L2 at Uptown

After being out of town for a week, I come home to find my feet covered in black specks and realize they are fleas. As this was around midnight on Friday, I wait until the next morning to go down to the leasing office to notify and get someone to come spray my apartment. I leave and return later that day to make sure I was on the schedule and am told that I will have to wait until Monday. A friend who is with me asks if I can try and take care of the situation myself and get reimbursed to which the answer is yes. I then SPECIFICALLY say that unless the office hears from me to still plan on a Monday spray. I return home to research other options to no avail and therefore do not contact the leasing office. On Monday around 3PM, I call the office from work and ask if someone has been able to come out and spray. They tell me that they thought I was taking care of the situation myself so they removed me from the scheduled spray. The office calls back later and says someone will come spray tomorrow (Tuesday) between 1−3PM. On Tuesday, I call the office at 4:30PM to check on the status of the spray with no answer. When I get home around 5:30 I walk into my apartment, see fleas, and head down to the office to see what happened. When I get to the office I am told that the spray company did not have the right chemicals to spray that day, which leads me to believe that they were not told that I have fleas, and can’t come back until Thursday. A front desk girl also says «we didn’t bring the fleas in, you did». I do not have a dog, cat, or any other animal, but many of my neighbors do. It should also be noted that initially the fleas were, for the most part, just in my bedroom in the carpet, but as of Tuesday morning they have spread to my bathroom, closet, living room area and also now my bed. It should also be noted that my lease terminates in two weeks and I have been delaying packing as to not pack any fleas with my belongings. I was notified today that even after spraying, fleas may appear for two weeks. This means that even if my apartment does get sprayed on Thursday, I will have fleas until my lease terminates and have no choice but to pack and store fleas with my belongings. After the front desk girl argued with me about how they got into my apartment for several minutes and being offered no solutions except to wait until Thursday, I am shocked at inability to abate an unsanitary, potentially disease transmitting parasite from my apartment.

I feel it necessary to write this honest review, because currently, the 100% star rating they have on their website is entirely misleading. I just tried leaving this review on
and when I submitted it said it was sending to staff for review, so I guess we’ll also get an opportunity to see the integrity they have as a company. I feel it necessary to post here as well.

I’ll start with the fact that one of the elevators has been broken for 2 months now. We are occasionally given updates as to when it’s going to be fixed, but those dates continually come and go with no word from management. The other 2 elevators also break down, but that typically only last a few days at most.
This leads me to the staff and their complete lack of communication skills. New management took over approx. 2 months ago with absolutely no warning or welcome until we received a letter on our door concerning rent and that they would be entering our home for inspection (which they never did). The didn’t have a portal set up, so those of us who pay electronically had to physically write a check and delivery it to the office (yet we can’t even use the elevator that is closest to the office). It took them over a month to get the portal running. This entire time, we heard nothing about the elevator situation. One would think they would give weekly updates and apologizing and offering some sort of compensation for the frustrations ¹⁄₃ of the building is experiencing. The only time that management communicates with the residents is when it is prompted to do so by a resident.
This leads me to how they handle package delivery. There were a few days where ALL THREE of the elevators were having issues and they offered to deliver packages, but only that time. Even though the elevator closest to the office is out, they refuse to offer the curtesy. Our old management staff clearly understood that we pay a premium to live in a «luxury» building and would not only notify you that you had a package waiting, but offer to deliver it if you needed them to, because believe it or not, some of us can’t make it down to the office during business hours.
Now let’s talk about cleanliness. With new management, came a new cleaning crew and a new maintenance staff and things have gone down hill fast. I used to see the cleaning staff all of the time, especially in the mornings. I would see her pushing her cart, mopping common areas, emptying trash. It always smelled of cleaning fluids, albeit strong cleaning fluids, but it smelled clean. It wasn’t often that you would see sticky dirt on the floor and the only times it would smell strongly of dog is when it rained and the pups came in wet. Now, the only place I see freshly mopped floors is the office. The common area floors and elevators are constantly dirty for days on end. The lobby has a distinct dog smell now instead of air freshener or cleaning solution. I love dogs, so I feel that if I’m noticing the stench, people who don’t like dogs must be disgusted. The coffee station is constantly overflowing with trash, b/​c they don’t empty it. Also, there are no napkins or paper towels to clean up coffee spills. I’ve heard that they don’t keep the doggy doodoo bags stocked so dog poop piles up around the perimeter of the building. And when the bags are present, they don’t empty the bins so it overflows.
Back to staff. This uncleanliness leads me to believe that the management staff clearly doesn’t walk the property or that they just don’t care. When someone else complained about it, management listed the hours that the cleaning crew is scheduled, so clearly they don’t use their eyeballs beyond their office. Also, after a neighbor moved out, they let newspapers pile up at the front door. They finally removed them after a week, but they are piling up again.
Maybe it’s just me, but if I had 30+ apartments to lease and was advertising the building that I run as luxury living, I’d pay attention to these things.
I could go on, but I’ll leave it at this: If you are looking to lease here thinking you are going to have a luxury living experience under this management, you aren’t. There are plenty of other options around here that even have concierge services for the same price point. Don’t spend your money at a place where the staff (whose salary you pay with your rent) doesn’t care if they talk down to you, inconvenience you or simply ignore you.

