Neiman Marcus

I placed an online order for about $ 3200 on 2 Jan 2016 using PayPal as the selected payment method. I received one PayPal email notification upon completion of the order and NO email from Neiman Marcus. I have received no further email notifications to date.
On 12 Jan 2016, the order had not been received, hence, I called NM customer service. I was informed the order was in process with expected delivery date of Sat, 16 Jan 2016. There was no delivery.
Because of no delivery, I called NM today. I was told by Phillip, NM customer service rep, that allegedly on 12 Jan, inquiry was sent to the warehouse as to status of my order. The returned response from the warehouse on 14 Jan was that my order was canceled due to no product availability.
* Why was I told on 12 Jan that my order would be delivered on 16 Jan? Expectations were set only to be disappointed.
* Why was there no further email communication from NM or otherwise, other than the one I received from PayPal upon order placement?
* Why is there no online order tracking mechanism other than to call?
* Why did I have to contact NM for order status and when was I to be informed that my order was canceled?
NM is defined as an ultra-​high-​end retail merchandiser, but unfortunately, with a very low-​end online order experience.

My experience with this Neiman Marcus can be summed up like this: love the store’s setup & décor, like the employees, hate the prices.
When it comes to the prices, I can honestly say that I wasn’t surprised, given Neiman’s location in downtown Dallas. You have to automatically expect a 25−30% markup to recoup costs to run a 6-​level department store (the top two levels are for the executives). While the product quality is exeptional with the choices of designer clothes, its hard to purchase a size 8 designer dress for $ 238 off of the rack for my wife (i.e., Tahari) when I’ve seen the exact same size & design at NorthPark for 20% less at the Tahari store. The same goes for perfume sets. Why some of their prices are lower online in comparison to the store, I just don’t know.
While I do not hate Neiman Marcus (been shopping at various locations for 20+ years), this location just seems to have noticeable mark ups on virtually all of their inventory. While the mark ups may not bother some, its just hard to justify the concept of overpaying for the same value to others like me. To make it a fair analogy, shopping at this Neiman Marcus location is like purchasing a NorthPark Center piece of merchandise at a Highland Park Village price. The difference? Simply the zip code.

Folks, this place is SPENDY! Not exactly breaking news, but here’s why I’m giving it four stars.
The service, atmosphere, and quality are all beyond compare. I was on the road and had forgotten to pack undershirts. I had a little time to kill and decided to go to Neiman Marcus for the first time in my real adult life (this was the Dallas store).
It was like walking into a time warp from the 1950s. You don’t just shop here, you’re escorted. It’s the full experience. Since I pride myself in not being a time thief, each time I was approached, always by an exceedingly professional, friendly sales person, I explained what I was there for, but was so amazed by the service and atmosphere that I wanted to observe for a bit.
I ended up purchasing a 3 pack of undershirts (Neiman Brand) for $ 54. The shirts are certainly nicer than a T from The Gap, so I feel they were worthwhile, for me, anyway.
In this day of ordering everything on line, even top quality items (and I know and buy quality), it was so refreshing to go to a brick and mortar establishment that still provides top quality.

Still the nicest department store. Beautiful from the entrance. And the employees are so nice and very helpful. Beautifully decorated for the holidays!

Was at the SK II counter yesterday at Dallas Northpark, stood there for 5 minutes while the sales reps talked amongst theirselves and ignored me. They lost $ 500+ in sales from me. I was ready to repurchase my full skincare. I can order online, have it delivered and have better service.

Attempted to resolve fraudulent activities on Neiman Marcus card. Now the Capital One does their credit, they SUCK! I’m stuck paying the bill for someone ripping me off. Customer service is no longer in their vernacular…

Neiman Marcus bridal is amazing. Nancy did the alterations on my wedding gown, and I truly believe without her expertise, I would have been lost. The consultants are willing to go the extra mile for you as well as the managers. Wonderful experience with wonderful people.

Five Star Shopping experience! Customer service experience! Restaurants are incredible! Valet parking! A must for the Holidays. Beauty advisers extraordinaire. I think they may validate with purchase… ask!

Love this bastion of Dallas fashion!

My visit to this location was incredible. And I make this statement solely on the customer service experience. it was beyond superior. In every department my friend and I passed through we were greeted with a smile and an offer to help. I live in the Washington metro area and the two local Neimans locations are filled with personnel that don’t smile, look your way or ask if you need help. I was shocked that the folks in Dallas were even speaking to me… it was fantastic! The blond woman in the shoe department was especially helpful, friendly and knowledgeable. My friend and I each purchased a pair but spent probably an hour there chatting and having a great time! Thank you Dallas!!!

If you roll out of bed looking like hell and have to walk into Neiman Marcus to do a make-​up exchange, THEY WILL ask if you’d like a «free» make-​over. We all know what happens next… They make you all up to where you look beautiful and want to go out in public to show off your new look! Ha! I’m a sucker every time and end up spending money on make-​up that I can probably do without, but it’s fun to sit there and let the ladies pamper you and do their magic. Ask for Yvonne at the Lancome counter or talk to Anna at the Chanel counter. And these ladies are SO NICE! One of them even offered to put change in the meter while I got my make-​up done! Who does that? They’ll fix you up and take good care of you and you’ll walk out happier for the experience! Trust me.

