Hertz Car Sales Dallas

First of all, thank you Barb for making Connie & I so comfortable thru out the purchase process. I started looking online because we wanted to be better prepaired when it came time to visit car lots. Capital One prequalified us online for a loan & Barb with Hertz Car Sales was in their network of dealers. Unlike the others, Barb made me feel comfortable from the very beginning. Furnishing us with info. on cars that would work for us, we quickly narrowed it to our car. Barb got final approval from Capital One & we met her for a test drive. We knew up front the purchase price & the loan details before we arrived. Everything had taken place in the confort of our home online & the phone until then. No going from lot to lot getting exposed to the latest high pressure sales tactics. The car was fantastic. It came with a warranty & road side assistance & much more. Barb knew from the beginning that I was a car lot skeptic but she was so transparent, no pressure, no games. Connie & I will never trade anywhere else thanks to Hertz Car Sales.

Just bought a car here and I have to say that Hertz Car Sales is the only way to buy a car!!! The staff was friendly, professional, and helpful. The experience was low pressure which is great compared with the endless headaches of traditional car dealerships. Best of all I got a great car for a great price. If you’re looking for a car and you don’t at least look at Hertz then you’re doing it wrong!!! I recommend looking on the national hertz car sales website before going in, there are more options that way but the Dallas Mockingbird location is the one to go to if you can.

This location is apparently both rental AND sales. I had a rental from this location for 9 days that was covered by my insurance. The representative working was very kind, however there was no record of my reservation for some reason. No big deal, they still got me a car. They go over the car with you showing you any pre-​existing dings, scratches, etc. and also how there is a $ 50 fuel deposit. This is to cover fuel costs for those who return the car without refueling. Understandable, and my account was never charged since I returned the tank full.
So why two stars? HIDDEN FEES! The representative never told me anything about tolls. Don’t get me wrong, I expected to pay for my tolls as usual. But they use some bogus thing called «Platepass.» I used the tollway for a total of 5 toll charges (all at the Wycliff exit on the Dallas North Tollway). I was charged almost $ 35. It doesn’t take a math wizard to figure out that averages to almost $ 7 per toll. Normally with a tolltag, it’s $ 1.33.
When I called to inquire about the charge, I was told it mentions the «platepass» bologna BS on page 3 in the rental contract. Ya know, those multi-​page, small-​print pieces of literature they give you. Admittedly, my fault I didn’t read it. But I’m renting a car not buying a house! Considering how close to the tollway this location is, it would be nice for the representative to mention this when mentioning the $ 50 fuel deposit. They did at least refund me around $ 14 (not sure how they decided on that amount) after I unleashed on the poor customer service girl. But, that’s still a silly amount of fees. I will say she was nice, and I let her know I just needed to vent.
Very sneaky, Hertz. VERY sneaky. Seems like just a way to milk money out of you… and that «hertz» my feelings.