Enterprise Rent-A-Car

Terrible. Rudest customer service I have ever experienced. They could have had my service for 14 days per month, however after dealing with them for 10 minutes I decided to drive my own car. Avoid this place.

I would give this place ZERO STARS if I could. This is the second year in a row they have done this to my family. We had a CONFIRMED reservation and we showed up on time and they didn’t have the car ready. When I asked them why wouldn’t they call us and let us know before we drove over the response I got was «thank you sir have a great day». When I asked when it would be ready she said «I don’t know». When I asked for an estimate she said «thank you sir have a great day». While I was there i got to listen to complaints from two other families regarding the same issue. The worst part is it seems as though they are ready to completely take advantage of older people who aren’t willing to put up a fight In regards to their terrible service. THIS IS THE SECOND YEAR IN A ROW THIS EXACT LOCATION HAS DONE THIS. They are a very incompetent bunch of people working there because they always have an issue overbooking their cars and not having them ready for people. I would honestly have corporate fire them, it’s shocking they are employed. DO NOT RENT FROM THESE PEOPLE!!!

Would not switch my car to the size I was paying for despite having one available. Said it was unethical! I was stuck in a smaller size car that smelled like nauseating deodorized vanilla and then the woman «disconnected» me.

Excellent customer service. Booked online and they more than delivered!

Great service! Britney helped us during our rental. She mase sure that everything was all set and went through the documents and fees one by one to make sure that we understood what we are getting. Even if there was a lot of people trying to get a car since it was Saturday morning she was fast and efficient. When I dropped the car off she made sure everything was fine. The guy helping me during the return was really knowledgeable even if he said he just started and just there for the summer he looked like he knew what he was doing. I even feel bad that I was not able to tip (no cash on hand) him. Over all great service and efficient location. Will be getting my rental again from this location when I am back in this area.

I rented a SUV here as I needed to take a little road trip and needed more storage than my car will hold.
I booked online and would normally use the Palm Beach Airport location, but that is much further to drive and this place actually offered FREE pickup and delivery in a 10 mile radius — so I decided to use them. They arrived to pick me up and was actually 10 minutes early.
I rented a new Ford Explorer with only 4,500 miles on it and it was in perfect condition and drove really nice. Imagine that, the USA cars are pretty good now. This location is tucked away in the corner of a strip mall and the cars are in the back and the service was very friendly both at check in and check out.
I would definitely use them again.

I’ve used this location several times with no major complaints, however, my last encounter was not the greatest. Aside from waiting over an hour for a car, the car I received stunk from cigarette smoke. I’ll excuse this since it is the first occurrence like this in the six time we’ve rented cars from this location.
My biggest complaint is the weekend hours. Typically, folks who vacation in Florida fly down on a Saturday and return home on either Saturday or Sunday. This location closes at noon on Saturday’s and is not open on Sunday’s. That presents us with a problem every single time we rent from this location. Either I have to pay for two extra days to have a car past noon on Saturday or get stuck not being able to do anything without transportation. Perhaps you should shorten your weekday hours and add hours on the weekends.

LIARS!!! Made a reservation for Christmas Eve day. Called at least three times prior to day needed. Arrived at assigned time for pickup. No cars available. They drove me home and promised to call same day when car was ready. No call no car and then they closed. A simple call with the truth would have gone a long way with me. We will find another car, I hope but never again from enterprise and this branch in particular. Dishonesty has done them in as far as I am concerned. Not nice!!!