Hampden Family Dental

My mouth hasn’t been the same since this dentist. Horrible front desk assistant and all assistants in general. All they want to do is crowns, crowns, crowns and root canals. And now that I am with a better dentist they have since removed the bad crowns this dentist put on. Still 3 years later no need for a root canal! So beware of your pocketbook and get a 2^nd opinion or avoid! Between my husband and I we spent 8−10K on dental work from this guy and have since had to redo about ½ of that. They are very unprofessional you wait ridiculous time as they dash in and out constantly due to overbookings. While I can live with the hours they have in order to spend time with family that was not an issue it is an issue for overbookings. They never call to remind you of an upcoming appt and because their priority is getting new people in the door and work done on them before they get the clue of bad dentistry they are not concerned with keeping customers once thousands has been spent. Otherwise wouldn’t you call to remind them of appts or be more helpful in setting up appts. Also, I would like to add that I have not been to this dentist in 3 years and am just finally regretting going to this guy to this day I decided to write to help others. I am also filling a complaint with my insurance company who has or had this DDS on their list of preferred dentist. And I would also like to add that the dental hygenist was also lame. When I go in every 6 mos for a cleaning i want to feel clean and like I was there. Teeth, mouth, credit card Beware of this one! I wished there was a warranty on work done and my insurance could go after them. I have to laugh at another review on ‘comprehensive review’ aka much work to be done and expensive! Wow, got a new brush! Yes, they do lay the abundant likely unnecessary costs on the line, but make sure via 2^nd opinion it is needed by taking x-​rays to be viewed by another dentist. It will save you in the long run.

I have finally found a great dental clinic at Hampden Family Dental. From start to finish, it was a great visit. Didn’t have to wait long and all the info was already set in the computer. Had a semi-​annual checkup and cleaning and my dental hygienist, Shelly, was awesome. Very personable, professional and efficient.
Dr. Ray came in and did the checkup and he was also very professional and Shelly gave him a comprehensive review of what she had found.
I even got to select a new toothbrush! :-)

OMG! This place was awful in dealing with my husband and myself. They cost us over $ 3000 because he worked on a tooth that he shouldn’t have (and admitted so becasue he does not do root canals) and now the crown fell off, went to our new dentist to have them put it back on and it shattered!!! The dentist literally said shoddy workmanship but Dr Ray should have sent him to a specialist immediately– not after collecting a couple of thousand and then saying they aren’t qualified to help. HUH?! This place has another office also– don’t visit either!

First, Dr. Ray’s office gave a lot of misinformation about what my husband’s and I’s true out of pocket cost would be for services. Now, a year and a half later, I call to get copy of xrays and am told they cannot find them. Even though I was charged, they lost them. I would not recommend anyone to this practice.

Dr Ray and the entire staff were amazing to work with. After my last dental experience, I was very wary, but all my fears were put to rest. I would highly recommend going the them for your dental needs!

I must say after reading the other two reviews I had to check and make sure that I was writing about the correct place.
The Good (and its very good) — I went in and had a root canal — Painless! Great work (although I was a root canal virgin), I was concerned about ALL of the stories you have all heard about root canals and pain. The staff at both offices were really nice and knowledgeable and worked hard to keep you «in the loop» so that you know what is going all AT ALL TIMES! The office is open EARLY (for all of those people like myself who work for a living) and they get you in and out without feeling rushed. Again wonderful staff (and cute too!!)
The BAD — and this is just my experience — I went in for a infected tooth/​gum situation. Dr. Ray told me that I would need a root canal very soon (like NOW), I let him know I was leaving for a business trip and scheduled the operation when for the first available date after I returned. No worries — Dr Ray told me that he would give me medicine to get me through the weekend and that I had to be careful because if I needed help he «couldn’t prescribe additional medicine while I was away because I would be out of state». Made sense. What happened? MY FLIGHT RETURN DAY WAS HORRIBLE! Major pain that NOTHING would kill (mind you I don’t drink) so i was popping Aleve like it was candy… I got back to town too late to see either him or his emergency contact. Finally around midnight on Sunday I couldn’t stand it anymore and went to the hospital. Even Dilotted (I hope I spelled it correctly) wouldn’t make the pain go away. (side note — Dilotted is dangerous… I don’t remember leaving the hospital/​going to Walgreens for prescription/​going home — No I wasn’t driving)
FINALLY Monday morning — My mouth is so swollen the good doctor cannot operate, but tells me «Maybe I should have given you a stronger antibiotic». Now since he knew I was leaving town and he couldn’t give me something stronger IF this happened while I was gone… Don’t you think the good Dr would give me the strongest there was the FIRST TIME?
No werries — I mean, who knew, right? I go back, root canal, no problems UNTIL… I receive my crown… great job, easy peasy rice and cheesy… for four days. and i lose it in a sandwich and almost swallow it (and scared the hell outta me) … back to the doctor who saw me (without an appointment) and fixed me right up… but again he says «I could have used two different glues, one strong and one stronger. I will use the stronger of the two this time». WHAT? Don’t you think the good Dr would give me the strongest there was the FIRST TIME?
Needless to say… my tooth fell out again (the week I was scheduled to move… and 5 months later) I tried to schedule another appointment but we couldn’t get our schedules to mesh. Oh well.
I had other work scheduled with him but after that experience, I cancelled.
I hope your experience won’t be as bad as mine but as good as the other reviewers.

What dentistry should be. These guys are really great. Honest people trying to earn a comfortable living while offering affordable and high quality care.
Dentistry is a profession where the patient is so much at the mercy of the power of knowledge of the practitioner. Jason and Cami take the time to walk you through the process not only from the procedures done but also the cost you are going to pay out of pocket so that you don’t get stuck with a bill you were not expecting.
I have been to many questionable dentists that wanted to do all sorts of crazy things (like crown all my teeth) for problems I never had. It is refreshing to meet people that give you an honest opinion and help you plan for things financially.
Eric

If you want to get several crowns, go see this dentist. No matter what your problem is, the answer is … you need a crown — or actually, several. This is a high-​pressure sales environment for … you guessed it … crowns. They will clean your teeth for $ 30; but I dare you to try to get out of there for less than $ 2000 worth of crowns — or warnings about how all your teeth will fall out and you’ll need implants if you don’t get CROWNS.
This clown is all about one thing …

This is a great office. The husband is the dentist and the wife is the hygenist. They are in business for themselves and aren’t part of a perfect teeth or comfort dental.
I found Dr Ray after a bad experience at another dental office with a crown. To say the least, I was very hesitant to start the whole process over again, but Dr Ray was understanding and really took the time to listen and do the job right the first time.