Twickenton Dog & Cat Grooming

Love them! The only place I’ve ever taken my golden retriever who is now 5. Her fur is as soft as it was as a puppy because Alisha does such a fantastic job. They love the dogs and do a great job.

I took my shelties there a few years ago. They were more expensive, but the location was good for me. The dog’s grooming was good also. My dogs are sweet and lovable. So unlike the customer service I received. The owner – I think the owner actually asked me negatively «Do you brush them?» What? I never went back since. Grooming school might be the only education she received. She never learned politeness, or how to speak to customers.

Seriously. do NOT come here if you want someone to listen to what you want done to your pet.
I booked my Cavalier King Charles here for a puppy/​summer cut. My boyfriend brought her and they asked if that’s what we really wanted. He called me and I said yes, please tell them short. When he picked her up, her hair was still long. They only touched her legs, she looked horrible and it was nothing that we asked. I felt robbed, they took my money and didn’t do what was asked of them. They told him he can bring her back if short is what we REALLY want but considering we made it clear in the beginning, I refused to give my dog to someone who was so disrespectful of our wishes. Very upsetting.

Took our puppy here after several bad experiences elsewhere. We were pleasantly surprised! Only complaints: expensive, and cut of our puppy’s eyelashes!!!

They always do an excellent job making my fluffy look precious. He smells so good ad is a happy little boy when he comes back. Great groomer been here for years. I recommend going on a week day.

We have 2 cocker spaniels and a bulldog. We have been going for nearly 10 years, and they know my dogs by name and do an EXCELLENT job! However, they are pricey. My bulldog doesn’t really need to be groomed, just nail trimming and a bath. They want $ 50+ for that!!! Also, if your dog is matted, prepare for him/​her to be shaved…
But on the bright side, they always come back looking and smelling amazing. Depending on the time of year you bring them, they get a festive neckerchief too. 4^th of July, flags, Christmas, Santa hats etc.
Overall, Twickenton is pricey, but does a very nice job :)

I have mixed feelings about this place. I have been going for more that 10 years. Mostly they do an outstanding job grooming our dogs. That part is a five plus. That’s why I keep going back. However they are often quite grumpy and it’s never clear if it’s because they don’t like you or don’t like each other or aren’t treated very well by the owner, etc. It’s a very strong feeling sometimes and other times, they treat you as if you are family. It’s sort of like being in an abusive relationship. You’re afraid to leave in case you can’t find anything better so you put up with the rudeness. My husband now refuses to go there but I would recommend trying them. Perhaps if they ready these reviews they’ll start being a little nicer.

I have been taking my toy poodle here for grooming for almost 12 years… he always come back smelling fresh, looking like a little model… the cuts always look PERFECT! My dog gets his grooming done by Sue.
Furthermore, i worked there years ago as the «dog washer» and can attest to them treating the animals well there. They know most of the animals that come there as their owners are usually devoted to his place and for good reason!
Each animal has their own little profiles, with special requests/​considerations/​need for certain shampoos… and communicate those needs well to the one another… so that they always know what’s up with each pet.
One thing i can say is that my dog HATES the groomers… and is horrified to be left there… big deal! He is also horrified of the Vet, and his owner leaving him anywhere! I dont know any animals that like being washed, blow dried, and picked at!
One thing i would watch out for however, is how unkempt your dog is going into the grooming session. If your dog is slightly matted… they WILL charge you like $ 15 or more extra! Kind of counter-​intuitive i guess, as you ARE going there to get him groomed… but you have to also appreciate how much extra time/​effort it takes to detangle that mess.

I took my new dog to Twickerton for his first grooming. I had had him for about a month, and he was a total sweetheart, just the sweetest, most loving dog you could ever meet. After Twickerton got done with him, he transformed into a vicious, snarling beast who attacks anyone who comes remotely close to him. A year later, this is still the case.
I don’t know what they did to my dog, but I wouldn’t wish it on my worst enemy.
For shame, Twickerton.

I have mixed feelings about this place after two cat grooming sessions. Let me elaborate.
The first time we took our fluffy son to this place, they were incredibly friendly at the shop. The shop, like most pet grooming locations, was a bit hectic. There is a small waiting area, and then you pass your pet through a dutch door. The turnaround was fairly normal; a few hours. The cost is highly competitive.
However, when we got home, we noticed that SEVERAL of our cat’s whiskers were trimmed fairly short. We knew this was not normal or good for the cat. We also knew that there was nothing that anyone could do about it after the fact, and hesitated calling. We did decide to tell them. They had no idea what we were talking about, and asked us to bring the cat back in for them to see what we were talking about. Now, I don’t know about anyone else’s cat, but riding around in the car for 20 minutes in his carrier is a fun time for our guy. I told them that that was pretty much out of the question. The woman spoke with the cat groomer and she assured her that they don’t clip whiskers. It wasn’t just one either, it was MANY. So many that we figured it wasn’t an accident that maybe the cat just moved suddenly and got snipped. After talking with the very pleasant woman on the phone for awhile, she offered us half off at our next visit. That seemed fair and about the only thing any of us could do at that point.
We finally went back for a second cut. We were worried to go back because of the last time, but decided to do so because they assured us, were very pleasant, and offered us the discount. When I made this appointment I specifically requested soft paws to be put on our cat (temporarily for medical reasons) and to be washed only with hypo-​allergenic shampoo. The woman made no comment about these and we scheduled the appointment. When we took our cat in, we handed them the soft paws and we were told they don’t do that. Part of the reason for us bringing the cat to the groomer in the first place was to have these put on. They agreed to do it anyway, but told us for future reference that they do not do that. We picked up our kitty in a reasonable amount of time. He looked beautiful, no clipped whiskers, and he smelled lovely and felt softer than ever. However, when we went to pay, they were going to charge us the full amount. When I reminded them of the discount, they told us that it had been too long since our last visit (it was only about 9 months and they never mentioned that the discount had an expiration). They were extremely nice and when I had persisted, they immediately gave us the discount.
So, my mixed review is based on very pleasant customer service, even though they seemed to be giving mixed messages about different things. Again, the grooming was perfect save for the whisker trimming which I’m sure was an accident.
They only take cash or check, so this could be an inconvenience.