Brian Bemis Imports

My concern is for Brian Bemis Chrysler/​Dodge. I was dissatisfied with the customer service overall. I had my company’s car to get worked on for over 2 weeks without a loner car and had it repaired and done (spending over $ 600)…I took the car finished (so I thought) and drive it for less than a half mile then the trouble light (transmission module) came back on; the same trouble light that made me bring my car there in the first place. This trouble could only be fixed by the manufactured dealership. So I drove it back to the dealership immediately, however it was closing time and they could not do anything. I had to get a ride home. Again, for the second time, they stated the car was done, I had to call them to ask when the car was going to get done, not the dealership, and again drove the car for less than a half mile and the same trouble persisted. They stated that the piece of equipment was faulty once again. I asked Jeff (service manager) if anyone test drove the vehicle and he stated they do which is part of their policy. I drove the car combined for less than a mile and the car did not work. Jeff never asked about a loaner car, I asked him the first time he stated he didn’t have any, nothing the second time, and then I asked him the third time but was not keen on providing me a loaner car.
Highly upset and did not ask me about a loaner vehicle until 3 days after the problem was fixed for a third time. They did not wash my car even though it was cold, but after each service vehicle cars get washed as a complimentary; I had to ask for one.
I asked, as a customer, I was dissatisfied with their service and what he would do to make it better. Jeff replied, its their job was to make sure the problem gets fixed and I told him thats the reason why people bring their car to a business for that.
I gave them another star For putting my license plate back on after it had fell off and Jeff stayed later after closing hours is when I picked up my non repaired car.
However, I do get my oil change from another Brian Bemis dealership and have no issues but question about their entire operation of not great customer service.

I only brought my car here for servicing because I believed the issue I was having was under an extended warranty from Honda. They had my car for a few hours when they called to say they fixed the problem but I missed the warranty by a few months so it would cost $ 300. Okay I get it — wasn’t happy but I paid. Less than six day later the problem comes back. Drop my car off again and «oh they found the problem» — this time it’s an additional $ 600. No mention of the money I just spent for them to do work that did not, in fact, work. Took my car to Bockman’s where they actually treat their customers with respect.

Had a super experience buying a 2001 Honda CRV with only 30,000 miles on the clock from Bemis. A cream puff! That’s not a typo. I said it only had 30,000 miles in 2015. Traded in by a professor at NIU heading off to retirement with a new CRV. I’ve used «Chester» as my daily driver for three months now and love him more each day. But wait! This review gets better! My son’s 2003 CRV came up with a dead battery and the radio lock-​out function activated. To re-​program the radio you need a 5-​digit security code. Not so easy to come by when the original paperwork for the car is long gone. I had visions of pulling the radio out of the dash to get a serial number off the back. I couldn’t even reach Honda of Lisle on a Friday afternoon. Lines jammed, leave your name and number, yada, yada, yada. I remembered Brian Bemis and gambled on their Parts Department. A nice guy answered the phone on two rings. Not a problem! He took the partial info I had. Punched it into the Honda network and had my security code in 90 seconds. No charge. Glad to help. I probably saved $ 200 in labor. The amount it would have cost to have the radio yanked and then re-​installed. I love these cats!

my review is for Brian Bemis Ford and Mazda. It is not fair to give a bad feedback based on the experience with one salesman. However, I will go ahead and tell my experience. My wife and I were interested in having a lease or eventually purchase a vehicle. We were shocked with the salesman that start questioned our financial situation and kind of making sure we would be able to afford the vehicle! The salesman was not professional at all. He was not really helpful. he was not willing to go the extra mile and even make a quote. He wanted to do an easy sale, which was offensive. After all you are going to spend at least 12 000 in a lease or 27 000 in car, the least that you expect is to have a quote or some questions answered. All the time we have the impression that the salesman was not really convinced that we wanted to make the purchase. In my personal opinion if that was the case, there are more subtle ways to confirm a suspicion like that. In summary, just imagine a reluctant salesman not willing to do nothing at all, not even a quote. The most offensive part was the this salesman wants to push the sale after a test drive, but he does not want to even give a quote. In summary, what an awful experience. I would not recommend anybody to go to this dealership ever! please spend your 25 000 or more in other place that at least have professional salesman.

