grass4sale.com/

Ordered 6 pallets of sod. Paid extra for Saturday delivery. Called Friday to check status as I could tell something didn’t smell right. Barbara (she seems to be the only customer service rep answering phones) seems like a nice lady working for a horrible company. Somehow I think it is just an act…
After pressuring her and being on hold multiple times she finally was able to confirm delivery. It didn’t show up until after 6PM Saturday. One pallet was infested with fire ants. All six pallets had grass that was obviously a few days old… yellow and dry. I do hope it survives and never again will I use this company. You have been warned.

Wish that I did not even need to put one star. DO NOT USE THIS COMPANY!
I ordered a pallet of grass that was supposed to be delivered the following day per Barbara. Grass never showed up. I called to follow up and spoke to Barbara again. She said that it would be delivered that day. Surprise… Still no grass! A couple weeks later I received a call from Barbara about setting up a time for my order to be delivered. I told her to CANCEL the order. A month later Barbara called me again and asked if it would be a good day to deliver the grass. I was surprised to hear from her since I canceled the order 4 weeks ago. I told her NO and that the order was canceled. She repeated to me that I wanted to cancel the order and I said YES. Guess what…2 days later the grass was delivered on my side walk. I told the driver to NOT leave the grass that I had canceled the order multiple times. He said sorry that he was going to drop it anyway. I tried calling the office to stop him from delivering but no one answered. I then sent an email and still not response. Not only did he leave the grass the paler broke and he had to through the grass in a pile. Multiple pieces everywhere broken up. I am still dealing with Barbara and she can not get me in touch with a supervisor as she says they can not give out their numbers. TERRIBLE CUSTOMER SERVICE!

I’m probably going to sound like the owner of grass4sale, that’s how happy I am with my purchase. Not only was it the cheapest sod I found (believe me I called everyone over the course of a month) but it was the best quality grass I’ve ever seen. So thick and green and not one single bug or dead square in the entire 6 pallets. You could tell that it had just been harvested. Even the next day when we went to finish the job the remaining sod on the pallets sitting over night and the next day were still green and fresh looking. I didn’t have much contact with customer service so I cannot speak on that although I wish there were more communication as to what is happening with my order. I did receive an email when it was being shipped and luckily I was checking my emails constantly so I saw it right away. I suspect there’s probably one person in charge of all customer service. If you have a pressing issue call the number, do not use the online chat. As for delivery, this is where you need to decide if it’s worth saving money. I was delighted with my delivery. I paid for the cheap option with 1 – 3 weeks delivery estimate. I received my sod in 2 days. It did come around 6pm which was okay with me living in hot Houston weather. The driver forklifted it right onto my driveway where I asked. The only reason delivery worked for me was because I had a crew of family members helping out who were available on standby. If you are hiring a crew do not go with this option unless they can show up by at least the next day with just a phone call.

i can’t give it 5 stars because there are some hiccups. But the grass was great. Grass was delivered one day late, I wasn’t in a rush on getting the grass so no big deal. The install team they have in dfw is a little lackluster, but frankly you get what you pay for in that department. This order was half of what I would’ve paid my lawn company to do the same thing so the fact that they only did a decent job of laying the grass is not a big deal to me. The big deal to me is that the grass arrived only a day late and looked wonderful. Every square off of the pallet was green, very pleased with the purchase. Customer service was great, sent an email to tell me it was being shipped, the install person called me 4 times to set up a time to install the grass. He didn’t realize the grass wasn’t delivered at first but very responsive. The corporate office also answered my calls every time and were very responsive. Not sure why my experience was different from the other people that have commented here, but it just wasn’t bad. I would highly recommend the company, especially for the price. I might say that I would pass on the install unless you just want the grass to be laid down. I didn’t have time to do it and they did it. I fix the square’s that I didn’t like, so it was good for me. A perfectionist might go nuts with it, but if you’re a perfectionist, spend twice as much and get a good local install team to do the job. If you have you’re own team just don’t count on the grass being delivered when promised, not hard to understand if the grass is coming from Houston. Yet again, their product is great, grass is very good, to me, that’s what counts.

This company has the worst customer service of any online company I have ever dealt with.
1) They screwed up my order and double charged me for the sod and soil I ordered.
2) I received the sod and soil on time, but the grass was not freshly cut that day as they claimed it would be. Thank goodness I got it installed before all the rains came in Texas because NOW it’s somewhat green. I fed it 3 times during the rain and gave it lots of TLC.
3) I called them almost every day for 1 month to get them to refund the double charge on my credit card. Their response is to say that they’re looking into it, but nothing ever comes of it. I ask if I can talk to the person who is looking into it and they always say that person is not available. They just do not care about customer service at all. I finally got through to a «customer service» supervisor one day. Her name was Jennifer. She apologized and said that she will for sure look into it and call me back. Of course she never did. I called and left her several voice mails, but no return call. I finally just called the credit card company and reported it as fraud.
**** D O N O T D O B U S I N E S S W I T H
!!! *****
Turn and run if you hear the name
. They sucketh!

If I could, this would be no stars at all!
Horrible horrible service!

Please — under no circumstance use this company. I have had the most horrific experience every. They damaged my yard, they won’t return phone calls, the owner Mr. Walker refuses to talk to customers… all I wanted was the grass moved off the newly planted lawn — they won’t return phone calls, they won’t move it, they answer the phone and hang up. You can tell them where to deliver the grass and they won’t listent — they just put it down and then when you call them, they say it’s not their issue and they don’t care. They have broken my sprinkler system, they have killed a section of new grass and they won’t even work to create a solution. If I can save one person from the pain I’ve had — I’ll be happy. Every negative comment you read here is word for word exact and on target — the most awful company around. Do what you can to spread the word so others don’t go down this path.

DO NOT USE THIS COMPANY if you have a timeline. They lure you in, then call you 48 hours prior and say, sorry we can’t deliver on the date you want. This is certainly an issue when you have a schedule set, because now I can’t go with another company. Absolutely no attempt to rectify the situation.

If I could give 0 stars I would. To be fair, the sod I received was fairly priced and has grown well. It is the shoddy way in which they do business that was the motivation behind this review. I was given no fewer than 6 deliver times over 3 different days. Each of which I had to move or pay the installation crew for. Due to my frustration I was told I would receive a 5% discount. After delivery they never gave it to me. I could go on and on. Basically, they have a good product but horrible service/​dependability.

I wanted all to know how happy I was with my purchase from
. despite the sometimes negative reviews I have heard I would definitely recommend using Grass4Sale for ANY sod purchase. Last week I purchased 2 pallets of Zoysia Cavalier and had a good delivery experience considering the delivery was delayed by 1 week because of bad (wet) weather the previous week. I contacted grass4sale several times on the Saturday, about my delivery as I was concerned that it was getting late and I had not seen the delivery yet. Each time I was replied to within minutes assuring me that the driver had left south of Houston earlier that day and was definitely going to deliver. The driver showed up at 7:30PM and was very apologetic about the tardiness because of the number of deliveries he had to make and I was the one that was the furthest North on his route, hence why last on the truck to be delivered. Driver was very accommodating and besides having a very steep incline on our driveway he managed to place the pallets exactly where I wanted them.
I installed the sod the next day, and I will have to say, that it was the best sod that I have ever purchased. A week later the lawn looks great and I have received many positive comments from neighbors despite having only been installed for a week.
I will follow up in a several weeks and report back on this sod but I anticipate that I will be back with nothing but positive comments.
DO NOT hesitate to order any sod from
for deliveries in the DFW area.