Sephora

this sephora has the absolute worst customer service i have ever experienced. i was in there tonight to try to find a new foundation; when i walked in there was no greeter, and i spent a good 10 – 15 minutes putting various different foundations on my hand to find a match and not one person came over to help me. at one point i looked over my shoulder, made eye contact with someone, and she ignored me and walked away. maybe it’s just me but i thought sales associates in retail are supposed to make the first move and ask if the customer needs help? is that not how it works anymore? do i have to chase people down and ask for assistance? on top of the horrendous customer service, a lot of the tester samples were empty and the trash receptacles were overflowing. so it seems to me like all the associates do is stand around all day not working (must be nice). when i finally made my way up to the counter to check out, then man behind the counter didn’t even say «hi, how are you?» just rang me in like some sephora robot. this location is a disgrace and i don’t even know why i keep going back. there’s an ulta in westwood now so i’ll be going there from now on.

I wanted to give a huge thank you to Alexis, who worked with me during my Custom Makeover. I went with the hopes of being able to do my own makeup for my September wedding and she could not have been more helpful.
She took the time to walk me through the importance of skincare and carefully explained each step so I could replicate it at home. She even wrote down the products she used in order, products used, as well as DIAGRAMS of how she was applying product. Trust me when I say that my previous attempts at contouring make me look like a pufferfish. However, I’m confident that I will be able to replicate the look.
Alexis went above and beyond and I cannot thank her enough for a) teaching me how I’ve been doing makeup wrong and what I should be doing b) products that will photograph will in HD and look just as amazing in real life.

Went and had a makeover yesterday with Alexis and Taylor — those girls are miracle workers. My daughter and I looked amazing all night and we got so many compliments. I would definitely recommend them if you want a makeover and it’s free with a $ 50 purchase. Such a great experience, can’t wait to do it again.

I would have given this place a 5 since they usually always have everything in stock here and the lines aren’t long (quiet location), but their customer service is just terrible! The other day I went to look for a specific luminizer here and it wasn’t on display. I wanted to ask somebody whether or not they carried it, but no one who seemed free seemed like they wanted to ask. I even stood around for a good 5 – 10 minutes in the middle of the store making it obvious that I needed help or had a question. No one came. So finally I decided to check underneath the display in the drawer. The moment I peeked in the drawer, I hear this rude tone of voice behind me asking «Uh, can I help you with something?» I’m thinking «omg, finally», and I ask her if they carry the item. She quickly responds «Umm, no we don’t, only South Shore Plaza carries that» then walks away. I walk after her asking if they had something similar and her response was «Okay well I can try to get someone over here to help you, because right now I’m with somebody and can’t help you now alright?» It was like she was shooing me away, which made NO sense to me because she was the one who asked me if I needed help in the first place (–_​-​)! I decided to wait another another 5 minutes, but no one was sent over to help answer my question. Finally my boyfriend pulled someone from the back of the store (fragrances and hair products) who was just organizing the shelf to come answer my question. But this second girl was extremely helpful, which is why I gave it 1 star instead of a ZERO. I’m really disappointed with the crap service at this location. The dumbest part was when I went to check out with $ 100 worth of items. The first girl who was extremely rude was at the counter. She didn’t even look me in the eye and acted like she was ordering an item online for somebody, even though she was free like a second ago when i was standing in line for checkout.
If you are coming here to grab something quick then I’d recommend it, but if you have questions or are looking to try out new items, this is NOT the location you’d want to go to.

Meh. Not as overwhelming as some of the bigger stores, but staff aren’t as helpful… My greeter was great, but I felt like everyone else legit hated me. Which was too bad, bc I actually kind of wanted to revamp my products and try some new things.
Instead I got the one thing I needed, am pretty sure they messed up my VIB points, and have no real urge to go back. Sephora at the pru wins.

The Sephora at Legacy Place may not be as large as some of the other locations (i.e. Prudential Mall) I’ve been to, but I usually enjoy my visits here as a self-​proclaimed makeup junkie despite the hectic parking situation. Also in many instances when limited edition BI/​VIB gifts are released it can sell out quickly at my home Sephora (Chestnut Hill) so this is my backup option to see if they have the items available!
Most of the staff/​cast members are friendly and helpful. I’ve come here with one of my friends and she was looking for makeup wipes and she was able to get help immediately and view the variety of options that the store had.
My favorite part is probably scoping out the small section of sales near the back that has some gems from time to time. I’ve seen some great deals that sold out quickly on the website and were still available in the store!

There are Sephoras everywhere I know but I am still like a kid in a candy shop when I find one.
I am a woman who likes her makeup.
I feel better and more pulled together with some make-​up applied.
For those of us who are no longer dewy-​faced 18 year olds, even just some mascara, a bit of concealer, a perfectly selected lipstick and a tamed brow make a lot of difference in putting a best face forward and presenting a pulled together look.
I have been in love with bold retro red lipsticks for a long time but found myself rarely wearing them unless it was a big night out. I think it’s the current winter gray look of the outdoors right now that has had me digging through my lipstick collection to find something brighter than what I usually wear for every day.
On my most recent visit to this Sephora, I got some much appreciated help from one of the sales people here. I walked away with a brand new red and recommendations for a couple of others along with a sample. The next day, I went to Sephora on-​line and bought 2 more. I’m on a red roll.
But I had fun as I always do here looking at new products, sampling a cologne or two and investigating eyebrow brushes. I could drop a bundle without blinking a mascaraed eye, but kept it simple the other day with my lipstick purchase.
Here are my latest retro red lipstick favs all available at Sephora just in case you need that slash of crimson on your lips to make a winter-​be-​damned statement too.
Nars: Cruella
Nars: Red Lizard
Nars: Fire Down Below
Urban Decay: F-​Bomb
The salesperson at this Sephora helped me out by patiently leading me to quite a number of blue-​based red lipsticks (I am not into tomato-​reds). There are just so many to choose from that I was grateful for her guided tour through the many brands. She paid attention when I said I was a fan of Nars brand too.
I feel very retro glam on these bleak January days. Sometimes small things can make a world of difference.

