PetSmart

Absolutely terrible, we will never be back nor will we ever shop at PetSmart again. Sad to end more than 15 years of using them, but both the grooming staff and the manager Allison are liars. They make up policies on the spot to cover their mistakes, then can’t even agree on what the policy is. News flash — if you’re all stating different requirements, there’s not a policy!

I like having a Petsmart nearby! Lots of toys for all the furry friends in your life. I like being able to browse through the aisles without being asked if I need help. The time that I did need help the employee was friendly and helped me choose a good dog toy.

What is that smell!!! You walk in and are hit immediately by the smell of rotten food or something along those lines. Also, when we walked in, two employees were standing in front of the register, leaning on, and having a personal conversation that they did not break to even greet us. We did need assistance but after the horrid smell and no interaction from staff we quickly left.

The only plus side to this store is the fact that it seems to always be empty. The people in there are nice enough, but they have a lady who sort of stalks you through the store trying to get you to buy Blue Buffalo products and it just creeped me out. If she hadn’t been following me around, and the girl at the checkout had been a little less socially awkward I’d go back, but as it stands I’d rather drive a little further away to get to a location where I don’t feel like I’m in a Twilight Zone episode.

I took my Havanese in for grooming, it had been awhile and she was a bit of a mess. She can also be a little difficult with strangers. But the receptionist was great and took detailed instructions. When I came to pick her up the groomer talked to me and explained that he spent a lot of time on her ears because they were matted. They had done a really good job, were very friendly and helpful. I will be bringing in my golden retriever next. Im so happy to have a new Petsmart so close to home!

terrible customer service in the fish/​reptile section… upon asking for 5 $ worth of pinhead crickets [tiny feeder crickets have been called pinheads for as far back as i remember ] i was met with a blank stare so i elaborated by saying small feeder crickets… finally the woman pointed them out and started walking away… i had to stop her and to say i needed to purchase some… she stooped and put her hand on her hip and said .i quote”‘your going to make me touch them aren’t you” my response was sort of a blank stare… she then grudgingly began to assist us… i told her i needed 5 $ worth [they are 12 cents a piece] she then says in a sarcastic tone …”‘now your going to make me count them?” i didnt know exactly how to respond to this so i said ” please give me SOME …any amount will do… whatever… a couple dollars worth will be fine .just whatever”’ and i ended up with 3.60 worth [magic number i supose???] we got our feeders and began to window shop for aquarium fish and during the 5 minute period we were asked if we needed assistance at least twice by other employees… the last of which after being told we DID NOT NEED assistance hovered over us until we felt quite uncomfortable and decided to just checkout and leave… while this store is much closer and more convenient for us we will not be going back and we will be traveling a bit futher up the road to petco where they are happy to help us with our weekly order of feeder crickets etc… very poor !

We took our 3 large breed dogs to get baths and nails ground. We made appointments over the phone and everything was great.
The guys working were polite and very friendly with us, and when we picked our dogs up they had made some new friends with the groomers.
Quality of wash was great, and they did a excellent job with the nail grinds as well.
Our dogs are not easy and not always the best behaved, and everyone was super nice and accommodating!
We will be using this service again, and recommend others to try. So close, and convenient is just a plus!
Thank you!

I’m so disappointed in this location. I really wanted them to be a new welcome addition to the White Rock area but after the experience I’ve had with them, specifically the grooming salon, I will take my business elsewhere.
Bottom line if you were thinking of using the grooming services of this location, go somewhere else. Our appointment to have our dogs bathed and groomed were cancelled b/​c someone didn’t show up. The rescheduled appointment was then a bust because their groomers did not contact the vet for vaccination records as they indicated they would. Come on guys!!! This isn’t rocket science its pet grooming.
All in all it was a frustrating experience with this new store and one which convinces me that management still has a lot of work to do to get it right. A staff that doesn’t double check its work and expects its customers to deal with the consequences. That just won’t work in this area.
One day, they may get it together, but until then I will take them somewhere else where I may pay a little bit more to get the job done correctly.