Instaconnect

This internet provider is the worst. My internet crashes frequently and when I turn on my computer there is a ⁵⁰⁄₅₀ chance at best of the internet working. If you play any kind of game, it will not work. On a good day my ping is around 1000, but it is normally around 1500. I have called instaconnect many times regarding outages and slow speeds, yet they do nothing. I can’t wait to be rid of this horrible Internet.

I signed up for service at 10 am this morning. They picked up my call and set me up with the pro plan in about ten minutes. Super simple and fast. But then when I was set up, i still couldnt connect to the Internet. I was told that the DNS servers were temporarily down and that they would call me in a few minutes when they were ready and back up. Its been 6 hours now. And ive heard nothing from them. I tried calling back 5 times and they havent picked up once. I tried going to their office but none of the addresses theyve listed seem to be correct. Now i just want to cancel. This whole thing might actually be a scam. I wish i could report this to someone.

I wish I could put a 4 star at the very least for the customer service. Crystal is the nicest, sweetest customer representative that I have ever had the pleasure to talk with. HOWEVER the problem is that she is literally the flotation device that keeps this company afloat.
There is always problems regarding the connection of the darn thing. Most weekends (and especially when crawling under online assignments), the connection doesn’t function, constantly frustrating me with an internal error message or the dreaded limited connection icon.
The evenings are the WORST: You watch Netflix, boom disconnected! You’re playing PS3 online, BOOM disconnected! You are working on homework and click submit… Guess again, INSTACONNECT HAS ENCOUNTERED AN ERROR. It ALWAYS encounters a darn error!
THIS is beyond frustrating and quite honestly deplorable… If you want to pride yourselves as a valid internet connection then please, for the love of freakin 21^st century progress, FIX IT ONCE AND FOR ALL!
I feel seriously bad for poor Crystal who keeps getting called constantly, because the damn repair mans (if they can even be called that) don’t know how to do their job. She has been the person that made me give instaconnect two years of chance to better themselves in regards to their connection, but now my patience is up.
I am saddened to lose the wonderful representative they have, but I am officially changing ships once and for all and getting an actual working connection even if it means footing an additional bill, rather than having a free product.

I utilized InstaConnect as my primary ISP provider while residing at Alvarado Parkside Apartments in Davis in ²⁰¹⁴⁄₂₀₁₅. The connection was usually ok during the day, but from about 4 pm until after 10 pm and on weekends (high usage times) the connection was unreliable and practically useless. My spouse and I would lose connection every 5 – 10 minutes and would be unable to connect for up to 45 minutes at a time.
I was in regular contact with InstaConnect customer service over a period of 3 months to try and work out this problem. Their customer service representatives, especially Crystal, were all very nice and apologetic over the phone – however the problem persisted and was never fixed. Each time I called I was given another reason why our service was not working and then assured it’d be fixed right away. Usually service would improve the next day and work for a day or two after my call, but then go back to not working and the cycle would start again. I got sick of dealing with this over and over again, so we finally decided to pay for Comcast service. It’s an extra cost for us each month, but so far we’ve been able to use the internet any time of day without interruptions and without having to call customer service each time – something InstaConnect could not provide. Our evenings are much less stressful now that we have reliable service.

Slow, unstable, and horrible service.
They rape me every day, and they seems really enjoying it.
End up using my mobile data most of the time.

I take that back.
Instaconnect disconnects every few SECONDS.
AVOID AT ALL COSTS.
I’m livid. Absolutely livid.

The worst internet service I’ve ever had. Academy Lane apartments offered it for free, however it only worked about half of the time, and never between the hours of 4am and 8am. Many residents had to get their own internet through Comcast xfinity. I had to end up using my cellular data most of the time. Even when free, the junk slow unreliable service instaconnect provides is not worth using, you’ll end up frustrated and with a server error message more often than not.

This provider is TRASH! It makes you re-​login every 2 weeks or so as if that’s some type of security feature. The real security feature is that the service is worthless and if you did have bad intentions your not going anywhere with them! Not with your sanity anyway!
–manager of an un-​named complex

Its not often I write reviews for telecommunication companies because on the average they are more frustrating then worth writing but I would like to say that I have used this service for some time now. In saying that you never get what you really want when working with wireless connections speeds less than the speed of light (which we all truly hope for, but in reality just cant achieve) Since they have upgraded their infrastructure the speeds have increased greatly ut sometimes I do get some bad lag. The real reason i’m writing this is their customer service. it is exceptional. They have gone above and beyond on more than one occasion to help whatever problem I have hed. And they have earned this review.

Instaconnect had a variety of problems but they have gotten some new servers and I have not had any problems for the past few months. The speeds are now fast and consistent. I have given them an extra star

Worst internet provider I have ever had!
My apartment complex, The Trees, recently changed internet providers to Instaconnect and I can say that was the worst decision ever! Instaconnect has hot spots around Davis also. However, the internet is really really bad! It took me about 5 months of calling back and forth to get decent internet. The internet is too unreliable and slow to function. The staff doesnt seem motivated to help either.
Usually, if its free, its for me! But Instaconnect has been the first exemption to my life-​rule! I would never wish Instaconnect internet on anyone!!!