White-Allen Honda

Dan sold a car out from under me while I was driving two hours to look at it. I had called ahead and was promised they’d hold it till I got there, knowing it was a two hour drive for me. Dan called me as I was pulling up to their lot to tell me they sold it, then had the gall to blame me for not being there sooner.

I’ve brought my cars here on several occasions for service. I have found that no matter how busy the service department is, they will always make time and squeeze you in for routine items. Quick and efficient, the advisors in this department are the best, hands down.
Sales on the other hand– I can’t speak to a full experience in that department but I think it would be a great opportunity for them to at least greet waiting customers and perhaps evoke conversation about some of the new models. I may have been compelled to test a new Accord today had I been invited to do so. They seemed too busy making lunch plans and trying to call prospective buyers in for a deal.
You’ve got a captive audience, guys. Make the best of it.

PLEASE HEED MY WARNING! DO NOT DEAL WITH THIS CAR DEALERSHIP. THEY ARE OPPORTUNIST, HAVE NO INTEGRITY OR ETHICS AND WILL NOT HONOR ANY DEAL THAT YOU STRIKE WITH THEM.
This is BY FAR the WORST car dealership that I have ever dealt with and they have no ETHICS WHATSOEVER when it comes to selling cars. IF YOU CAN GO ANYWHERE ELSE, PLEASE DO AND REFRAIN FROM BUYING A CAR FROM THEM!!!
This is my story. I negotiated a firm price for a used car with Chris. He claimed he had to talk to his «general manager» when I offered him $ 25,000 for the vehicle, but he called back and confirmed that we had a deal. I had the vehicle inspected by someone that Chris had recommended and was charged $ 140.00 for the inspection fee. Immediately upon Chris’ confirmation that we had a firm price and that I would be definitely be buying the car, I spent about three hours that afternoon making arrangements to have the car shipped to California and registered in California. Then I got a call from Chris about three hours later (the same afternoon) that he had some «bad news.» Apparently, the dealership sold the vehicle to someone else AFTER we negotiated our deal. Clearly, the dealership got an offer higher than $ 25,000 and had no problem whatsoever with abandoning our oral contract. The dealership sold the vehicle right out from under me and laughed all the way to the bank.
Yes, I was very disappointed and angry, but I simply requested that since White Allen Honda made more money on the vehicle and breached our oral contract, that they simply pay for the car inspection fee of $ 140.00 because this fee resulted from their fraudulent sales tactics. I cannot tell you how much I have gotten the run around since requesting this reimbursement. When I called Chris, he said that his «general manager» had to make that decision. He said the general manager would call me, but no one ever did. The next day I called again and spoke with Dan, who claimed that he was the «new car» general manager and also could not make a decision as to whether the dealership would pay for the car inspection. He told me that the general manager of «used cars» would call me back. Of course, no one ever called me. Then, I called and spoke with another guy who claimed that Chris was actually the general manager for used cars. This was a complete and utter surprise as Chris had claimed throughout the sales process that he had to check with the «general manager» when HE was actually the «general manager.» Then Chris had the gall to say that he had to check with the «general manager» about my request for a reimbursement of the car inspection fee and then refused to call me back. How crooked does it get?
Needless to say, it has been a week and no one has ever addressed this issue or ever called me back. Clearly, White-​Allen Honda could care less about me and some of the guys from White-​Allen Honda that I have talked with on the phone actually seem to find the whole scenario amusing and humorous. One guy laughed when I told him that Chris said he had to talk to the «general manager» because Chris IS the general manager. Apparently, this is one of their many unscrupulous «sales tricks.»
This is my take on White Allen Honda. They are only out to make a buck and have no ethics or integrity. if you think you are negotiating in good faith with them, you will be unpleasantly surprised because unless you have actually signed a contract (who knows they may breach those too), they will sell your car right out from under you, without any hesitation, if they get a better offer. We all know that used car salesmen can be slimy, but these guys give used car salesmen a bad name. They have no ethics and take no responsibility for their actions. If they had merely reimbursed me for the car inspection and apologized for breaching the contract, I would have just walked away from all of this, but their behavior is unconscionable and I believe it is my duty to warn all of you out there not to deal with them!
PLEASE TELL ALL YOUR FRIENDS NOT TO DEAL WITH THEM EITHER! I DON’T WANT WHAT HAPPENED TO ME TO HAPPEN OF ANY OF YOU!

White Allen is listed with my credit union as someone they partner with. I decided to check them out. I purchased my 2012 Honda Civic from the dealership on a Saturday which is busy. They provided me with great service. I do have one small issue I was not able to utilized my $ 350.00 Internet voucher towards the purchase of the car the reason I could not provide a perfect score.

Had to get my timing belt changed on the civic, and took it here since it’s close to where I work. Got it in, they got it done in a few hours, and I got it back later. No problems, no weird noises, no hassle, and a ride to work after I dropped it off. Friendly, efficient, and my civic is ready for another 100,000. One of the best dealership service experiences, and nothing new from Honda.