U-Haul Moving and Storage

This place is a joke. Had a hitch installed on my son’s 2007 Nitro. The mechanic left a tool under the hood and the evening we picked it up the car broke down. We discovered a tool in the engine compartment and it broke the serpentine belt and took out the water pump and tensioner causing over $ 1000 in damages. I filed a claim with their out of state insurance company and they denied the claim! They wouldn’t even talk to the shop that did the repairs! I then wrote to the manager at U Haul and was told it was out of their hands. Out of their hands? How can they get away with that? Now I’m forced to file a small claims case against them! Do not go there for any type of work on your vehicle. On top of that why would you use an out of state insurance company? I guess because they probably deny every claim because they can’t send an adjuster. Total joke!

Abysmal. Shameful. Dreadful. The management overseeing this location, whoever they may be, is unreachable. Uncommunicative. Uncaring. I’ve been waiting a month to hear back and have called over a dozen times. Still waiting.
I originally tried to reach them after I’d called on a Monday, having tech l received an email stating my storage unit was past due. I let them know I’d call in to make the payment Friday when I got paid. They said that was fine.
Tuesday, the next day, I got an abandonment letter. Tried immediately to call them, got forwarded to a call center. Asked that they call me back. Called the next day and the next. Nothing. Eventually, I made the payment to the call center, hoping my unit was okay because I could not reach the location and they would not contact me, no matter how many messages the call center left for them.
They opened tickets that they said required the location to call me. They went unanswered. I was given a reference number to use and they’ve been annotating my account with each call. Still I’ve heard nothing.
I made my payment manually for this month’s rent yesterday, and it authorized on my card for $ 20 more than it should have. Called and got the call center again, who said it shouldn’t have. Still waiting to hear back from anyone with a clue.
Long story short: don’t get anything from this location. Stay away. Warn others against doing business with these clowns. Avoid at all costs.

There are several potential customers here waiting to be helped but no workers appear to be around. We’re all comparing notes with each other– two of us potential customers tried to call first but no one ever answered the phone so we just came down. When I saw no one was here helping anyone, I found a door that said «Employees Only» and knocked. Two employees were in there having a meeting and one snapped at me «Employees Only!» So I closed the door. Sheesh…

DO NOT… I repeat… DO NOT EVER, EVER, EVER even contemplate using this company! This is the worst experience I have ever had with any company. I was swayed because it was slightly cheaper than POD but man, go with POD!
My experience began when they first sent a TRUCK, not a box! Of course I apparently had insurance on the truck (which I never even ordered!). I moved and they let my box sit in the pouring Denver rain for 5 days! Then when I never heard back I called 21 days later to find out they never even shipped my box!!! Apparently they broke my lock and didn’t have my ‘forwarding’ address to send new keys so they decided just not to call me.
It has now been two months, my box was finally sent because apparently they were awaiting a shipper or whatever. I finally got word today that it is ready for delivery except that they delivered it to the entirely wrong location! Now they have corporate repicking up the box tomorrow, shipping it to San Diego and they will call next week to arrange delivery. This is after I’ve waiting far, far too long and rented my new apartment and took off the weekend to unload it.
I have filed a complain with corporate and they have yet to call me back even though every time I speak to someone they agree my situation was horrible.
I BEG YOU, DO NOT WORK WITH THIS COMPANY AT ALL! WORST EXPERIENCE OF MY LIFE! I’M TERRIFIED OF HOW THE BOX IS GOING TO SHOW UP, IF IT EVER EVEN DOES!!! DO NOT WORK WITH THEM

If I could give this place and the Colfax store (722 061) negative points, I would. As loyal storage until customers for almost three years, using UHaul trucks and stuff for our previous moving experiences, I’ll admit, I am sort of shocked at such unethical, dysfunctional business practices. Working with UHaul has been an utter nightmare complete with unprofessional accusations on their part, putting us several days behind on our big moving trip, condescending tones, and having us pay out of pocket costs for the extra expenses, and not offering reimbursement for their crummy product, and really really poor customer service.
We rented a truck in Downtown Denver at the Colfax store, and after driving it for about 15 miles it broke down on the side of the road. No gas, breaks, or steering. Just an E-​brake separating us between 75 mph traffic and a road pull-​off. It was our first time driving the truck since we procured it, after packing it up with our stuff. When UHaul sent a mechanic to fix the truck, he couldn’t. After an hour or so with him trying to fix it, they eventually decided we needed to bring it to the service center in Thornton, CO. We did and we waited, and waited, and waited. Luckily we were close enough to relatives that we didn’t need to have accommodations for the evening and night. They told us to return in the morning around 9 or so. The next morning we returned to the Service Center, bright and early, ready to start the trip and it still wasn’t ready. So we waited some more. It was finished and running within a couple of hours. I hope I never have to see that nasty picnic table we were stuck at ever again. We began to leave the state, and about 2 and ½ hours outside of Denver the truck completely shut off and broke down again. In a construction zone. This time, we called the service center directly, and they wanted us to bring the truck back to Thornton. BACK TO WHERE WE JUST CAME FROM? We had been nice and patient up until then, realizing that we were only two days behind on our big trip. The manager realized how dumb and inconvenient this sounded and found a local U-​Haul rental location and got us signed up to move trucks, but it would be to a bigger truck (no extra charge, except our extra fuel costs for a bigger vehicle.) They had to send movers from Denver to Ft. Morgan, CO to move our stuff. In process, they broke a bookshelf and a couple of precious heirlooms from family members. They took our two days of hard work (packing everything perfectly) and tossed it all into the bigger, less-​securely packed truck.
When we finally got going, we realized we would never make it to our friend’s house, so we called UHaul to get help paying for the hotel. They put us up in a Travelodge next to a prison, which was being remodeled. Like, was literally under construction. So we asked to be moved and have a reservation in Nebraska. Got to the hotel, no reservation had been made. The only room available was a smoking room. It was 10 p.m. and at that point we resigned ourselves to whatever was available. (Besides the UHaul point) we woke up the next morning with ewww… BEDBUGS! Gross. We booked it out of there.
Given that it took us two days longer than it should have, that they were rude on the phone several times, didn’t communicate effectively, and later told us that E-​85 gas had been in the gas tank, which they accused us of doing when we hadn’t even driven the truck anywhere yet, was really demeaning and accusatorial. We didn’t put it there. why would we want to prolong our trip, put our stuff in jeopardy, and simply not follow the clearly laid-​out directions? We wouldn’t, that would be irrational. Whereas, it is much more likely that the person who used it before us, wanted to save some money and filled it with the cheap stuff to save a few bucks. Although they offered a small refund, it just does not seem adequate for the ordeal that we were put through and the fact that we spent around $ 1700 just for the truck (which broke down twice) and UHaul isn’t willing to negotiate a reasonable refund price. I just want to run and shout, «Use Penske. Use Budget. Use any business but UHaul.» Although we met some nice folks along the way, by and large the folks at UHaul have been unhelpful, rude, demeaning, and completely not understanding or accommodating, which sucks when we have been loyal customers and were planning to continue to be so.