Walk the perimeter of the building and count the piles of dog poop you see before you lease here. I counted 39 piles the other day. Some on the sidewalk. Along your walk, you’ll also see random trash about the grounds and landscaping. There are still empty beer bottles and cans discarded in the stairwells weeks ago. The trash/​recycling is piling up in the trash rooms. Management just doesn’t care.
The main elevator has been out of service for more than 2 months. Few updates, no progress.
My neighbor has ants in her apartment. Through a bout of incompetence, management hasn’t scheduled an exterminator a week later.
Every nice bike (mine included) was stolen from the garage. The management’s response «don’t put anything of value in the garage». We park our luxury cars in there. Clueless.
In the end, L2 has the semblance of polish, but it’s a façade. The actual building is falling apart and the management staff is worth less than nothing. The current management blames the old management for everything.

Two weeks later and the elevator is STILL not working. This is a very poorly yet expensive apartment building. I would not move here if I were you.

Do yourself a favor: right above the reviews click the sorting and change it to «Newest First»
Yep. Ouch.
You may ask yourself what has changed to create such a drastic and negative response from tenants. Well, the answer is quite simple: a new management company has taken over. They are terrible. You will see more negative reviews as they continue to turn their noses up at the complaints of the people who live here. Just the other day a member of the management team informed tenants on the resident portal that they consider themselves in keeping with the lease by not repairing elevators for going on a month. Some of them have been fixed, but not all as of this writing. Now the elevators are simply dirty and smell of animal left-​behinds because of the lack of cleaning.
As for the security issues, I think the management’s response sums up the issue the best. After there were car break-​ins, they told us we should make sure to lock our apartment doors. They didn’t announce practical plans for improved security in the parking garage. I’m still not entirely sure how locking my apartment door (not that I did not do so previously) will protect cars in an underground garage. Hopefully the bad guys will notice the locked doors and politely leave without stealing from other parts of the complex.
In any event, if you are apartment shopping, particularly in Dallas/​West Village, the one thing you NEED to know is that you have a ton of options. There are many options a block or less away. Go there. I’d say not to touch L2 with a 10 foot pole, but that is far, far too close for comfort.

