Stuart Weitzman

I’d been coveting the Stuart Weitzman Highland boot for about a year and after finding no pair that even came close and with a trip home to Europe looming and a need for fashionable footwear, I ended up just deciding to bite the bullet and drop the cash on the boots I really wanted.
I spoke with someone on the phone previously and knew that the boots I wanted were not in stock in my size and colour — but unsure if my athletic calves would fit in the narrow boot shaft, the sales associate suggested that I try on the Lowland for fit.
When I came in I was helped by Lee — she was superb. She exemplified the type of service one expects at a designer store — helpful, friendly, and engaged. I tried on the Lowland boot for size as she’d suggested — and the 5 ½ fit perfectly — she checked the online stock and rang me up for the Highland boot in the same size — it was delivered to my door, as promised, a few days later — gratis. The boots, are, as expected — perfect; exactly what I was hoping for.
Overall, I was very happy with the service I received here and I’d not hesitate to return (though it might be painful for my pocketbook). These shoes are high quality and fit wonderfully.

Horrible client service from Vikki who discriminates between buyers and returners, mistakingly forgetting that returners are also buyers. As soon as we stepped in, she eyed my shoe box I received as a gift and needed to return due to wrong size and after having bought another pair in the correct size, looked at me without a smile, as if I was bothering her, as if she were looking for any excuse to not address me, and mumbled she would be with me in a minute. I saw she was assisting a customer so I waited. Sure enough, another customer came up to the counter asking for shoe sizes and she started to help them, even though I had been waiting for a good 5 minutes. I had to ask her again to help me with a return. Again, no smile, very reluctant, she addressed my return, and then said she needed the master card of the purchaser, the receipt doesn’t have a barcode like every other store does nowadays. I said I’d call the purchaser, and as soon as I was dialing she walked away, making the gift giver and me wait again while she went to help another purchasing customer even though it took me 10 seconds to get the person on the line. So we waited again. In the meantime I saw her smiling up a storm, treating purchasing customers the way everyone, including me, should be treated when they buy a $ 500 pair of shoes. No apologies for her rude behavior. I had to answer her questions all over again because she had failed to listen to me the first time. Discriminating customer service is very poor form, I’ve had much better service at Chik fil-​A for a $ 10 purchase, and though I will continue to buy SW shoes (I have 10 of them now), I will not go to the Cherry Creek SW store again.

Beautiful selection and the most lovely, accommodating staff. Shoes are made well and last season after season.