Terrible, Terrible, Terrible! Go somewhere else!
I used U-​Boxes when I moved only because of the size of the box and the space limitations on the place I moved into. I really wish I’d been able to use a Pod instead. My next move will definitely NOT be with U-​Box.
The boxes themselves were so badly made that the door on one wouldn’t close properly, we had to force the lock to line up.
Delivery from U-​Box Denver was a nightmare on BOTH ends! First, their online estimator way underestimated how many boxes I would need and I ended up paying a second delivery fee to have more boxes delivered (sounds like a racket to me!). It was hours of trying to even get anyone to answer the phone whenever I needed to call.
At the destination address, I reserved with them to have the boxes dropped off one day, then picked up the next day after I emptied them, because the HOA at the new place didn’t want them left very long. On the pick-​up day, their (apparently only) driver quit. Their solution was to have one of their employees, who was very pregnant and had already started her maternity leave, drive up to get them. They made it sound like it was my fault that she had to do this. It wasn’t my problem that they didn’t have any other drivers and had an obligation to fill! I did feel bad that she had to come out; I have been in that position and know how uncomfortable a woman is at 9 months, much less having to deal with driving a rig like that and the forklift to load up the boxes onto the truck.
Perhaps U-​Box is a decent company, but I would definitely avoid this location. Seeing others’ reviews, it’s apparent that my situation was pretty typical for them.

I went in to rent a truck and the guy gave me some song and Dance, that I couldn’t even understand. I said, Do you have a truck I can rent and he said the same thing every time. I watched as someone else came in and he said the same thing to them. Then they walked out too. I expected to hear Twilight Zone music. Avoid.

If I could give it zero stars I would. I used the UBox service to ship from California to Colorado. Terrible service in both locations, and the national call center as well. I ordered online on ³⁄₂ for delivery on ³⁄₁₉. I promptly received an email confirmation of my order scheduled for delivery on 3/​19, and stated that someone would be calling me to discuss the best time on that day. About noon on ³⁄₁₉ I had still not heard from anyone. When I finally was able to reach someone (they force you to talk to someone local about your delivery, yet whenever you call their phone just rolls over to the national call center, who can’t help you), they said well YOU never called to schedule the delivery. Huh? I could go on and on about the terrible service by the CA office every step of the way, but will fast forward to CO. My UBoxes arrived at the York location on 3/​28, yet the earliest they could deliver them to me was 4/​4, a week later (meanwhile I am sleeping on an air mattress every night knowing my bed is only miles away). Then they let me know on ⁴⁄₃ that their delivery truck broke down, forcing me to reschedule my movers. I can’t even tell you how much phone tag there was, once again always rolling over to the call center, who can’t offer any help at all. By the time the boxes were delivered, I was at 12 days, when the contract states 10 days max. Then they told me the boxes would have to sit on my property for another week before they could pick them up again. I told them there is no way my HOA will allow that. What a nightmare dealing with them. I will never use U-​Haul again. I used PODS two years ago, and had a flawless experience for about the same price. One number, one agent, handled my entire cross-​state move. Do yourself a favor and use PODS. U-​Haul is trying to compete in the pod market. But they do not have it together, and do nothing but make already stressed movers far more stressed. One of the worst customer service experiences I have ever had, and that should not be the case for nearly $ 3,000 spent.

Have been calling for six days to try to schedule a delivery of my UBox. Person does not call back. The one time she did pick up the phone she rudely stated: «I’m not even supposed to be talking on the phone right now. I saw the same number had been calling so I picked up. I’m on the semi right now and I’ve got to check the schedule and I’ll get back to you.» Hours later, still nothing. I have filed a complaint with the Better Business Bureau. Don’t waste your time with these people.