An relic of what old downtown Dallas used to be. A small-​ish department store with many levels but not much scale.
The shoes and handbag selections are ok. I was moreso impressed with the dress selection.
Overall it is ok to walk around, window shop, look at the garish décor reminiscent of the 70s plastered up around the escalators.
But if you are a serious shopper, I wouldn’t go here at all, unlike some of the other flagship department stores which impressively wow you with size (for instance, the Herald Square Macy’s or the flagship Saks 5^th on 5^th Avenue).

Forget Black Friday shopping at retailers that only sell cheap junk from China. Go for the quality.
They honored all 50% off prices on Black Friday. THIS is how you do it!
Was told that if interested in Maserati in the lobby that a discount could be arranged as well. Hmmm.

A trip to Dallas wouldn’t be complete without visiting the landmark Neiman Marcus store. The exterior of the building is as it was in 1907 when the store opened. The interior was redone in the 1960s and it still remains in the décor of those times — aqua tones, white floors, and chrome. Classy with an understated elegance.
Most of our time was spent in the food and cosmetic department. The lady in charge was very helpful and gave us countless cookies and tasty things to try. We ended up with some gifts for friends. I also spied an area in the cosmetic section where skin and hair care products were sold. I found a Molton Brown shampoo that I like and is hard to find. So we made some good purchases there.
A tour of the store was in order and we proceeded to other departments. In every department we found the staff to be very friendly and helpful without being overly solicitous. It was especially noticeable in the fur department as I inspected a mink coat that cost $ 25,000. The salesman came over and said «I have a key here if you would like to try it on.» I politely declined but we had a conversation about furs and some questions about the styles. There was no pressure.
What I noted about this store is like a lot of upscale department stores, the quality of the merchandise is beyond compare. If one can afford to shop here you really are getting the best that money can buy. Added to that, the staff is most helpful and approachable. And it’s a store that even though many of us wouldn’t be able to pay the prices of this merchandise, we could feel comfortable going there. You also can enjoy a nice lunch in the Zodiac Restaurant here!

I was a journalist covering a protest outside the Neiman Marcus. I went in to use the restroom and asked an associate if I could use the bathroom. They directed me to the bathroom on the 6^th floor. When I got there, I found cops waiting for me. An officer even followed me into the bathroom to interrogate me. Even after I explained I was a journalist, I was taken into the basement where they took my photo and banned me for 90 days from their stores worldwide.
In other words, great place to shop if you support basic constitutional freedoms.

This review is only for the Chanel handbag and accessories department. Terrible service! I have been a collector of Chanel for a while, so been to many boutiques all over the world. This one is by far the worst! Dropped a bag off on 6/​28, the sales assistant didn’t know how long the cleaning will take which I understand, she promised to call me after she finds out. After a few attempts of chasing up, I’ve been told they can’t do anything about patent leather, almost 4 weeks later. For real?

One of my favorite locations! I always make an effort to come the day after Christmas because of all the sale racks they have out!
Street parking is easy. The garage is unnecessary, unless you plan to be there all day.
This location isn’t as crowded as NorthPark or Plano.

What a great home for the nation’s leading luxury department store. The Neiman Marcus building is a reminder of the old ornate style of downtown Dallas buildings. The inside of the store oozes luxury as the friends staff is glad to help with any questions you might have. The window displays are always amazing and celebrate local and international designers. During Christmas time the outside of the store is covered with lights and the windows turn into a interactive display for children.

I guess because it is the flagship store, I’m supposed to be impressed and give it 4 or 5 stars like everyone else. yeah… I wasn’t that impressed.
While I don’t typically splurge on very high-​end clothes (I just don’t see the point; I’m not a ‘labels’ gal), I will occasionally decide I want something special. Besides that, my husband wanted to see the window display, and he needs to upgrade his wardrobe.
Well, I’m a bigger girl, so *everything* except shoes and hats is off limits to me. They apparently don’t recognize that anyone who wears a size in the double digits exists in this world or might have money to spend. Oh well! They are FAMOUS for hats, which I collect, so hat and shoe shopping it is!
Oh…you don’t carry hats in this store? Wait… what? Ok… I’ll take a look at your furs and shoes…
Very disappointed in the selection. I didn’t see anything I wanted to pick up and look at closer, let alone try on. Sigh. Maybe my tastes are just too classic. This store seems to cater to a more modern affair.
So I strolled on to the jewelry section. All of it was super chunky, huuuuge pieces that look rather cheap to me. Whatever happened to classic, simple, diamond jewelry? Yeah, they don’t carry any of that, either.
Alright. Take the husband to the men’s department, then. He felt uncomfortable, I think. I couldn’t get him to really look at anything, so we left.
It was something to see. I enjoyed walking downtown and seeing the building. However, I will not return for shopping purposes.

This Neiman is clean, spacious, and filled with perhaps overly friendly sales people. I get it, you’re working on commission, now stop slathering my friend with lotion and using tricks to try to get him to buy it. I’m a scientist so I understand the science of why one hand will turn red after you rub it for a while while the other will be calmly white if only delicately brushed. While I was unimpressed, he was all set to buy the lotion, so I guess that’s a testament to just how effective their salespeople are!
In general, if you have $ 1995 to spend on a thin puffy vest, this is a great place to go. You will find that everything is in your price range, and you will be treated like you are the only person in the 1%. Alternatively, if you aren’t hoarding money bags under your bed, you can still come in here and look around, but don’t expect the sales folks to jump at your beck and call as they can recognize a $ 15 t-​shirt when they see one. That said, they are still nice to us paupers, and you won’t get kicked out as long as you don’t look or smell like a hobo. The coffee from the stand under the escalators is quite tasty, so grab a cup and try to find something you can afford!