Brian Bemis Toyota Scion

Mike the salesman is literally amazing and helps in any way possible. The customer service is amazing your greeted right when you walk in the door, they truly make you feel like family. Can’t wait to let family and friends know that this is the place to go whenever in need of some car advice or looking for a new vehicle. Thanks for all you guys do, your amazing!

I drove 100 miles to be treated like garbage. Extrememly poor customer service.
Every aspect of this dealership was a joke. Arrogant and rude staff. From the salespeople to the ‘managers’,
There are much better dealships in the Midwest.

I can’t even give a star, but I had to! Very disappointed in this dealership! Drove over four hours for a 2010 Highlander that I had dealt on the phone with Stephen. He promised all the stains that showed up in the pictures would be out. He said the vehicle hadn’t been detailed yet. We get there, not only were there still stains in the carpet of the Highlander, there were scratches all over the vehicle, not just your basic scratches, it look as if someone drove this through a cornfield. There was chocolate on the driver side visor, just filthy, did not smell at all like it had been detailed. We were so excited the whole way, thinking we’d be driving this Highlander home. We tried hard to still drive it home, but weren’t able to get them down to where we wanted. You’d think coming from out of town, we would of been told there will be some tolls along the way. We had no cash on us, and the tolls cost us over $ 14, then gas on top of it all. What a waste of eight hours! I would not recommend shopping here! Especially if you are looking from Cargurus, don’t waste your time!

Incredible customer service experience. I was having car troubles while driving on the interstate and they fixed my problem free of charge AFTER they were CLOSED. I was blown away. Thanks guys.

The worst service. After traveling from Naperville, with my three youngest, and after calling prior to leaving to verify if the vehicle of choice was there, I became a victim of the bait and switch. I was first told that they didn’t know where the car was, that an employee must have took it and didn’t sign for, then after two hours of showing me what I had all ready told them I didn’t want, I was informed that it had been sold. I said didn’t want a car nor a minivan, they showed me all of that and not the car nor anything resembling it. Dave Hudson was the only good thing about the experience. The so called manger who looked about 22 came out with the unfortunately speech after I had been sitting there and he was in his office, for two hours. Not a great experience. I think I’d rather for my son to keep «old reliable.»

From the initial purchase through the past 18 months of service appointments, everything about this dealership is accommodating and appreciative of my business! If you own a Toyota or are thinking about owning one… this is the place to go. Unfortunately my sales guy Tim retired — but I’m sure there is another good sales person there. I’d also like to give a special shout out to their detailers. My wife’s Prius was sprayed with oil (road repaving) and they did a great job of returing it to like new condition. I also just had it detailed after a crosscountry drive and they did a super job! I live in St. Charles and thought it would be an inconvenience to buy a car so far west. But you make an appointment, they are ready when you get there and they get you out on time… and taking the back roads it’s only a 30 – 35 drive! Check it out. (boy I sounds like a commercial; but I’m not and trust me — if I didn’t like the service I’d be telling you that too!

I just recently purchased a brand-​new Toyota from Brian Bemis. I was very happy with the value they gave for my trade-​in and I was treated very fairly on the new car. everyone was helpful and friendly with no high-​pressure. McKenzie H. Made it an easy experience and pleasant too. At delivery of my new vehicle, I was not able to pick up the purchased all weather floor mats because the parts department was closed. When the mats came in, they notified me by phone. Since I live about an hour away from DeKalb, they hand delivered the mats to my home. In other words they sent a driver the entire way to get me the mats. I think that’s above and beyond service. I say well done.

I had started to look for a replacement for our Mazda CX-​9 when a 2008 Toyota Sequoia SR5 came across my
site. It had all the options which is rare for SR5’s that you see for sale. The Sequoia had a body style change in 2008 and was really the only model/​year that fell into our price range. I made an inquiry from cargurus and was quickly contacted by sales associate, Stephen Rodriguez. Stephen was not only responsive, but informative. Unfortunately, we could not come to an agreement. This was more of Stephen’s manager doing and not his. 3 weeks later out of blue, I receive another email from Stephen. He advised that he had a new manager who is aggressive with pricing and looking for new inventory. To make a long story short, we did the buyer/​car dealership sale dance. Never once though was Stephen or his new manager Mike pushy. They wanted to make a deal, but it had to be right for both sides. After 2 hours of dancing and not being able to completely compromise, I left without the truck. Mike the manager told me that the deal would stand if I changed my mind. I went home and discussed it with the wife. I called the next morning and Stephen and We reviewed it and came to an agreement. They met me more than half way. My family and I went tonight and picked it up and did the deal. Upon checking out the truck, the DVD player seemed to not be working. This was a problem. Right away, they told me that they would make right if they couldn’t to get it to work. Weirdly enough another associate got it to work. Stephen assured me that if it starts acting up to contact him. Everyone at Brian Bemis made this purchase very easy. They were friendly, informative, got me the vehicle I wanted for my family, and really were customer service centric. This was a great car buying experience. Kudos to the dealership, but especially to Stephen who was personable, informative, and put me and my needs for a new vehicle first. Now, I just hope I have the same kind of luck with my new/​used truck as I did with the dealership. If I do, that truck should see 150,000 miles — no problem!