Let me start off by saying that we were the first people to live in to our apartment since the building was built and brand new. My husband and I moved to Dallas from Boston and live on the 5^th floor with a great view but are paying OVER $ 3,000 a month for a 2 bedroom, 2 bath apartment. Everything, at the time, was good since the building was brand new.
Go forward a couple of months and the problems begin. Our doors started not locking/​unlocking and «moving» (their words). I would go home during lunch to let my dog out, and I would not be able to unlock my door because the door had moved, and I would call the office and I would have to wait to get the door opened by the maintenance staff EVERY DAY for a couple of months. By the time I got in, I would have to leave to go back to work. Great lunch break, huh? The problem, to this day, (3 years later) is still a problem. The maintenance staff would let me know that the building was not made of good materials so the building was moving, and the weather would have an effect on this, as well. PROBLEM #1.
We love the location of the apartment complex, so we decided to stay. Once the building started to fill up is where the big problems started to arise. The elevators NEVER work. This has become a HUGE issue. There are only 3 elevators and ALL THREE have stopped working. Before, they used to break down every now and then to where you could go and use the other elevators, but for the past couple of months they have all just decided to quit working. One second they will work and the next second they won’t. You hear someone going down and see that they work, then you go to click the button and notice that the light won’t light up, so you have to take the stairs all the way down to the garage. This is something that I have had to do EVERY SINGLE MORNING for the past 3 months, IN HEELS. I have had neighbors move out because of this issue. People have gotten stuck on the elevators, as well. I have gotten stuck to where they just stopped halfway down. I have called and left MULTIPLE messages for the complex, and have not received a single call back. NOT ONE. A resident told us that she was told by the office staff that the elevators are low grade elevators, and that is why they are always broken, and when one part breaks/​gets fixed, another part breaks down, so it is a constant struggle. You would think that an apartment complex that makes you pay over 2k to live in (for a 1 bedroom, 1 bath) would have nicer elevators… You would think. This is an ongoing issue, and until they get brand new elevators, this will always be an issue for the residents. PROBLEM #2.
Like I said before, the office staff NEVER answers their phones. Why is the phone not answered? PROBLEM #3.
The hot water in the showers ALWAYS get cold. If one person gets in the shower and another person wants to get in after, they have to sprint in and out so that they wouldn’t take an ice cold shower. We have even had maintenance come to fix this, but yet, it still occurs. PROBLEM #4.
The apartment is falling apart. Our balcony doors and door frames are literally coming off. They are in the process of fixing this. But, we have lived here for 3 years and the apartment has only been up for 3 years, why is it falling apart? They clearly used the cheapest materials to build the place. The poor maintenance staff are so busy, all the time, fixing the place up. PROBLEM #5.
You are not able to buzz your guests in to come into the apartment complex. You have to ALWAYS go down to get them. Even if they get in through the gates, they will not be able to get up without a key, so you always have to go get them. The elevators never work, so you have to take the stairs and drag their things/​suitcases up the stairs to the 5^th floor (if you live there). HORRIBLE. PROBLEM #6.
The only good thing about the complex is the location, and the maintenance staff. They are so sweet and friendly, and honestly one of the reasons, besides the location, that we have stayed here. We are aggressively looking for another place. I cannot stay in this apartment complex another year. It’s actually very sad how bad things have become. The elevators are just horrible. I go to work stressed out every day because I have to walk down 5 – 6 flights of stairs in heels (depending on what floor I parked) to get to my car because the elevators stopped working. We are paying WAY TOO MUCH to have this be an issue.
I would NEVER recommend this place to anyone! We have actually had people not move in because of how horrible it has been for us. Do not move in, you will regret it. Unless you live on the first floor, but then you don’t have a view, so what’s the point of paying so much? This place has the potential to be a great place, if they fixed all these issues. It’s so sad because we love our apartment and have made it home, but there are more negatives than positives.

The woman in the leasing office is extremely rude and condescending, someone should let her know she is not doing people a favor by doing her job. For a building charging 2k and up for an apartment they should be more careful about the people they hire to be representatives.

My husband and I moved to Dallas about 6 months ago and picked L2 to live while we aquatinted ourselves with the area. We have been very pleased with the apartment and the staff here. Location couldn’t be better for us. We are within walking distance to many shops, restaurants and bars. The pool was great during the summer and we both use the fitness areas consistently. L2 was a great decision for us!

We have been here nearly 2 ½ years and have enjoyed it. This location is very close to the Dallas downtown area, West Village and the Katy trail. Bike access to various trails is easy; Katy Trail, Trinity Strand and Santa Fe Trail up to White Rock Lake for those who like a longer rides are all close by. We have had no problems and find everyone very friendly. Any maintenance items with our apartment are always taken care of promptly. As with others, I really don’t understand the negative comments or their issues. If one plans ahead with parking stickers and elevators I am sure all would go better for any new resident.
The staff is very friendly and always willing to help.

I don’t understand any of the negative reviews. I haven’t had any negative experiences since I moved in last month. I had a very easy move in (probably because I reserved the elevator), no issues being towed (probably because I applied my pink parking sticker immediately before parking inside the locked gates and NOT letting friends into the locked area to park). The place has full time cleaning and maintenance staff who are always cleaning and maintaining this beautiful property and quickly respond to any maintenance requests.
The property and the units themselves have top notch fixtures. The common areas were most definitely decorated by a very talented and sophisticated design team. They are beautiful. Luckily I haven’t had any noise issues. I don’t know if the units next to or above me are vacant but I’ve never heard a peep.
The location itself is perfect. Conveniently located near major expressways for commuting to the suburbs for work, Yet also still being in the middle of tons of bars, restaurants, and shopping so you can park your car on the weekends and just walk everywhere. Coming from Chicago that was important to me. I didn’t want to feel like I was living in a suburb.
Thanks to Jordan, Desmond, and the rest of the property management team for a very positive experience. Assuming everything stays the same I expect to stay here for awhile!

