Comfort Inn Denver East

Wow! After a bad experience across the street @ The Timbers the front desk went above & beyond to make sure we were settled into our room. The staff that work here are super friendly & go out of their way to take care of guests. Breakfast & Welcome Reception is nice. Easy to get to from I-​70. Easy access to University Hospital.

Affordable and CLEAN! Super comfortable beds, very helpful, friendly staff, happy hour and breakfast was nice! I would definitely stay here again!

Make sure they don’t book you next to the fitness center. I made note of the hours on the door… 9am-​10pm… okay, I can handle that. I can’t handle some a-​hole with an anger problem lifting weights at 3:30am. It’s sad that people can’t respect others. The front desk rep seemed very timid, helpful, but who knows if the problem will be fixed of not being able to LOCK the fitness center door during CLOSED hours (you can still get in with a room key). The rate was cheap, hotel clean relatively, felt safe, potholes GALORE as you enter the parking lot. They did check me in early which I appreciated A LOT. My flight came in at 8am but check-​in is usually 3pm. I showed up about 9 or 10 and they let me get a room. The room had a working fridge, microwave, tv, a/​c-​heater… I was overall satisfied aside from the gym rat asshole that clearly had an anger problem SLAMMING weights after being told the fitness center was closed — grow up!

Immediately after our stay, my wife and I started showing bites all over our bodies (bites can take 2 hours to 2 weeks to show — we have pictures). After doing some research and calling out to exterminators while back home, it was determined to be bed bugs. Immediately trying to figure out what happened, I called the hotel, and asked if they could check our room (with the balcony overlooking the breakfast bar). I spoke with a gal at the front desk, who immediately called her maids to check to see if there was any evidence of bed bugs. She promised she would call me right back. After two hours, I called back and asked if she could give me the results, and she said that she was very sorry and that the maids found blood spots and remnants consistent with bed bugs (this only happens with mature bed bugs after my research). She said she would talk with her GM right away and told me that they would start the process to refund my stay, an admission of guilt, and they called an exterminator.
Meanwhile, my home now has bed bugs, as they are well known for crawling into suitcases and travelling across country. After more hours of research, the only remedy is to hire a professional who brings in heavy duty equipment to heat your house to 130 degrees or more. The extermination process cost us $ 2250 after getting multiple quotes. As a follow up with the hotel, I wanted to be reimbursed for all or a portion the expense of using the exterminator, so I left messages Friday (11:44am, 2:41pm) for the General Manager through the front desk worker and was promised that I would hear from the GM on Saturday. With no words from the GM on Saturday morning, I called 3 separate times over a period of 6 hours (9:15am, 10:50am, 2:30pm) all with promises by the staff that the GM would call me. Finally, I was told on my third call (2:30pm) that the GM had left for the day and she told them that she had tried to call me but I didn’t answer (I have no missed calls and have no reason to lie — I want this resolved ASAP). In addition, the front desk worker I spoke with did tell me that even though I had never talked to the GM that she had decided already against reimbursement for my exterminator costs because I could not prove that there were bed bugs. Remember, they already told me there were blood spots and remnants consistent with bedbugs, and they refunded me my nightly fees, and called an exterminator — this is not a coincidence. When I asked if the other rooms were going to be checked for bed bugs, we were told that they would not be, because they had not had any complaints.
I was finally told to call the supervisor at 4:00pm CST on Saturday because she could be a decision maker. The first thing that the supervisor said was that she was familiar with my request, that there were never any bed bugs, and I don’t have proof of any bed bugs. When I told her that her hotel had already told me that there were bed bugs discovered on Friday, and that is why they hired an exterminator and refunded my fees, the supervisor responded that she would get authorities involved because I was harassing her staff, then hung up on me.
Basically at this point, we are being lied to and avoided. They already admitted that there were blood spots and skin consistent with bed bugs and hired an exterminator, otherwise, they wouldn’t have refunded me my bill. With no other options, we are in the process of working with the Denver Health and Sanitation department and filing a personal injury report, as well as looking into a personal injury attorney. All we are looking for is fair treatment and reimbursement for expenses that the hotel caused us. Even a phone call is a step in the right direction, but no one is communicating with us.
If you are even thinking about staying here, I would urge you to use one of the other establishments right across the street than to choose this one. Pay a little more if you have to. Writing a negative review and spending all day Saturday at the in-​laws because of an exterminator going through my house is the last way to I want to spend my weekends, but at this point we have no choice.
By the way, if you are ever in this situation, know your rights. File a personal injury report with the hotel, call the county health and sanitation department, and talk to a personal injury attorney. Finally, take pictures and document the facts.

Ooo boy — i am dropping my review from a 3 to a 2 star rating, after the loud noise of the renovations reached new decibel levels… construction was going on past 5pm.

I came to this motel just because my flight was cancelled and I dint have option than here. tgis place sucks its better to sleep on floor of airport .the front desk sounds like an foolish no proper tone no help no courtesy .I mean how come these types of people are kept in front desk .if I had a zero star option I would give that for this motel… guys do something for more business.

No shuttle; no bar; no fun. Denver without a car sucks, in general. Having to deal with this town and its rude people makes me want to drink. This hotel helps with neither of those problems.
I gave it two stars because it’s affordable, fairly clean, and the lady at the front desk was nice. Still, I won’t be in any hurry to come back to Rodeway or Denver.

Search reviews on this place before you consider staying here. Guaranteed they will double or triple charge your credit card like they did me and several others. It’s a franchise and the General Manager Michelle has avoided me like the plague when I’ve tried several times to get the overcharge returned to my card. Seems they are really struggling and overcharging everyone is a way to bring in extra revenue. It’s not a nice place and not worth the $ 60 per night I should have been charged, DEFINITELY NOT worth the over $ 120 per night I was actually charged. We could have stayed somewhere nice downtown for that.