T-Mobile

Sativa and Greg helped me and my husband with our account and the service was personable, helpful, friendly, honest, trusting. They were great. Plus, while Sativa was on the phone solving some problems with another agent, Greg gave us newcomers to Davis some great advice on places to see, stuff to do, etc. I highly recommend that store. So not AT&T, thank heaven!!!

Two visits. One very good. The other a waste of time. We were looking to switch from Verizon, and the deal (at first) sounded good. But then, second visit, figured out we wouldn’t actually save any money (well, I did figure out a way to save $ 6 per month, but that isn’t all that exciting). Seems like it depends who you talk to at this store … like any other business, I guess. Some great staff, some staff just marking time.

Excellent store and staff. Went in there just over a week ago because my G3’s charging port was not working correctly. The sales reps immediately worked with me to resolve the issue and fixed my phone. Only after solving my problem did they ask if I wanted to use my JUMP privileges to upgrade to the G4. Their reps were very knowledgeable, helpful, and in no way tried to pressure me into the new device. I did end up going with the upgrade and the reps transferred over my pictures, contacts, data from my old phone to my new one on the spot. Throughout my time in the store, I saw the staff able to give undivided attention to each individual, regardless of whether there were 12 or 2 people in the store. Attentive, honest, and respectful staff working here — this store has made a life-​long customer.

Went to see a new phone in person before deciding, the sales people had now idea what the hardware specifications of the phone were (IE: processor, ram, general display resolution, etc). When we asked regarding another phone they were attempting to up sell the sales person we were talking to became very upset and demanded to know why we would be interested in hardware details of the phone.
I decided on a phone, only to find out there were none in stock at that store. The sales person would not call any of the surrounding stores. He told me he could begin the transaction and I would need to confirm the purchase when I got home. I decided to purchase the phone from another store who had the phone in stock.
When I got home I found the sales person had placed the order without my authorization. I immediately contacted T-​Mobile in an attempt to resolve the issue, ensuring the order was cancelled. Four days later I find the transaction posted again to my account. T-​Mobile then informed me they would be holding my funds until they received a phone they improperly shipped out. It’s now been over a week they have stolen a significant amount of money without so much as an apology for the inconvenience. As a services organization T-​Mobile has been great, however a retailer my experience has been horrible.
I would recommend avoiding this T-​Mobile store and just go to Woodland or West Sacramento. Despite the inconvenience of having to leave town, the sales members at those stores are both knowledgeable, helpful, and friendly.

This place is amazing! Greg and Jazmyn are the best! Great customer service and very very helpful!

As a store, the sales reps were very good and helped us as best they can. Another store screwed us over and the reps spent hours trying to correct the problem. Seriously, the spent HOURS trying to solve the issue that was not their fault.
If you’re trying to switch to T-​Mobile, I suggest going to the Davis store because the reps know their stuff and are very good at helping with stuff, especially Luis.

RUDE AND INCOMPETENT!
TOOK OVER two hours!!! And now we have NO phones!
My husband and I went in tonight, we had already done all of the research online, knew what plan and what phone. We were sent over to Jasmine, we told her right off the bat what we wanted, simple. She still tried to up sell us, every time we declined the upgrade, she acted annoyed and even mad at us. That did not keep her from continuing to try to sell us things we told her we did not want. When I informed her of the phone I wanted, she said they were out of that color and let me know it was inconvenient for her so could I just choose one they had in the store? After 30 minutes, she came up to me again and asked if I could just pick one of the other colors they had in store, otherwise one of the employees might have to drive to another store to pick up my phone. For $ 450 I should be able to have the color I wanted. Again, I told her ‘no’. Then she and another employee talked about us RIGHT in front of us about what plan we chose and they had no clue why we would choose that one. After one hour, she activated our phones to T-​mobile. After 10 more minutes she figured out that she was not suppose to do that, she hadn’t requested a cancelation from our previous provider. Now we have NO phone service. They said it could take a few days! After more than an hour someone finally came to help us out, apparently Rude Jasmine, who acted annoyed with all questions and acted as if she knew everything, was just a trainee. Why was she not being supervised??? It took us nearly TWO hours to get out of there. We were given cheap little temporary phones, that look like a kid’s toy, AND we had to pay a $ 100 DEPOSIT for them, since we would not have our own phones activated for up to a week.
WISH WE HAD NEVER GONE IN THERE!!!

Was having a heck of a time upgrading my phone. Wasn’t working online so I went to the store. They couldn’t process it in the store either. So Kianna gets on the phone with customer care for almost an hour trying to sort it out. It still didn’t go through but I appreciate the effort on her part. Was able to eventually get it sorted out through T-​Force.

Went in trying to buy an iPhone 6 for the full price for a prepaid plan I already have. Given that this is a «Branded» store they were not selling the phones to customers using prepaid. The staff didn’t seem to have any authority to work with me and the overall experience was utterly frustrating and absurd. That T-​Mobile would allow some its stores the ability to turn away a fully paying customer does not seem right.
In any event, I went to the T-​Mobile store in West Sac by the Ikea and they took care of me! I told them I had a prepaid plan expecting them to stonewall me, but the guy looked at me and said «we have you covered». I was out of the store with my fully paid iPhone 6 in hand within 10 minutes. They even had the exact color, GB capacity and phone size that I wanted.
Even though I live in Davis I will be skipping this store and make use of the store by Ikea. Too bad really, but what can you do. The customer service in Davis, in terms of building rapport and being attentive to customers, was not bad per se, but compared to what I experienced 15 minutes away in West Sac the Davis location is sorely lacking.

I came to the end of my seven day T-​Mobile test drive and returned the phone to the Davis store. On entering the store two employees cheerfully greeted me and quickly began the process of returning the phone. I had a lot of questions and both of them were very knowledgeable about the plans and service. They spent more than a half hour with me answering my newbie questions about smart phones.
I may soon be switching from Verizon’s dumb phone plan to T-Mobile’s smartphone service due to the test drive and the staff at this store.
I had earlier in the week stopped at the Woodland store and was told that to get service in Alaska during a vacation I would have to get a European sim card. When I told the woman that Alaska was in the United States, she still insisted that I would need a European sim card in order to make calls. The Davis store staff when asked the same question assured me that even though the service in Alaska is not provided by T-​Mobile, since it is part of the United States, there is no charge for roaming calls or data. T-​Mobile would have lost a sale had I relied just on the Woodland store staff’s knowledge of the product.