Massage 49

I got a Groupon as a gift, but when I called to make an appointment, it took me 4 tries before I was able to speak with someone (no voicemail option). The cancellation policy is ridiculous! I had to provide my credit card information over the phone even though I had a Groupon, and when I read the cancellation policy, it states that they will charge $ 25 for a late arrival and the full charge of the massage for a no-​show. I’ve never heard of such a stringent policy at a doctor’s office, much less a massage business! With all of the stress of getting this appointment scheduled and making sure to show up at least 15 minutes ahead of time (per company policy), I felt like I definitely needed a massage. When I showed up, the receptionist was a little rude. He made a half-​hearted, faint attempt at small talk and directed me to the waiting room. When I asked to use a restroom while I waited an additional 10 minutes after completing the forms, the receptionist told me that I would just have to wait for my massage therapist to take me back. I was eventually lead back to the restroom and told to ignore the enormous mound of dirty laundry piled up by the restroom door. The receptionist had to ask me to go into the restroom so that he could slam the door shut behind me, otherwise it would pop back open. When I was finally called for my massage, the massage therapist was very nice and led me to the room. The atmosphere was ok but not the best. The massage therapist focussed on the areas that I identified as problem areas, but neglected the rest of my body (this was supposed to be a full body massage). The massage therapist talked the entire time, and did not take the hint when I did not respond. The lower body portion of the massage tweaked my knee and actually left me a little sore for a few days. My upper body and shoulders felt pretty good afterward, though. Overall, the massage technique was probably the poorest I’ve seen. I definitely will not be going back and will not be recommending this place to anyone.

What a relaxing experience. We got a living social deal but when we called the front desk girl said we can just purchase the same deal on the spot without waiting for the vouchers to come in. It actually ended up running 5 dollars less than the online deal. We managed to get an appointment with a half hour notice and ran right over. The front desk receptionist was extremely pleasant. We had our forms filled out and we’re ready for our massage in no time.
My masseuse joe was fabulous. He made sure to ask all the right questions. I’m probably an annoying customer because I hate deep tissue and getting the knots worked out, heavy petting at a max. He explained the difference between elbows in knots and putting pressure with an open arm. He managed to relieve the pressure without any any pain and checked in regularly every time he worked an area to make sure it wasn’t painful.
The amenities were very pleasant. Usually I find massage tables to be covered with a sheet or a thicker stiff blanket. Not here, the blanket was one of those soft throws you have on your couch. Incredibly pleasant and kept me warm. My massage came with a warm towel face massage, cold stones, and a foot scrub. All of this was an incredibly pleasant break from the regular hour of Swedish massage by providing a change in senses. Overall loved it. Would come back in a heart beat.

The girl was coughing the whole time kept leaving so I got half a massage. The man that says he is the manager is very rude I would not go here again and I suggest to anyone going not to expect a great relaxing experience.

