Dekalb Sycamore Chevrolet GMC Cadillac

I work out of town, so it’s a bit hard for me to get to this dealership before the service department closes at 6pm. But I came by last Thursday ²⁄₂₅ and arrived at 5:35. The guys came out and said it was no problem to fit me in, even though it would be after 6pm before my car would be finished since there was a car ahead of me that they just started. I told them that I felt bad for making them stay late, but they persisted it wasn’t an issue. So I left my keys and went inside to say hello to Dan Paul, who is the one that sold me my car. One of the service guys stepped out to find me and showed me that a critter had set up a home in my air filter! So gross! He wanted to get my permission to replace it and I gave them the green light to do so. My experience was fantastic as always and I was very satisfied when I left. Thank you!!!

Nothing against young men changing oil trying to make money but they left my oil cap off and now I have to smell oil for the past few weeks. Tried to pressure wash but still smells. Can’t say I’ll be going back there.

Treated poorly

I would absolutely recommend anyone wanting a friendly, knowledgeable, no-​hassle experience, come visit Dekalb Sycamore Chevrolet GMC Cadillac! I worked with Adam Eaton to buy a truck here. Adam was very professional as well as friendly. So was everyone else involved in the deal. Adam stayed late the first night when I came to see the truck and stayed late to let me take it for a test drive. Being able to fill out all the credit information online prior to starting to work out a deal saved tons of time as I could do it that night at home so they could start working all of that part the next day. Deal day was easier than any I’ve been through! I never once was pushed into a deal, I wasn’t taken into a closed room, and they ran the numbers every way I asked (warranties, additional options, etc.) until we came up with one that worked for me. Best car buying experience I’ve had! Many thanks to Adam and the crew!

I recently had my Cadillac in here for a recall. I have a «V» series Cadillac so I wanted a better dealership than what I had experienced at Patrick in Schaumburg. Looking around, all reviews for Heritage in Lombard, and Naperville Cadillac weren’t reassuring me either. So I looked outside my local area and found Dekalb Chevy/​Cadillac/​GMC. Motor Werks in Barrington was also on the good list.
Anyway, the recall in question is pretty simple, a fuel pump relay and harness. Problem is, getting to it. It required exhaust removal, driveshaft removal, and dropping of the rear cradle/​sub-​frame and suspension to lower the tank to get to the fuel pump. Roughly a 4 hour job when everything goes according to plan. Problem is, that didn’t happen!
To remove the exhaust, GM engineers didn’t put a flange later down the exhaust (like they do on other vehicles), to facilitate quick and easy removals. The exhaust is all one piece that only bolts to the exhaust manifold flange. This is where problems came on mine. Due to age (the car is ~9 years old), with moderate mileage, on a high temp part, bolts just don’t come undone. That was the case here. Well, actually, they did come «undone»… The studs snapped on the passenger side manifold. To add complexity to the matter, these weren’t standard GM exhaust studs and were specific to my LC3 engine. So those had to be special ordered from GM. Then of course the fiasco to get the busted ones out… All in all, a 4 hour job took ~2.5 days. I was almost about to do this whole recall myself as I used to be a GM tech, but I’m almost glad I didn’t as I had enough of this type of thing then. On my own time, in my garage, this would’ve taken a week to do…
But Brandon, my service advisor was great (can’t say enough nice things about him), and they handled it without issue, other than the frustration of having a lift tied up with a 4,200 paper weight. He may not want to hear this, but any local «V» series owners needing this recall, I will gladly send to him. I’m also very particular about my car (s). This one never sees rain, snow, etc… So he (Brandon), was understanding and gracious enough to leave it inside before and after service.

We have had repairs, oil changes & have purchased a truck. We couldn’t be happier. By far the BEST customer service I have dealt with. Great employees, HONEST, never forget your name, and great waiting area!!! We will continue recommending you & we will keep coming back!!!

I had a Great Car Buying Experience At DeKalb Sycamore Cadillac GMC.
Thank you to Jerry Sharif, Who worked with me all the way and we tried out quite a few cars. Before we got the right one. Jerry is very knowlegable and honest probably one of the best people to do business with. Thanks Jerry for all your time and hard work. Also a Big Thank You to Teresa Spooner who put all the Financing together for us. These people at your Dealership are Great People to work with, that will work with you every step of the way. We will definetley continue to do business with your dealership. Thank You for all you do and Keep up the Good Work.

We traded a saturn ion in on a chevy silvarado. We had nothing but great service with these people from start to finish. Our sales guys name was chuck and he was great to work with, and really one of the nicest guys we have met in the car shopping business. We did have some mechanical issues with the truck right away which was none of the dealerships fault however i would like to mention that they jumped right in to get the problem fixed and get us our truck back at their cost. These people are absolutely amazing at their jobs, and i will in the future be buying from them and no one else :)
Also, while my truck was being worked on they consistantly kept in touch with me, and answered any and all questions for me and my wife.
I couldnt be more pleased with this dealership!
Ethan Smit

Great experience through the service department. Service members were polite, courteous and informative. I worked directly with Mike Kallembach and I was frequently informed on the status of my car. He was very helpful. I have done business with Brian Bemis in the past and had only negative experiences and multiple trips back to the shop. I will be taking my business to this dealership from now on!

