Bare Escentuals Counter

My friend told me I should get my makeup done here & I’m really glad I listened to her! My stylist, La, did my makeup perfectly! She did great! I needed to get my makeup done in an hour and she did it! I give her props since she was the only one working in the morning and there were a bunch of people buying stuff as well. Definitely going to come back!

TERRIBLE.
Came in looking for a filler for my «growing out» eyebrows. I usually go to Mac or Benefit but Mac they were jammed pack. Next counter over was empty Bare Essentials. My thoughts «eyebrow liner fill should not be that bad» … LIES!!! It was that bad. I had asked the only counter girl there if she can touch up on my brows and I’ll buy the product. Few minutes later she hands me the mirror and I am literally screaming in my head «omg a 5 yr old can do better». They were so ugly and uneven and super dark. Then another customer shows up and rushed me when I wanted her to correct them. I let her go see the other customer, I realized it was my only escape.
The goal is to sell the product to the customer… the experience and product made me ditch the counter and go elsewhere.
See picture to sum it up.

Go to the Bare Escentuals counter. They tell you that they only have a limited selection of eye shadow.
Here is the amazing part.
They tell you to go to Tanforan, the Bare Escentuals Boutique there can help you.
Drive to Tanforan.
Park.
No Boutique.
Is it asking too much for staff to KNOW their own business?
Get ready for the laugh. The tiny Bare Escentuals counter in Ultra tells you to go to the Serramonte Boutique.
A sick circle of cosmetic hell.

Marie is the best person to go to when it comes to make up! She is knowledgable and she really care about her customers, she is not pushy and what she is super sweet and nice! Love her :) I’m coming here all the time because of her!!! Highly recommended! Ask for Marie! :)