Embassy Suites Denver-Stapleton

Booked a large group for high school trip in advance approx. 18 rooms… When I arrived with students to check in, the rooms were not ready and the customer service was awful, I have stayed at other hotels with the same group booking and at check in they have all the room keys and assignments ready to go with a warm cookie… not so here! Worst experience with customer service ever, then the school was tax exempt and they didn’t have me fill out forms prior, when I did after our stay (should have been prior) they didn’t accept the exemption! The group sales manager was rude and unsympathetic to the situation, we will never be going back, very disappointing as we have stayed at other Embassy’s and enjoyed the experience, they need new management to say the least!

We stayed at this hotel for the New Years and it was wonderful. We’ve always stayed at Embassy Suites whenever we travel and loved the hotel which is why this was an easy choice to book. The hotel offers complementary breakfast and complementary drinks for the evening. The staff here is very friendly and will do their best to help to accommodate you in whatever they can. They have free shuttle rides to/​from the Denver Airport and around the general area. The hotel has free limited parking which is always useful. The only problem I found with this was the room/​bathroom was a little bit smaller than the other locations we’ve stayed at. Other than that, I do recommend staying here.
Pros: Close to airport, Free breakfast/​drinks, 20 min from downtown Denver, Friendly staff.
Cons: Smaller rooms than other locations

Room nice. Staff friendly. Only complaint was the breakfast. Really nice, lots of variety, but to get hot food had to stand in crazy long line (18 people in their pajamas) for made to cook breakfast when all I wanted was a piece of bacon. Line overflowed & blocked drinks & cold food. Much better would be a separate station for hot food…

We stayed here during 4^th of july weekend which also coincided with some softball tournament that housed the same players in this hotel. The staff was super nice and they were able to accommodate two cribs in our room. We were on the fourth floor in a corner unit but even then, you can still hear chatter coming from the people in the atrium below. (I can’t imagine what it would have been like if our room was facing directly over the atrium.)
Our daughter got sick on day two (projectile vomiting) all over the bed and floor and housekeeping was quick to clean up once I called.
We really liked the made-​to-​order omelets and french toast/​pancakes that were offered. I’m guessing since the softball teams were there, they had serving dishes of bacon, hash browns, and scrambled egg to speed up the breakfast process and we were loving the bacon. perfectly crisp cooked!
The rooms were clean and they had an evening reception that consisted of free drinks and chips/​munchies.
Our room was facing Dick’s Sporting Goods Stadium so we were able to see the Fourth of July fireworks from our room. That was awesome considering it was raining.
So glad we opted to stay here instead of the ES in downtown Denver. Not too far and easily accessible to the freeway and everywhere we needed to go. Free parking and also free airport shuttle.
«Mama» behind the omelete counter is a trip! What fun lady! Make sure you say «HI!»

Extremely pleased with this hotel. It looks new and modern and clean and nothing like the old style Embassy Suites that I’m used to around the country. The lobby is modern and doesn’t have the jungle and fish pond that you’re used to if you stay at a lot of Hilton properties. The rooms are nice and modern too.

This has been one of the best Hotels ive ever stayed at. We have stayed at a lot of hotels but this was one of the best by far. We have a one year child with us and they have been so accommodating. Thanks for the great experience!

Nice hotel… Have loved staying there in the past. Food is good, rooms are clean, service is good. But Unilocal has them as Pet Friendly… They are NOT. So can’t stay there anymore. :(.

We arrived that evening to be told we didn’t have a room; they had some people who extended their stay. What!!! This was after traveling 10 hours with toddlers. They got us a double bed room at the Marriott down the road– a miserable nights sleep. And only offered to pay for our breakfast there after the Marriott’s manager called on our behalf. Horrible, horrible policy. And they didn’t even call us ahead of time to let us know we’d been bumped from out room. Ridiculous.

