actually offer. My first visit they said they didn’t have any cars at all. Although Service King had called ahead for me.
It all just leaves a bad taste in my mouth.