I went to massage 49 because they were in a better location than having to travel all over Dallas. Hate the outside appearance but the inside was decent and clean. I was in horrible pain that day all over from overworking myself and really just needed to relax and just get an overall good massage. I wasn’t expecting anything wonderful but something to get me through the week until my regular Therapist was available. The Hispanic guy at the desk was nonchalant and not attentive at all. I should have known better than to stay when I asked about the $ 39 massage advertised on front of the building he says that expired January 31, this day was April 17. Then asked me to pay before my services which I should have declined the service at that point because it tells me their policy doesn’t involve refunds or complimentary services if you are unhappy. I stayed anyway and he put me with a guy named Joe. Apparently Joe has 25 years made experience so it made me feel better knowing someone this long in the business would be able to respond to my needs a little better. I have nothing against people with disabilities but when Joe came to pick me up you can clearly see he has a deformity that doesn’t allow him to have a regular walking pattern, which concerned me because relaxing flowing massage require you to move fluidly around the body. Joe seemed like a nice person by the way. My intake form was completed very thoroughly and stated that my body does not respond to deep intense pressure. I prefer medium pressure with a gradual move into deeper pressure only if my muscles allow you through at that point. I have an injuried right arm, eczema on my leg and work with my hands all day long. Joe didn’t notice any of that. He took me in this dark room asked me to get on table face down and get undressed. No concern or consultation at all. Joe comes in and I can hear this stool rolling around the room that he has to use and then proceeded to use my back as an anchor to move around the room, that was frustrating because he was pressing on muscles that were so painful it was very annoying. He then decided to ask me about my pain areas I told min, work all over but my right arm into my back is in so much pain. He immediately starts digging in my shoulder, painful but it stated releasing things into my neck which created more pain, so I asked him to lighten. Then moved over to my left arm and massaged that arm better than the right. Then asked how I was feeling and told him my neck is Hurting bad from the release of pressure and went back to my shoulder to start digging more so I asked him to lighten. He’s talking about God knows what the whole time he’s working which wasn’t relaxing at all. Flips me over and told him to just please work on shoulders and neck to relieve pressure. And he could sense the frustration and tells me if I have any ideas please tell him. Im like what? You’re the professional, im so confused at this point. Stated working on my arm in an upwards position and felt like my breast were about to pop out, meanwhile my hand that’s hanging over my head was hitting this cold lotion substance on the sheet, im guessing he pits the lotion on the sheet to grab during massages. Gross. So after he tells me time is up he asks me if I would like 30, more minutes. Lol… Yeah right. I go up to the front and same guy at the desk noon compassionate as ever says you can leave him a tip in those envelopes, didn’t ask me a thing. The next couple days I couldn’t even move my neck to the right and was even more pain. Never again and I wouldn’t recommend that place to anybody. I wasn’t going to write a review because I hate slandering people but if you are like me and you work hard for the money you spend on personal services, I would want to know where to spend it.

BIRTHDAY SURPRISE!
I took my mate here for a surprise birthday spa date. There was a mix up regarding the couple’s room. The group in mentioned the room not being involved under the extra rules link but the receptionist didn’t advise of it or explain what the fee would be. Then we were schedule for a 3:00pm and didn’t get started until almost 3:30pm. But the massage, facial and foot scrub package was nice. The staff was friendly and I would definitely go again.

I actually posted my review on Barefoot Lounge… but have since learned these are connected/​the same.
Check out my review there… and pay close attention to the ones here.
I can’t comment on the massages… but I can say the business practices are highly suspect.
There are too many other places you can try out before you give this questionable business your hard earned money .
Good luck, and beware!

DO NOT GO TO THIS PLACE.
BUYER BEWARE!
This a fraudulent establishment based on groupon advertisements and online marketing to suck people in. You will be better off going to a cheap foot rub place then this.
Short story:
they charged me for an hour couples massage. Gave me 30 Minutes. Didn’t refund or even acknowledged me. Pushed me not to buy from groupon so they can rip me off easier afterwards.
Long story:
I booked a couple’s massage two days in advance for my anniversary with my girlfriend. I live in Frisco and all the decent massage places that I had gone before did not have an appointment available for the morning. So figured I’ll try groupon and came across this place. I called them to ensure availability before buying the groupon, and they told me that they will honor the groupon price if I paid it directly to them. In that way they can secure my appointment right there and then. It seemed kind of shady but I’m all in favor of helping small business and figured they probably don’t want groupon to take a portion of their money.
So I paid ahead of time for an hour couples massage. Come the day of the appointment, I drove 40 minutes to the place. At the time this place didn’t even have an actual sign above their place and they literally hung a cheap piece of cloth hanging above the door with their name on it. Another red flag. Aside from the place being hard to find, there was absolutely no parking. After a long drive and circling the block a few times struggling to find a parking spot, my girlfriend and I were inevitably 10 minutes late. Figured that wouldn’t affect anything and we could still get the massage. The receptionist handed us some forms to fill and didn’t say anything neither was a sign anywhere that we were on already on the clock for our massage even before our arrival. By the time that we got to the room it was 30 minutes past out appointment time. It was at that moment that our two massage therapist said that they only are going to give us 30 minutes of massage. I had paid for a cold stone face massage, hot stone back massage and a scrub. They told us that since we came in late, they can only do 30 minutes worth of it. So they rushed the entire hour session in to half an hour. So the full body massage turned out to be just a 10 minute back rub. The cold stone face massage was so rushed that the stones kept falling off my face. The scrub was less than average.
The WORST part about all of this was the fact that afterwards when I asked for the refund of the unused 30 minutes that they did not provide me because of the late arrival, the guy just brushed me off saying that it was my fault for getting there late and they can’t refund me. Like I had paid for the room and not the service.
It was at that time that I realized why they pushed me to not buy from Groupon. Because Groupon would’ve never let anything like this happens. Or they would «make it right».
So It still is my anniversary and I didn’t want to ruin the rest of my day and argue with the receptionist. After all this was supposed to be a «relaxing experience». So I asked for the manager’s phone number so i can at least talked to him about it. He said the manager’s name was David and he could not talk at the moment since he was doing a massage himself.
So I called at a later time and there still was no manger on duty. The third time I called I left my phone number and name and told them to give me a call. But it has been 2 weeks and I haven’t heard back. I disputed half of my charge with American Express. I will never ever go to this place again. And I strongly recommend you to stay away from this establishment. I’ll be in contact with BBB and groupon in regards for this matter. So no one else’s day gets ruined by incompetency of those who work for this place.