Sooo if I’m spending ~$ 200 on makeup I expect some sort of customer service. Usually when I go to buy makeup people are practically jumping me in order to help. Here nobody would even give me the time of day! I kept trying to flag people down to assist me and when someone finally did come over after me being there for like 15 minutes, she was like «Can I help you with anything?» and I was like «Um yeah actually I’m trying to pick out some new colors» and then she kept walking and was like «Well come get me if you need help!» It’s like um, that was my cue for you to help me. I’m not going to track you down for help if you’re going to make me feel awkward about it… I’ll keep buying my makeup at Macy’s from now on. I regret even making my purchases there that day.

I kind of had a «what the what?» moment upon reading some of the rave reviews for this location — maybe I just went on an off night? I was here a couple of weeks ago and there were a handful of employees working, but it was around 7 on a Tuesday or Wednesday so the store was pretty dead. None of the employees were particularly friendly, which is very FAR off the mark from how I usually feel about Sephora. I asked one girl about comparing two BB creams and she had no idea how to answer, I get that working at a retail store does not guarantee the best product training — but someone in the store had to have some kind of understanding of the products, right? She just sort of left me to figure it out on my own, so I went off to the big lit mirror and tried them by myself while she went back to her post. Then, I found a flawless face kit. I was trying to pick between the BB cream I had chosen and the kit, which was a concealer and powder combo kind of thing (I’m trying to eliminate full coverage foundation). I saw another employee, so I asked her what she thought between the two — would she go with the flawless face kit which had more products or the BB cream: for the sake of looking most «natural» and saving time. She looked annoyed and pointed to the kit, «Well what shade is that?». I said «Light». She pointed to the BB, «And this?». «Uh… also light». «Okay, go with this one» and walked away. That had NOTHING to do with my question — and they’re both the same shade so how she drew her conclusion is beyond me. I then picked my BB cream and went to the cashier… SHE TOO was rude, how is that possible? Then, as I was leaving, two employees were raising their voices over taking breaks or something. How professional!

It’s a smaller store then the one I frequent more, but they have the popular brands and the staff is super helpful!
Located in Legacy Place in Dedham, so there is plenty of parking & if you were in the area doing some shopping its great, but if you are looking for more variety of the different brands then I would try the Braintree or Natick locations.

Yes, the Dedham location IS small, as others have pointed out. However, the service is 5 STAR, off-​the-​charts and FANTASTIC. Having been here several times, I find it’s not always the most convenient for me (and the parking scene at Legacy Place can be a hassle, but I often park at PF Chang’s, just walk down, get what I need and then go… just a hint), but the people who work here are incredibly NICE.
On my second-​to-​last visit, I was looking for my favorite Chanel perfume, and could not locate it. The saleswoman helped me look, checked drawers, and searched the backroom until she found out. Seriously, some stores would just simply say «no, we’re out» and leave it at that.
Two days ago, I went in for a particular OPI polish — a $ 9.50 bottle — and wound up with TWO girls helping me find it. It turned out to be not in the store, so they gave me a code so I could get it shipped free. Really, this is service. Dedham is 5 Stars, Unilocalers!

I love this place I get my makeup done often here and the girls that work at Sephora in dedham make you feel like your their bestie. Erin has done my makeup several times and she’s talented, professional and very nice. Everyone in their goes above and beyond to help you out and I highly suggest this location over any other!

when the Sephora came to Burlington it was novel and exciting. This location? Uninspiring. Its makeup and skin care; isn’t that what it is about? Sadly just boring and retail. Selection is strange, not a lot of depth in any one brand and the staff listens to themselves not the guest… how hard is it really? I will shop at that little place around the corner from here… the people are lovely, thoughtful and kind. Sephora Staff has become the Gap Girls of the new Millennium.

I had two lovely ladies help me yesterday when I went in. Jenelle and Gina. I needed a good cover up for a tattoo that I need to keep hidden at work, and they showed me how to apply it and gave me advice. They also helped me pick out some stay put eyeshadow! Even though they could have been doing something else, they made me feel like I was the only person in the store. I had complimented Gina about her nails and she even wrote down the name of where she gets hers done! Also the other ladies working there were super nice too! I left feeling like I made new friends! I’ll definitely go back!

I love their variety! They have the best eyeliners and I love that they sell the individual roll-​up fragrances, (Daisy and Lola from Michael Jacobs) 20 bucks, done! But I have to say, the staff is not consistent! One day they are super friendly, and another they just don’t see you, or can’t help you, or get annoyed with questions (yes you can see it in a person’s face when they’re annoyed). If I’m paying $ 20 for eyeliner, $ 30 for some blush I want to know all about it! Maybe they need more training, IDK maybe I’m asking dumb questions… Anyways, I will continue to go there because sometimes I get the person that knows all about everything in there! With that said, I will be swinging by soon to pick up that eyeliner that really lasts all day and hopefully get some help finding some products for my nails because these cuticles need some help!

i would have given this a 5 star but the staff were rude; asking questions as if my friends and i were. going to rob the place. I felt uncomfortable there. other then that that i love their make up, its a small place and they need to stock up more often

Convenient. Not that big. Has makeover station. Was out of stock on something so I got code for free online shopping for it. Friendly staff.

Probably the smallest Sephora I’ve been to so the selection is a bit lacking. Still, staff is nice and there are ample clean up stations which is key at Sephora.