The hotel staff is amazing! Everyone was nice and accommodating. They have a shuttle to and from the airport. The shuttle leaves the hotel to the airport every hour just tell the front desk so they can know. When you arrive you call the hotel and they tell you where to go to meet the shuttle. I waited mess than 20 minutes. Not bad.
I felt the eggs for breakfast were too oily making them not taste great. They weren’t terrible but not great.
The hotel isn’t in the best part of town. It’s an industrial side of town. When I opened my curtains there were construction workers on the roof across my room. Weird!

This is a great hotel and everything is updated, nice and clean. The only problem I had was that it was a bit far from downtown Denver, about 15 minutes. I wanted to stay right in downtown Denver. Anyway, they have daily continental and hot breakfast, which was great. They had their managers special daily cocktails from 5−7pm, just show your room key an it’s free! Don’t forget to tip the bar tender! They also have different cheeses and trail mixes.
The location is a bit sketchy in an industrial area? But anyway, if you want to save some money then stay here!

Stayed here for a few nights. While room smaller than other Embassy Suites I have stayed in it was a very friendly atmosphere. Happy hour is always good and breakfast was cooked to order and good. Layout of breakfast could be improved for efficiency but overall would definitely stay there again especially for the price. Location for us was perfect between our events. Denver is a great place to visit and this hotel was a nice place to call home for a few days.

3.5 stars. I stayed at the Embassy Suites for 10 days recently, so I guess I know it pretty well. Pleasant enough stay, but not particularly noteworthy. Located in an industrial area, it is convenient to the airport and Rocky Mountain Arsenal, although you have to drive to get practically anywhere.
Pros: airport shuttle, large clean rooms, awesome breakfast made to order with large variety, friendly staff, spacious and comfortable lobby with lots of seating, swimming pool (I didn’t use it so I can’t comment on particulars, but they have one), two tvs in every room, separate sofa and kitchen in room (I guess this is common to the «suite» setup), good selection in convenience store/​snack area, lots of parking
Cons: lots of noise from lobby, which is centrally located and echoes; wifi is free but not great– couldn’t get a good enough signal to stream Netflix, and no signal at all in the bedroom; small bathrooms; comically slow elevators on the left side of the lobby; very expensive– government per diem for Denver was $ 163, and then taxes add another $ 24 or so per night. I have no idea how people afford this if their work isn’t paying for it. Seems frightfully expensive for an industrial area. I guess corporate sets those rates though.
And my biggest complaint, the reason I didn’t give 4 stars: the window in my room had horrible condensation between the two layers, making it so you couldn’t see clearly out the window. Everything was obscured and blurry. It drove me crazy. I know sometimes this happens in older windows if they weren’t sealed properly, and I’m not sure if it was just this room, but it was the worst. They should get it fixed.

With a last minute check in, we got the price listed on the competing hotel booking sites and our room was on the 7^th floor with a city/​mountain view. Breathtaking. They had very friendly accommodation staff and FREE DRINKS for happy hour plus a cool little reasonable priced gift shop. It was the best hotel I stayed at across my entire trip across the US. Must stay while in Denver. I will be here again for sure.

This was my first stay at an Embassy Suites and I was not disappointed. My husband and I stayed here the weekend of 02÷20÷15 and left happy on every level. Our room was comfortable, modern, and clean. The staff was awesome; attentive and friendly. The breakfast buffet had pretty much anything you could want. You could fill up on omelets made to order, eggs cooked any style, French toast, oatmeal, hash browns and all you could eat bacon and sausage. Or you could go light with a wide variety of cereal selections, yogurts, fresh fruits, and bagels. The Managers Reception in the early evening was nice, even if the snack choices were slightly skimpy. That’s not really an issue though because the restaurant menu offers a wide variety of appetizers and entrees. The calamari and the fresh guacamole with chips were both excellent. Definitely go see Johnny, one of the bartenders. Super friendly guy, gave us great tips on things to do in the city, and makes a yummy Bloody Mary. It was employees like him that made our stay that much better.
Yes, it’s in an industrial area, but less than three miles away is a giant shopping center with great entertainment and eating options. There’s an improv/​comedy club, Toby Keith’s Bar and Grill, which offers pool tables, live music, and a mechanical bull, a sushi joint, a movie theater, and lots of shops. The zoo, and several museums are maybe 10 minutes away. Convenient to downtown, convenient to the airport, with no heavy traffic to really deal with. We thought it was a great location.
Our only complaint is that it could get pretty loud. We were on the second floor, and if we were in the first room of the suite, we often heard the people in the atrium over the tv, mainly at breakfast and during the manager’s reception. Not a lot can be done about that, though, and it really wasn’t that big of a deal.
Overall, you can’t beat it for the price. Great accommodations, great food, great atmosphere, great staff. This is where we will stay from now on when we come to Denver.