Worst move in experience EVER. Freight elevators NEVER work, when the do they only go up to the 1^st level garage. Then need to unload and reload on second elevator that goes into resident hallways… elevator is ALWAYS tied up with a move, and the elevators themselves are trashed. You have to wait for forever to catch the only means of getting to your car.
Also, resident cars are ALWAYS being towed. They can’t simply use a list of resident license plate numbers, they require a gaudy PINK sticker that looks bad on ANY windshield… especially on a nice car. Why are residence punished… it’s bulls*!$t I’m sure the complex gets kick back on every car towed… be warned.
DO NOT MOVE HERE… hard to get around, the builder cut corners everywhere, poor insulation (my electric bill nearly doubled and I downsized from a 2 Bdrom at another complex to a 1 bdroom… RIP OFF.
Stay away!

I was looking for a luxury apartment complex to stay in the Dallas area. After checking out several luxury apartments I finally settled down into L2 Uptown which met my requirements perfectly! It’s a fairly new building complex, has all the great amenities one can expect in a luxury apartment (the gym and swimming pool areas are awesome!). Also, the staff were pretty friendly and were prompt to resolve any issues I had. And as if that wasn’t enough, it’s definitely located in the best part of Uptown Dallas. Everything that one needs is walking distance which was great for me because I was new to the country and I didn’t even have a car — which is especially a pain in a huge state like Texas! Overall, I had fun staying in my apartment and made some good friends along the way. I would definitely recommend this place to others who prefer luxury apartments.

Had a fantastic stay. Friendly crowd, both the staff and the residents. Nice facilities, great maintenance crew. Lots of things happening around the place, whether it be weekend brunch or a Wednesday happy hour.
One great feature is its location. Walking distance from West Village makes it really convenient.

Lived here for 2 years. The first 6 months were ok, but after that the place went to the dogs… literally. Urine in the elevator on a weekly basis, weird stains all over the carpet outside my door (I was next to the elevator) and the loudest upstairs neighbors I have ever had (including my college apartments). I’m talking parties at 3 am on Wednesday. Our actual apartment was nice and we kept it spotless. The maintenance people were really great and the location is great.
We did not have a smooth move out process. After giving them adequate notice that we were moving and letting them know we needed the check out forms (as our friends had moved out recently and told us about the nitty gritty they were dinged for), they never emailed them to us and when we went down there on the weekend we moved out, the entire staff was clueless (this is common unfortunately as management has turned over A LOT since we moved in). We left the place absolutely spotless, my husband and I spent 2 days cleaning as to not get dinged on anything. In the end the charged us 65 for carpet cleaning because there were «furniture marks» in the carpet. Our carpet was spotless, no stains, nothing. We never even received the checkout form, and «furniture marks» are not intuitive. 65 is not a big deal, but they are really scraping the bottom of the barrel, and its annoying because they’re doing it for no reason. Of note I have moved out of 5 separate apartments and always had my security deposit returned.
Now they do not return our emails or voicemails regarding this issue. I stopped recommending this place to people moving to Dallas (and I know a lot given I trained at UT and know new people looking for apartments all the time) so L2’s loss.

Caitlin was also the most phenomenal leasing agent, and made the Marketing and Social event this evening the best ever. If I stay in Dallas after a year I will most definitely be renewing with her :)

When we first moved in (Nov 2013) it was wonderful. I couldn’t have picked a better place for us, it was clean, quiet, friendly staff, great location, etc. I felt like I was living in a fancy hotel!
As the complex filled up, things went downhill. All of the sudden, we found ourselves surrounded by arrogant college students. I was there once, I get it. But I refuse to pay $ 1700/​month to live in the dorm rooms again. Next door neighbors blasting music on a TUESDAY NIGHT to where the walls shook, drunk people running down the hallway yelling (fact), dog crap in the stairwells, it’s like literally no one gave a crap except the maintenance crew who worked ²⁴⁄₇ just trying to catch up. We had to call the after hours number several times… yes, we had to become «those people». Luckily, they were prompt, but it just never stopped. We decided to end our lease with L2 and they slap us with a final bill for $ 300 because the cheap carpet couldn’t be cleaned due to «heavy pet damage» aka foot traffic in the bedroom. Absolutely ridiculous.
I will have to say that parking was never an issue for us. In hindsight, the best part about L2 is the maintenance crew, who knew me and my dog by name. Always friendly and quick on issues. Hats off to George and Pedro, because this place would literally fall apart without them… and they are the reason I gave L2 two stars.

