MAC – Macy’s Serramonte Mall

***Brie*** She has fantastic taste and listens to what you want, to truly work with you to obtain the look you’ve always wanted!!! IBrie! You are the best of the best! You were amazing! Completely professional and went above and beyond for special Gothic date and the cat eyeliner was a success thank you. You did an absolutely WONDERFUL job with my makeup … I was so happy with the results. Keep up the amazing job!

I love this MAC store! Even though I don’t really shop here often, I only went to get my makeup done for my formal & I am really impressed with their costumer service. The workers greeted me right away and are very friendly. Just a heads up, I recommend that you make an appointment a week in advance because they get booked quickly but that goes for all stores.
My MAC MUA was Anthony! He was so funny and made me look on fleek especially with the winged-​liner (boyfriend loved them). I showed him a picture of how I wanted my makeup done and my makeup came out perfect with a dash of glitter. He used his fingers to apply some eye shadows and his touch wasn’t that gentle, in make up terms he beat that face (not in a bad way) lol I wish he worded his question differently for example, he asked if I get sweaty a lot, but he could’ve phrased the question to «do you have oily/​dry/​combination skin?» I got my makeup done around 12PM and my makeup lasted the whole day & night throughout my formal from dinner to dancing. Overall, he did a great job and I would definitely recommend you to book him on your next appointment!

#48 I usually stop by here every now and then after work to pick up an item or two. I never set an appointment because I normally go when it’s not busy, so they’ll still do my makeup. What I like about MAC is that there really is no other place to learn how to do your make up other than online. The previous places I’ve been to (Ulta, Lancome, Sephora) would only teach me a few things but they wouldn’t actually sit me down and do a full-​on make up tutorial.
The first time I met Bri, I bought an eyebrow pencil from her and I really liked her customer service. So when I wanted to buy some foundation, I came back looking for her. She immediately started helping me even though there were a lot of people around. She helped me pick out a lighter foundation because she said I didn’t really need it, which I appreciate because I don’t want to use a heavy coverage if I don’t need it. I also asked her to help me spruce up my everyday makeup. Rather than just putting a bunch of things on my face all at once, she slowly added contour, highlighter, etc. until I was happy with the results. A lot of makeup artists would do a person’s makeup based on their preference, but Bri understood that I wanted something more on the natural side. The instructions she gave me were easy to follow and remember.
I was at MAC for 2 hours (didn’t notice hehe) and not once did I felt rushed by Bri. She even wiped off my makeup and completely started over because I didn’t like the color. Afterwards, she didn’t pressure me into buying anything and mentioned that a lot of the items she used on me were optional. I came here for one thing and even up buying everything she used on me. I appreciated her customer service that much! And I really felt like what she used on me were necessary products that would last me a long time.
If you have any makeup questions or a certain technique you’ve been wanting to try, visit MAC. They’re super helpful and friendly.

So I’ve never been a makeup type of girl… I never shop for makeup or put it on myself. I’m planning on going on vacation soon for two weeks and so I decided it’s time to get some makeup and some tips– I though what better place than MAC!
So I went there one day and it was pretty busy. I waited for about 2 minutes and this mac girl came up to me with a huge smile on her face and asked if I needed help. I told her I’m not into makeup at all, I don’t know what my color is and how to put makeup on. She smiled and told me she would be glad to help me. She say me down, matched my color and gave me some great tips and tricks. She was extremely friendly and we had a great convo. She gave me a mirror and Watched her out on my makeup and she explained every step to me which was super helpful– she even let me record some of what she did (I have horrible memory haha) I got her name but I can’t remember what it was but she had super bright red hair! I will definitely be making an appointment with her next time I need my makeup done.

People in Lancome section are so professional and helpful always! I like this place! I like to buy my favorite with the gift!

