Spanos Motors

To say that I am disappointed with my purchase and the lack of customer service I received is an understatement. I have never felt more lied to, betrayed and taken advantage of.
After purchasing my car on January 2^nd, I was assured that the car would be repaired and delivered by trailer within 1 week, with all items on the We Owe form completed. At the end of one week, I started calling only to get transferred to voicemails, and passed from department to department. I was given a complete runaround. I called over 3 dozen times and left multiple emails and voicemails.
The car was finally delivered almost 2 weeks later on January 14^th. It was driven to me by the salesman, not trailered as promised, and didn’t arrive until after 9:00pm. Not only did they not complete all of the items on the We Owe form, but there was additional paint damage to the front of the car. They didn’t even take the time to detail the car. It was painfully obvious that it received a rushed, half-​hearted wipe down with ArmorAll as it was caked on the dash and seats, yet there was still old dirt and dust throughout the interior.
The next day, I discovered that the air conditioning system doesn’t work. I took it to our mechanic, and found that the car is still in transport mode. Unbelievable. It seems the team at Spanos Motors is completely incompetent and there is a painful disconnect between departments. I am outraged with the experience and will NEVER do business with Spanos Motors again.

We found a car that was perfect for our needs through our insurance company’s auto buying program. We got a check and went down to get the car an hour away. We checked for damages and they offered to fix them, but we would have to leave it for a few days or come back. We decided to make an appointment to bring it back. They detailed the car and we left.
We brought the car back and the damages were not all fixed. We are had to make ANOTHER appointment to bring it back. This time while we were there, we asked about the title. They said it would be ready the following week. The car damages were not all fixed again, but we didn’t want to have to bring it back a third time.
Two weeks came and went. We didn’t get the title. They finally sent it, but without the lien holder. Our credit union threatened to increase our loan rate if the title was not fixed. We have to pay to send it out (certified because I don’t trust them with regular mail).
Our credit union finally received the title and everything is ok. Our experience was horrible, but we got a good deal on an economical vehicle. Patricia was actually helpful. If I were to go back here, it is only to get a good deal… and I would have to be desperate.

BUYER BEWARE!!! READ BEFORE YOU BUY!
The absolute worst car buying experience ever. Started out as an internet search that yielded many great cars on the lot that we wanted to see. When we arrived we were greeted by Steve Radican. The worst car salesman ever. Talked a real big game. Wel the one car we were interested was not available anymore and after reading other reviews, im not sure it ever was available. After about an hour or so of browsing we had decided on a BMW 528i 2010. The car needed a few things done before our purchase so spanos typed up an «we owe» sheet. One nice thing they did extra was tint the windows (even though quality was low and had bubbles in it). I completed al the paperwork and set a date to bring the car back to finish up the minor repairs and get a FULL 6 hour detail with clay bar and wax Steve said. I drive back a week later for the appt and when I arrive Steve said the appt was for sunday, even though i watched him put it in the system and me and my wife both had the date on our calenders. There was no loaner vehicles available at the time. So I now drove 90 min for no reason. At this point I told steve that I Was going to need them to come pickup the car and drop it off while leaving me a loaner vehicle. He agreed and said he would call me. I waited a few days and no call. After 10 days I called and spoke to the manager, Eli. Eli assured me that this is not how they do business and that he was now taking over. By the end of the day he called me to confirm the pickup of the car. Car was picked up next day and a stick shift kia was left for me as a loaner. Good thing my wife didnt have to drive it cause she cant drive stick. After 4 days I called in to check the status of the vehicle but ELi was unavailable. He never called back. I CALled again next day to no avail. Now 2 weeks later I call to get an update and notify Eli that I was going out of town for a week at new years and wanted to make arrangements if necesarry for the car while gone. Well i called 3 times and never spoke to Eli or got a call back. While away on vacation I called and left 2 messages for Eli which were never returned. ONCE home I called in @10am and Eli was not in yet. I Transferred over to service who said the car was getting tinted and would be done this afternoon. I called back 2 hours later and Eli still was not available. Steve at service was most helpful in telling me that the car had just got back and was being cleaned and should be ready in an hour. ELi still never called but I did get a call to notify me of the car coming back in the morning. A bit skeptical of the «6 hour detail» that was done in 2 tops, I Was still happy to finally get my car back. Once he arrived with the car in the morning I immedeatly noticed that the tow cover on front bumper wasnt replaced and the car was dirty all around. The interior was dusty and it appeared as if they did a quick vaccuum job only. THE Driver said he would get the part sent over. I called ELi later that day to verify the part but he was still unavailable. The part did show up in the mail but Eli has yet to call me back.
WHen I did get the part, there was a piece of paper in the package. The paper seemed to be a document that only Steve Radican would have access to. It showed where he sold one car for a commission of $ 2750.00. Not sure why this was included besides to rub in my face the money he made off me with doing no work! Its a shame because they do have alot of nice cars for decent prices but the service sucks. For the Manager to take control of the sale and make sure I was taken care of sounded great and just proved more frustrating in the end.

Well,
Where to start,
We traded in a beautiful Chrysler 300C hemi for a Porsche Boxster.
1. the car had been reversed into a pillar which had broken the rear tail light and left scratches all over by a salesman, we were told this would be fixed as they damaged it. SO, we take it down to be fixed and they replace it with a wrong colored light, and don’t buff the scratches out, so we have to return, in that time people have cancelled our appointment, played my fiancé and i off each other, by them calling and saying «you made the appointment and he cancelled it» which didn’t happen.
No one ever replies to your calls or emails once you have paid for your car.
2. we were told that the car would receive a full service before we took the car. IT DID NOT HAVE ANY SERVICE.
3. the hydraulics don’t work in the front bonnet lid.
4. the convertible roof DOESNT GO DOWN
5. the screen in the car that has all the warning lights HAS BROKEN
6. the alingment of the car is so bad our tires threaded, (luckily we spotted it before is caused a serious accident) Even though we have had new tires put on and realigned, it still vibrates
7. the door handle on the passenger side is hanging by a thread
8. 6 months later and we still haven’t had our lights fixed.
I am SURE i have missed something, but this is crap.
Also, its my birthday and im having to deal with a car that im scared to sit in incase we die.
Hurrah.
Don’t buy a car from these shady people. Disgusting business.