Fashion Optical

This store is really small and awkwardly laid out, so it’s difficult to get around without knocking into people or displays. That being said, I was really impressed by the selection of upscale frames they had, and the lengths they go to keep customers happy. The optometrist’s receptionist in the back was amazingly helpful and very sweet. I was able to come in as a walk-​in in desperate need of a new pair of lenses and walk out within 15 minutes. I came back later that day just to purchase some new RX sunglasses (I ended up having new lenses put into an old pair of Ray-​Bans that I never used). The girl who helped me (Amber?) was thorough and professional, and helped me figure out what I wanted to do without being a pushy salesperson. I haven’t gotten my sunglasses back yet, but I have no doubt they’ll look great in 5 – 10 business days!

Made my appointment a week in advance and 2 days later I receive a follow-​up call confirming the appointment I just made. I show up early to my appointment and and told they are running 45 minutes behind and could wait or reschedule. No explanation as to why or why I wasn’t notified. Cancelled and will spend my money somewhere else.

The equipment for eye exam is very good. They take their time to exam and re-​exam to make sure you are being taken care of.
The doctor is very knowledgable and kind.
Will come back every year.
Didn’t give a 5 star because I did wait a log time even though I had an appointment but t was worth it.

Professional service from the minute you enter the store. We arrived late on a Saturday afternoon. We had driven past this store a thousand times. When it was time for new glasses we were looking for something a little more unique when it comes to frames.
We were greeted immediately. The sales associate asked how he could help. He made suggestions and steered us through the process. Michele was also a great help. She was patient and very professional. At one point the owner Morgan also guided us with suggestions and shared his knowledge.
After being in the store for over an hour we made our decision. Noticing the store was about to close we were assured that they were in no rush. By the time we left the store we knew every associate by name. They were more than willing to help with professionalism, great customer service and attention to detail. Great experience start to finish. Nice work!

I am a customer service professional and the people at Fashion Optical do not have customer service in mind. I DO NOT CARE what other reviews state. I happen to work just a building or two over and I have visited them repeatedly and in spite of giving them the benefit of the doubt, they continue to succeed in utter failure in the customer service department.
This location apparently lacks the motivation and SOLID Leadership that it requires to make the customer service experience more welcoming. I DO NOT RECOMMEND even setting foot through the door. With the exception of the review by Z. Ellis (whom I know personally), I believe these other positive review are made up, and YES I went there.
I’m sorry but this place is a DUMP.

Very friendly staff. Great selection of designer frames. Well worth the money and time spent. We’ve been customers for 3 years now.

I have used both Fashion Optical and Oak Lawn Eye Associates for 2 years and am finally making the effort to find a new place in Dallas! Literally every single time I have had to either call or stop by this office (which has been roughly 10 times for exams or to pick up contacts or glasses) I have been unhappy with the customer service! I am not a high maintenance person, I would say I’m as laid back as one could possibly be. I don’t leave many reviews for businesses either. I am just very dissatisfied with this business and thought I would share. I wanted to love them; their location is the only thing that has kept me loyal to them for 2 years. I’m just over it and their annoying hours/​days open for business. All of this said, the optometrist was a very nice guy. Not very personable, but extremely kind and professional.

I got my glasses here. Paid a lot but these glasses are unique! The staff are so friendly and helpful, too! I was there forever trying on frames and they never once made me feel like crap for being the crazy, indecisive person I am!

I swear i felt akward just going into this store. It is really small and the no oe tried to help us we walked around the store helpless. The frames they had were nit if my taste ethier. Sorry folks but this one was not a winner in my eyes.

Very expensive and customer service is so-​so. I tried to get an appointment with the optometrist and was put on hold forever. I hang up.

Read the Unilocal reviews, and had high hopes for this place… Meh.
I went in for an eye exam plus contacts. I have a vision plan through work, and wanted to get a free exam and use my benefit for contacts.
The exam was okay. Dr. Chao did a thorough job, and was easy to talk to. he was the highlight. But, I had a 30 minute wait after I showed up on time for my appointment, and his assistant isn’t going to win any customer service rewards.
There are also a ton of extra charges for small parts of the exam that aren’t covered by the insurance. I guess that’s how they make their money. They disclosed SOME of these charges before I agreed, but (surprise!) I had to pay an extra $ 20 for my exam b/​c I have astigmatism.
Don’t buy contacts here. They have a huge markup on contact lenses. They charge $ 50+ for a box the lenses I use. Same lenses are available through multiple web-​based resellers for $ 25, and generally go for $ 30 – 35 at retailers.
If you do have insurance, check with your company before going in — make sure you understand how your benefits work — the assistant has her own beliefs, and in my case, and tried to convince me that I had to buy my contacts at their store on that day (with their absurd prices) — she’s wrong.
Big picture — they’re no different than most overpriced optical stores out there, but I can’t think of any reason to go back there. Dr. Caho was good, but the rest of the experience leaves a lot to be desired.

THis place used to be good. Now the owner is seldom there and they make glasses Now they are awful.
The loud Disco Music is awful too. Usually have to get it done over… never done right the first time. Now I go Costcos.