Before buying groupon for couples, call them instead. They will honor same deal on Groupon. But because we were couple we wanted couple room… we had couple deal. For Swedish massage you had an option between deep tissue. medium and relax. A facial. And foot scrub. My husband hurt his neck. wanted deep. And he got it. they spent more time on his back and neck than anything else. How​ever​.me. I was once hurt in the different massage from differ place, so I hesitated. I chose relaxed. My lady name was markemie. wow!!! She found knots in my shoulders and worked them out. she was amazing! ! Hot rocks awesome. Cold rocks on face wow… it was clean and dark to help me relax. yes we will be back! Many times.

This was a last minute decision due to my sore muscles from day 4 of New Years resolution to work out. After a first at a yoga studio last night I was all in knots and very uncomfortable. After an hour massage and facial with Jaime I feel so much better. Great technique, if a bit inexperienced… On another note, overall do not expect a high end spa experience ala hiatus or red door… the treatment rooms lack the basic needs like water and supplies so the therapist has to leave the room during your treatment to get stuff they need. Also they don’t have a separate lounge area before treatments with robes or slippers… The price reflects this austerity somewhat. Have only gone the one time, on a groupon I fortunately found online. Not sure if I lucked out randomly getting Jaime or if all their techs are equally good. Worth a try for the money.

I went for a couples massage with my husband. The package was $ 125 and it included massage, facial, foot scrub, and hot stones/​hot towels. When I first made the appointment the lady at the front desk told me since I am pregnant, I can’t get the hot stones. I told her that was fine. So when I came in for my appointment, they tell me I cant get my foot scrub, hot towels, nor hot stones. I complained to them that it wasn’t mentioned to me and it’s not fair for the price I paid for. They decided to do the foot scrub but not put too pressure. The massage was good and relaxing. Then when we got out, they wanted to charge me an extra $ 15 because I’m pregnant. I told them that they should’ve told me when I made the appointment. The woman apologized, but still insisted i pay. I didn’t feel like arguing so I paid. This place is a rip off!

I purchased a groupon for this company. When I called to make my appointment, they guy on the phone was rude and couldn’t find my groupon in the system (after telling me not to buy the groupon but they would give me the same offer). I made the appointment anyway and they still couldn’t find the voucher in the system when I showed up so I was responsible for the payment (I was using the groupon app on my phone so they had access to the voucher number and bar code). I decided to go with a hot stone massage instead of the foot reflexology and the massage was pretty good although it was only about 45 minutes (they leave you waiting in the room for 10 minutes waiting for the massage therapist to arrive so you are actually in the room for an hour). I would have rated them higher if it wasn’t for the rude guy on the phone that started off the experience negatively and the fact that I think they are running a scam through groupon.

Worst massage experience we (my wife and I) have ever had. Stay far, far away from this place.
Facility bad, technique used by ‘therapists’ bad.

Went with my boyfriend for a couples massage with a foot scrub and facial. Great customer service. My massage therapist took the time to work out the many kinks I had. I would definitely go back, very attentive. Great prices too. They have a special $ 150 for 3 massages.

I had a great experience here. The staff is very friendly, the price is great! My job is very stressful and very hard on my shoulders and neck. I requested a deep tissue and Matthew take care of every muscle from my fingertips all the way up to my neck including my lower calves. Very attentive to my needs. Great job Matthew! I would highly recommend Massage 49.