This store doesn’t even deserve one star. The first customer sales rep referred me over to one of her associates and when I asked the second associate that I was looking for a liquid foundation to match my skin, she didn’t even try, she just let me pick out my own color and find out for myself. And when I asked for a make-​over on the latest eye shadow colors, she just pointed across the counter and said «it’s over there, that’s our latest spring colors» she also said she didn’t have time because she was getting off work at 7pm when it was only 6:20pm. Bad customer service. Then I picked out 2 of my own eye shadow colors that I’m use to and ran out of. And I asked for blush colors, and she couldn’t even help with that and started to apply blush color (again, that I picked out) blushed with minimum effort while I was standing on the floor with people walking by. I ended up purchasing items that I know looks good on me and colors that I’ve used in the past, bought my essentials and basic necessities, I spent 100 dollars on make up, but the associate sat there and accepted credit like any of it was her work or recommendation in front of her co-​workers. Oh please. Im glad I didn’t take any advice from this associate, her eyelids were plastered in heavy cream bright pigmented coral base eye shadow with no crease color or contour. Very tacky.

I walked into the Serramonte Macy’s yesterday morning, a Monday at 1045 am. I was completely disgusted on how dirty the entire store was. The displays were one big blob of whatever. I walked from the parking lot into the store as far as the men’s department and then turned around and walked out. I wasn’t going to rummage thru piles of clothes to find my sizes. It’s too bad they don’t have the staff to make the store presentable prior to opening. I won’t be back in anytime soon.

I love this place! The most beautiful and talented staff ever! They are so sweet, helpful and attentive. If you have any questions they’ll always gladly help, regardless if it’s busy. So convenient that it’s in Macy’s too!

My review is based on customer service/​attentiveness whatever you want to call it. After I decided on what lipstick I wanted I saw that there were barely any workers (I don’t like bothering MUA’s while they’re doing someone’s face) #1 was doing a lady’s face, #2 was putting on lipstick in front of the mirror and #3 was on her phone in front of the cash register. OK so I’m standing next to the cash register and ask if I can purchase a lipstick…*crickets* I guess #2 and #3 were waiting to see who speaks up first. Ok #3 spoke up, she was nice, smiling and did help me look for a similar color since the one I wanted was sold out, I did appreciate her help.
Would I come here again? Ehh.nope.

I came in on Sunday to get my makeup done and Laura did a fantastic job. She provided me with fantastic customer service. She did my makeup exactly how I wanted! She is a great makeup artist! I loved the way she did my makeup! Thank you so much Laura, I can’t thank you enough.
Brie was also wonderful!

They did a great job on my makeup… she was very friendly and did an awesome job with my eyes and overall face. There were a lot of interruptions but it wasn’t so bad. I love MAC products and most of the consultants are great.

The place itself is alright i guess, i just wanted to write a small review on one of their products; Mac Liquid Last Liner.
I have extremely oily eyelids. Ive tried many products, even using primers and setting powders and stuff, still doesnt do me justice. I decided to try the Mac liner due to the many good reviews. It doesnt seem to last for me the way it does for other people. It does last me longer than other products, but if i take a nap it still smudges. Other people are saying theyve gone swimming, sweat at the gym, etc and it still lasted for them, but it doesnt last for me taking a nap-​_​– Also, my biggest problem with this is that its super tacky, like glue around the rim of the bottle. So it gets super thick and seems like alot of it is getting wasted for the over price that i paid. I guess its a temp fix compared to other products ive tried.

I usually don’t like coming here cause the mall can get busy and parking is a pain! Espcially around the holiday time. But I went maybe a month ago and I and got the best customer service by Allie! She is very friendly knows her stuff and really will take the time to show new and good products.
I went today to treat myself and Allie was there being friendly as usual and sweet! I had asked her if she remembers me and she did! She helped me out once again, made me want more makeup when I knew I shouldn’t even be there! She also gave me a lil makeup touch up and I loved that showed me how to use some products and tips! Of course I bought some more stuff, a lot of staff being friendly and talkative! I met Brie, she was such a sweetheart! She was friendly and we clicked as well because the love of makeup between us girls! I will definitely be back and I hope to see Allie or Brie there again!