Loved this place! They have a fantastic selection of stylish eye glasses. The gentlemen working there take care of every detail.
I went in on a friend’s recommendation & as I was walking in I was immediately greeted by all the staff. Stevan helped me pick out my frames & I saw the ones I wanted right away. He still helped me look for other options but we agreed the first pair looked the best.
Stevan quickly helped me write up my order, gave me advice on what type of lens add ons I needed (his guidance was right on with what I’ve received from other places, so he wasn’t on his own tangent). I even got a glass of champagne while he wrote up my order & a bottle of water to go. Not necessary, but for me, a very nice amenity :).
The frames are pricey, you can def. get cheaper elsewhere… however their assortment of fashionable styles & the customer service makes it worth it for me. Plus these guys know what looks good on you & are very helpful at picking out the right frame for your face.

Everything about Fashion Optical is OK. I purchased a pair of glasses where the lenses popped out several times. They did fix them. I would not recommend this place if you are interested in something fast. They are very slow, and the quality is a little sub-​par.

I paid $ 700.06 for glasses on 1÷5÷12 and was told I would have them in about 3 days. It has now been 16 days and no glasses. Store mgr Mr. Perez advised no refunds and was very rude. I would never recommend spending your money there. Thank goodness I paid with a credit card and disputed the charge because this place is a rip off. They first said the frames I picked were hard for the lens to stay in place and they had to have the factory work on them… my question is why are you selling me something at this price if it is not high quality? I never took delivery of my glasses, how am I getting a refund when you never even delivered the product as promised.

I don’t get the one or two bad reviews here — this place is awesome.
Yes, it’s flashy and loud, but that’s part of what makes it fabulous. Going to the eye doctor sucks and is boring, but not at Fashion Optical.
First, let’s be clear that I am ssssoooo not the target demographic of Fashion Optical. I’m a broke-​ass 20something and I was surrounded by Turtle Creek socialites discussing their black-​tie schedules. This experience could have been really uncomfortable and the staff could have made that even worse by ignoring me.
Elena helped me, and she was awesome. She picked out frames that she thought would work for me and helped me narrow down to my final choice, which is fabulous, BTW.
I didn’t see Dr. Atwood, I saw Dr. Chao. He was very thorough and gave me an excellent exam. I did see Dr. Atwood running around the optical side trying to help his customers, and I thought that was particularly cool.
All in all, I won’t be going to another optical place. I loved the atmosphere (the music can be a little much, but it’s fun.) and got excellent service. Now I just can’t wait to pick up my glasses, which are ready today!

Okay, I love this place. Seriously, like LOVE. Is Fashion Optical expensive? Yes, a bit. Is it worth it? YES, absolutely.
I love my glasses and everyone driving at night should love that I wear glasses too; so when it was time for a new pair, I knew I wanted something no one else had so I hit up Fashion Optical. As soon I walked in, I was in love. The décor is cute (very L.A.), the music was awesome and the staff was super attentive and sweet. I set an appointment and went in the next day to see the optometrist. I can say without a doubt that he gave me the best eye exam of my life. I had no idea (in all the years I’ve been wearing glasses) that my eyes had two completely different issues going on. He took the time to explain to me why even with my glasses I still got headaches sometimes. It turns out that I had the wrong prescription for one of my eyes the whole time. After getting my eyes done, I went to pick out my glasses. While looking around, the owner helped me and I ended up selecting a pair of amazing handmade French glasses by Vue dc. I love this brand so much that I will NEVER go with another brand again. Everything in total ran about $ 550 and it was worth every single penny. I haven’t seen one person with my glasses (and I go out a lot) and they are seriously comfortable and I no longer get headaches. They also were nice enough to push my glasses through the same day even though they had a lot of people in front of me due to me leaving the next day to go out of town. Fashion Optical is my go to destination in Dallas from now on.

Matthew is awesome! They all are friendly and helpful even if they are not directly helping you… tons to choose from

Just had my eyes checked at the Optometrist here. The staff was welcoming and friendly, the wait was almost non-​existent and the cost for a new script for both contacts and glasses was reasonable at $ 120.
I thought the Optometrist felt a little high-​strung, I wouldn’t exactly call him warm, but he was friendly, fast (But not in a way that I felt like he was trying to rush me out, just experienced at his job) and thorough. I was very happy and would recommend him to most of my friends and family, although I don’t know that I would to someone that was nervous about the whole experience of going to an Optometrist but as someone that is a veteran of the whole experience I appreciated the efficiency of the whole process. I may be wrong though, for all I know if someone appeared nervous and new about the process he might have approached it differently, I just needed a new prescription for the same contacts that I have worn for years and was thrilled to be in and out quickly and did not want or need any handholding.

Back when I had glasses, this was my favorite place to get designer frames for not the design price tag.
Their staff was friendly and eager to help locate the right style of frame to fit my face. They had a wide arrange of designer and artist frames and were constantly changing their inventory so I didn’t have to worry about someone else wearing the same style.
They were able to fill my large prescription without me having to have coke bottle lenses. It took about a week for me to get my frames and they were wonderful! You can go in at any time and have them refit them to your face.