So my first time here I was told that I needed an appointment before I can take my car in there for any services and I needed an oil change pretty bad. I came back when I found a oil leakage in my car because of the freaking Midas down the street that I went to instead because I was in the area already.
I must say, I had an overwhelmingly positive experience because the staffs there were nice and the tech told me exactly what was wrong with my car which was the oil filter that wasn’t the correct size for my highlander causing all the fluids to leak out. I was told that 4 quartz of oil leaked out and my car holds 5 (so do not go to the Midas down the street). He even explained it in terms that I would understand.
From there, I got another oil change with a free wash! I seriously had a whole bumper full of bug splats. And free water too when you pay! lol I was actually quite nervous when I came in because of the ratings on Unilocal,but I was very satisfied with the services and attitude from their staffs.

I left my home, 45 minutes away, thinking that I am going to be coming home with a new car today. Excited the whole drive there, knowing that this dealer has the vehicle that I am looking for on their lot, I arrive at around 11:30am. I am pretty sure I am one of the only customers there. I look young, but I am 26, and have bought several cars in the past. I walk into the showroom to look at the vehicle I have had my eyes on. Car is cool, everything that I need.
One major problem — nobody wants to sell it to me.
I was never even acknowledged. Not even a simple, hello. How can I buy your car if you don’t talk to me? Am I supposed to come find you? Do you not see me walking around ONE model for several minutes, opening the doors, and even sitting inside. I shut the door loud enough to be noticed… Still nothing…
I know I was seen. I purposely walked right past employees. Still nothing…
I figured, maybe I will check out what’s out on the lot, since I actually like a few different models. Walked around for a good 10 minutes. No help, still.
I have never experienced this at a car dealer before. Usually they are all over you, sometimes too much, but at least the process moves forward. I spent about 20 – 30 minutes there, between the showroom, and the lot. And 1.5 hours in travel time to get there and home. I feel like I wasted the 2 hours of my life that I could have saved by just looking online, again.
Would have been an easy sale… I already knew what I wanted. 1, 2, 3, and out the door with a new vehicle.
Instead, only I was out the door. I would love that 2 hours back…

I’ve been working with Jake in the service department when I take my vehicle in for tune-​ups and oil changes. The service department provides good insight on what your vehicle may need. Jake’s very thorough about checking your vehicle’s service record and will be honest about the timeliness for anything that needs to be done to the vehicle.
The service department also accommodates transportation to and from the dealership that is complimentary and convenient to your schedule.

The GM of Brian Bemis Toyota Scion, Danton, last night several hours AFTER they had closed, came out in the cold to help me fix my front plate that had completely fallen off. I am not even a customer of his, nor am I in the market for a new vehicle. He was so kind and gracious about it! He didn’t bat an eye, or have an attitude, like a lot of people might have, especially during the winter & when a business has been closed for the evening. He got out a drill, some bolts, and helped me fix my car on the spot, at about quarter to seven! It was something that was worrying me for weeks, and my family is an hour away. NOBODY seemed to be able to help me, so when he did it was like a little miracle that I had been praying for. He made it so easy, was kind and talked to me about the place & his family. I can’t say I know what it is like to buy from them, but that guy was a gem. I trust he’d take care of anyone that came his way. Thanks again for such a great help!

If I could leave a negative 5 stars I would. Bemis lies. Save yourself the grief and agony and stay as far away from this place as possible. I won’t bore you with my story. Just trust me. Go to Bill Walsh in Ottawa and you will be thanking me.

I recently visited Bemis Toyota while shopping for a new vehicle (which I purchased elsewhere). I’ve met good salespeople there in years past. The most recent salesperson I dealt with did not introduce himself, did not shake my hand… he was not personable… just seemed interested in selling me a vehicle. He lied to me about availability of future inventory (I noticed they have received many more units) and he wouldn’t approach other dealers advertised prices. I purchased elsewhere, had a good experience, and saved $ 1,000 vs. the price I was going to get in Dekalb. When shopping for a Toyota, take a drive to St. Charles. It was well worth it for me.

they had a vehicle listed online at msrp. called and spoke to a salesman to confirm and agreed on price. he later called and said they can only sell it above msrp. $ 1K more!!! they would not honor listed price on their web and on the phone which is at msrp.
i called toyota customer relations to complain. a brian bemis manger returned my call only to say they do not wish to sell the vehicle at msrp and they will not honor salesman’s word and their website.
STAY AWAY. DISHONEST. PRICE GOUGERS!