My make-​up artist was not professional. She was distracted, not focus, and did not care at all. I had to force answers out of her on things I wanted to ask. I don’t know if they get commission or something similar, but I was there to learn the skills and spend. She could have gotten me to spend a lot more. I spent close to $ 200 on about 6 products even though I did not like her service. But there were a lot of other make-​up artists there who were helping other customers. They sounded a lot nicer and friendly. Later I found out that she was leaving the job in 2 weeks, which is probably why she acted so disinterested in helping me.
If you are there to learn how to apply make-​up, this is not too bad. You could tell the person that and they will ask you if you would like to do half the face while you watch them do the other half.

Anthony was working at MAC Pro Powell in Union Square on Saturday and I was lucky that he’s the one who dolled me up. He did a pretty amazing job, I wanted my make up to be natural and he nailed it. Natural yet elegant! I received a lot of compliments. Thanks Anthony

Anthony and his ladies that sat morning were awesome! They just recently changed there policy about walk ins, where that was no longer allowed. It so happened that me and 2 other girls were there without appts. They were very kind enough to accommodate and assist us but was also helping other customers so they weren’t at our full attention and that was fine, but moving forward If you want your makeup done schedule an appointment, it will be easier for you and them without feeling rushed cause it does get busy… Ask for Anthony!

I came to this Mac store in serramonte late on a Wednesday or Thursday night. It was somewhat busy and all the workers were assisting customers. So I just walked to the product I knew I wanted and every girl walk passed me or shuffled around me to help their customers, but Liz, even while she was assisting a customer, managed to acknowledge me and asked if I was doing ok. I told her what I wanted and she said she’d be right with me. Within a minute, she came back with the lipstick color I asked for and asked if there was anything else.
Here’s the part where she earned 5 out of 5. I asked if there were any samples on hand, and she said no, but offered to make me some samples. I came out with the original product I wanted plus 5 personalized samples, and this is usually when I buy more. She gave me more than what I asked for, but I tend to buy the samples I try, and so far I love them. Thanks Liz for providing excellent service and for going above what I expected. I left feeling happy and will come again.

Fantastic service!
We came in a few days ago during the evening and it was super crowded. Although all of the staff (there were four that I counted) were busy with customers, we were still greeted and helped within minutes. They were all so friendly and cheerful even while it seemed a bit chaotic around them, I was impressed by this.
Meghan was great! We had a bunch of questions about a product we wanted to try, and she was very knowledgeable plus made an excellent recommendation about another product to use in conjunction with the other to get even better results, which is exactly what we needed.

I wouldn’t touch MAC cosmetics with a ten foot pole because of an experience I had with a MAC consultant years ago — until I met Anthony in the Serramonte Macys MAC. He is nothing short of FANTASTIC.
The fluidity and ease with which he handles any situation is absolutely amazing. The individualized attention he gives each person while maintaining excellent customer service for each person around him is astounding.
Makeup is very important to me because I have an autoimmune disease and I look very, very sick because of it — to the point that if I don’t wear makeup, people make comments.
On my first trip, he found me a great shade that worked perfectly. Then I decided I wanted more coverage, and he found me another fantastic product. Pretty soon he had put together an entire routine for me (never once pressuring me to buy anything that didn’t work flawlessly for me) that worked so incredibly well for my past-​pace, on-​the-​go lifestyle. The entire time he listened to all of my concerns and found options that were exactly what I wanted. I was so pampered that I will not go anywhere else now.
Thank you so much, Anthony!!!

Great place with parking, free parking. This Macy’s is huge but the only draw back are the selections of certain clothes I was looking for was not available in this store.
Otherwise the place is huge and the staff is so aggressive to lure you buy something. Way better than the Macy’s in downtown SF.