Brought older car in for recalls, everything was great. I got a call @3:15p that the car would be ready in 30 – 45 mins. I didn’t leave with my car until almost 5p. My time didn’t seem to matter whatsoever. If I was told it wouldn’t be ready until 5p, I would have left it until the next morning since I had somewhere to be at 4:30p. Everyone was nice, but I didn’t need nice. I needed efficiency.

I cannot say enough good things about the service here at Dekalb Sycamore Chevrolet! This afternoon I stopped in to see if they would patch my flat tire. I didn’t make an appointment and they were busy, but they had me in and out of there in less than an hour. They fixed the flat, swapped it with my spare, recalibrated the tire sensors, and topped off another low-​ish tire, all for NO CHARGE! I had fully intended to pay the quoted $ 17, but they said no, they were happy to take care of it for me!
This is not the first time they’ve impressed me either! In November they were the only place who agreed to get me in before I had to leave for my Thanksgiving trip. I had always avoided using the dealership for oil changes because all my life I’ve heard that dealerships are more expensive. Well for HALF the price of what I paid at Farm & Fleet, they did my oil change and a tire rotation! Plus the washed and vacuumed the car! Last winter I went in for a recall repair and they shuttled me to and from work. They are consistently helpful and friendly, and I honestly can’t say enough good things about the service here!

I brought in my 2014 Malibu for an oil change which is covered under my extended warranty. It was done very quickly, the staff was friendly and helpful, as always. This dealership always provides the best customer service possible.

We bought our Ford truck this past October and we couldn’t have been more satisfied with the service !!! Quick purchase, no waiting away for hours and hours. We will definitely be back for our next car purchase !!

I had a great experience buying my Chevy Suburban from Dekalb Sycamore Chevrolet. After visiting and calling 5 dealers, I bought from DeKalb. The Sales rep and manager (Courtney Pratt and Mike Ford) were great to deal with. I love the car and I would highly recommend this dealership. Thanks.

Would not negotiate — waste of time — would never return to again.
When my car broke down irreparably, I needed to replace it quickly. I made a list of potentially suitable cars from online listings, and drove around to see them. I actually had high hopes for the Corolla at DeKalb Auto Sales because I rather like Toyotas. I showed the salespaerson the listing, I was shown the Corolla, and as customary I took it on my test drive to the mechanic so I could get an inspection to learn what work was needed and how much the thing was really worth (I recommend anyone buying a car do this — some places like Goodyear and AAMCO offer free inspections).
So I went back to the dealer with my list of repairs needed and told him what prices that I would be willing to pay for the car on the condition of those repairs being performed or not performed. And the guy tells me that they don’t negotiate at his dealership.
I didn’t even know what to say. I can’t imagine ever paying sticker price for a car, and I’m appalled that a dealership would expect it’s customers to do that. I wouldn’t have even looked at the car if I knew that the sticker price was not a starting price for negotiation, but the actual price for the vehicle. I cannot recommend this car dealer to anybody. I bought a lovely Cavalier from a dealer who was willing to work with me, and it has served me well.

Bought my car here and can’t say enough about how great they are. (after going to countless places looking for a vehicle.). Wish I lived closer so I could take advantage of the great service they provide. Up to an hour faster, for a rotation an oil change than the place I go to now. Wish other dealers would take a page out of there book.

We are looking to purchase an Acadia and I e-​mailed before coming in to see what the numbers might be. I spoke with Darion and was given a monthly payment amount that was exactly what we were looking for. We scheduled a babysitter and came in on Saturday. We drove the Acadia and then sat down to discuss the numbers. The payment came back $ 153 more than the number originally discussed. Unfortunately, I believe we were given the original number to get us in the door. I realize car dealers aren’t exactly known for being upfront and honest, but I honestly believed we were going to walk out with a new vehicle that day and now I’m sorry I wasted my time there. I hope you learn from my mistake and don’t waste your time here either.
After returning home on Saturday, I called back to the dealership and asked to speak with Steve, the finance manager to go over the numbers to see exactly where the mistake was made. He was excellent. We discussed all of the numbers and he even stated that he had no idea how we were given the original price. This confirmed to me that we were lied to because the original dealer wanted us to come in. Disappointing.

My wife and I purchased a 2013 cruze on wednesday, january 30. upon entering showroom, was met promptly and courteously by matt sherry. after speaking with him about my trade-​in and speaking with darren, as well as a conversation with mike (owner), we were both pleasantly pleased with the entire process and walked away with a brand new car! will be glad to do business with this dealer again!