I have just recently moved to L2 Uptown for work. After looking around at many different properties, reading all the different Unilocal reviews, and collaborating with local friends; I have to say L2 was definitely the right choice for me.
Moving is a stressful process in general, I thought it was going to be so easy to just read the best Unilocal reviews and pick my apartment but there is a huge difference between reading reviews and seeing the place in person. (obviously) It is all about the experience for me and the leasing agents have all made my experience here a great one! Very inviting, friendly, and honest! That is what a lot of the other places lacked were the full package leasing agents.
Long story short, there are many great places in Uptown that have different amenities to meet your needs. For me, I wanted to be able to walk to restaurants, grocery stores, fun bars, have a nice pool, hard wood floors, newer appliances, fun inviting people, nice gym and smile every time I see the place I live at. L2 is that place and much more. I would say do not make your decision on where to look just on the reviews, definitely take a look for yourself.
Good luck and I hope this helps!

I just left L2 apartments. I wanted to check out a new apartment because my lease is ending soon. Let me say this, I told the leasing agent my lease was up in February to see how willing she would be to help. That’s something I do to judge how helpful the people in the office will be if I do move in.
So I’ll start with parking. There were no open spots for future residents to park in. But, there was no one visiting to look at apartments. So I can tell visitor parking is an issue here.
We went to the leasing office and spoke with the leasing agent. I could tell by her greeting that this wasn’t going to go well. She was not helpful at all. I had to ask her to show me an apartment. When we were in the apartment she didn’t try to sell the apartment at all. She didn’t show me the pool or any other amenities they offer here.
Needless to say, I won’t be moving here in December when my lease is up. I won’t even begin to discuss the price for apartment. I think the customer service speaks for itself.

I’m surprised by all the negative comments. I’ve been living here for just over a week — it is on the pricey side but they were running some great specials when I leased. The best part is everything is new! It is also well designed — great usage of space my unit is only 750 sq ft but there is lots of storage space and a big closet/​kitchen area .was surprised to get such a big closet for this size apt!
They have events in the complex frequently. this past weekend there was a catered brunch. I was quite surprised by how good the food was! (Although there def wasn’t enough for all residents)
People have mentioned parking issues. right now things are ok but I could see issues arising once the place fills up. I do like the security as you need a key fob to enter any door even the door to the elevator from inside the garage.
Great location, can walk to the grocery store, stores, restaurants, dog park, etc
The amenities are great — nice gym equipment, large patio area .one side with a pool other with lounge furniture and fire place, good size office area for residents that also has a coffee/​tea machine and couches
Friendly staff in the leasing office as well. I also like that everything is online, don’t have to call the office for maint issues

I came here to help a friend paint her apartment. She had gotten her key just that day so we wanted to paint before the movers got there the following day. When I walked into her NEW (never been rented) apartment I noticed some major issues. The staining on the cabinets had not been done properly and had horrible white streaks. The countertop has what appears to be sealant or glue smeared at the connection points. The hardwood floors had scuff marks (be careful if wearing socks, some of the staining or maybe its just leftover dust but it will coat your socks) and the white walls had grey marks on them like things had been leaned up against them or someones dirty hands had been on them. I was surprised they would rent out an apartment without making sure all fine (noticeable) details were done.
Her apartment overlooks a beautiful courtyard area with a fountain. Only problem… people were out in the common area and the echo of their voices carried up to her apartment. We could hear their conversation from within her apartment with the door shut.
For residents, I wish them good luck with parking. There are no assigned spots and no car stickers noting who actually is allowed to park there. Residents let their guests park behind the gates which takes up a possible spot for a resident.
Also, I understand the apartment is new and the staff may not be fully established but could someone please pick up the random little pieces of trash people tossed/​dropped in the hallway? Not to mention the piles of boxes I stumbled over trying to go down the stairwell.
I’ll be visiting her multiple times over the next few months seeing as how shes one of my closest friends. Hopefully they will address some of these issues so I can change my review.
Overall amenities available are a 3 ½ (pool is very small), parking is a 3 (no assigned spots for residents), and apartment itself was a 2 ½ (She’s paying around $ 1500 for an apartment that’s a little over 700sq ft; fine details not complete)