Family meeting place for this year’s Thanksgiving holiday. Amazing with a capitol «A»! 4 little grandsons, made the extended Suite ‘perfect-​o! Pool and hot tub… we had a blast and the boys burned energy. Breakfast Devine ly crafted to each individual. Late night room service-​Pizza! Cocktails 5 – 7 for the off duty adults.
Like the 3 year old said. «Again, Again!»

Nice hotel close to everything. Clean room nice pool. Great breakfast buffet. Room service amazing. Very reasonable prices would definitely stay here again.

I stayed at the Embassy Suites on Aug. 22, 2014, to attend a Broncos game. When I woke up in the morning I had insect bites along the right side of my neck and shoulder and the right side of my torso. I complained to the front-​desk manager. The manager sent me to my room to meet with a lady from housekeeping. The housekeeper checked my bed, removing the bed sheets and inspected the piping along the top rim of the mattress. She did not find bedbugs but stated that the hotel has a problem with red ants and often found ants in the hotel’s laundry area. She stated the hotel sprays to eliminate the problem. She moved me to a different room.
Later, my friend found a swarm of ants in his backpack. When he called the front desk to complain, the hotel denied the has an ant problem. Weird.

The Embassy Suites in Stapleton is good if you like hotels that are close but not quite near anything. For being just a few miles from Downtown Denver and half the cost, I was all for it.
I paid $ 140 a night but the traffic going in and out of downtown took about 20 – 30 minutes each way. But if you stay in Stapleton, there is no parking fees, etc. My biggest beef was the gym– it was so small and too hot. The a/​c was broken and the space was very small. There was also 5 people in there which is a full house. It is too bad because they JUST remodeled so the gym is as big as it is going to get. There was a pool and beautiful lobby area. The remodel is done as of May 2014 and is super HGTV cute. Lots of grey and exposed brick.
Service is great. Front desk, breakfast, bar– good stuff. Room was great– all updated and new. The bathroom is small but manageable. I really liked the layout and the outside glass walls are frosted and have a drape so there is no creepers. I had a nice view of the sunset every night.
I will be back!

Nice hotel. Beds are a little hard.
Restaurant was great, I ordered some room service and they were prompt and friendly. They even gave me a call back later to make sure everything was good.

I like this hotel a lot. The design of the place was spectacular! Even though we were inside the hotel the entire time, it seemed like we were outdoors. The staff was very nice and friendly.
All the rooms are suites and were all recently renovated with a modern feel. The living room and the bedroom each had TVs. There is a large table in the living room used for dining or business. There is a spacious couch, a one-​seater, a microwave and a mini fridge. The bathroom was a bit small, but completely functional. The bedroom was spacious.
The complementary breakfast was delicious. They had a full omelet bar, a bagel station and some mini cereals.
The only slight downside of this hotel is that it looks kind of creepy at night, since it was kind of isolated and dark. There was plenty of parking, but I could tell everyone was trying to park their cars near the front of the hotel or near a lamppost. Well, nothing happened to my car so if I were to stay in Denver again, this would be the hotel I would choose.