I went here to get service on my car. Not only was Adam in the service department rude but he was condescending. He wasn’t willing to work with my schedule at all to get my honda serviced. I’ve never dealt with a honda dealership this unprofessional. I was even excited about possibly trading mine in but I’ll never go here to do so. The lack of customer service in the service department leads me to believe that it’s poorly operated. I spent $ 1699 on a honda care plan only to receive poor treatment. If you’ve never been to another honda dealership I suggest doing so. The professional ones make you feel comfortable to make a purchase and stand behind their product no matter what. So now my car is still broken and I have to go elsewhere.

I had a very pleasant experience purchasing a Honda Accord from Brian Bemis Honda. I loved my sales rep, Tim Tucci! He was very laid back and reasonable. I came in when I saw the car posted on their website. After inspecting the car, there were a few minor issues with the car that I brought up to him. I was also working with a very strict budget, and he gave me a few different options that we had as far as the minor repairs and the price. I really appreciated that because he didn’t try to rush me into buying it «as is» by telling me there are other people looking at it, etc. He took the time to listen to my needs and and work with me. We were able to get the fixes done and the car priced within my budget! If you don’t want an overly aggressive sales person who puts their paycheck before your needs, Tim is definitely the guy to talk to.

I brought in my friends Element with a climate control system failure. The service department said that they would run diagnostics and tell me what the issue was and subsequently reported that that it was, in fact a transistor/​resister and that it would be ~$ 240 dollars to replace –including parts and labor. I opted to buy the part and pay for diagnostics to save ~$ 90 (~$ 150 total). I replaced the part myself and it still didn’t work so I brought it in again. This time they said it was a fuse and replaced it; climate control, being functional now, I decided to try the original transistor/​resister and it still worked. After I informed the service manager of this, his response was to defer me to the parts department –who’s policy is not to accept returns (which he should’ve and probably did know). In the end, after ~$ 150, countless phone calls, multiple trips and unnecessary effort to replace parts, it turns out to have been a simple fuse. Either they are inept or they deliberately tried to sell me things I didn’t need; either way I’m disappointed with the experience.

Very dissatified with the entire staff there. Went in looking for a certain car and was given the run around. It was so hard to even get a person to speak directly to… even the receptionist said well **** is at the desk I can see him and Im not sure why he isn’t answering his page… NON STOP always voicemails with o return calls for days. Then when I had spoken to the guy again he said in order to get the certain color I want I would have to put $ 300 down for them to «find» the car…3 days later after being promised by 2 people no car… sad thing is I sold my car when I was told I would have the car by weeks end Im still without a car. I demanded my money back as they didn’t produce the car in 3 days (kept saying they couldn’t find one but I called and found 3 of them within 1 hr distance) So tomorrow I am driving in to Chicago for actually a better price and more advantages with a new place, so hope they do me right as I am looking forward to owning a Honda!

We recently bought our new SUV from Brian Bemis Honda. Everyone at this dealership is trustworthy and personable. Michelle Mitchell, our sales consultant was informative, smart and had our best interest in mind when helping us select our new vehicle. Negotiations were smooth and fair. The GM Steve White was also super friendly and accommodating. I’m pretty sure we just became lifelong customers after such a positive experience.

We bought a used car there 6.5 years ago. We got a GREAT deal with minimal negotiating, and have been very happy with the car. Our most recent purchase was a Toyota Sienna, but we did shop Honda to check out the Odyssey.
A guy named Andy Zuk sold us the used car, and we ask for him when we visit there. He is very knowledgeable, patient, not pushy at all… and an all-​around nice guy.
I have run into a couple of pushy salespeople there when Andy wasn’t around (minus 1 star), and selection was very limited on vans this summer.
I would shop here again… and will always ask to work with Andy.